Some confusion over what a family room is. When we've stayed before we've had huge rooms as standard so I booked for a family room expecting it to be the same size or bigger. Well it was tiny and couldn't even fit a travel cot in (that we brought ourselves)
We complained and got moved to a larger room with ajoining room you accessed via a door in your room, which was locked and took 20 mins to find the key for. Once we were eventually sorted the room was OK but had a lot of dead flies around the window. Breakfast was very good. And should mention that the hot tubs don't actually open until 4pm which isn't particularly great when we wanted to use them in the morning. We were told to ask whoever was in charge if we could use but we didn't bother. Parking is insanely expensive, do yourself a favour and use the cheaper/free car park over the road. We asked why it was so much and were told its because you can use the warmers, which were all taken so it was a complete waste of money. It is an older hotel and therefore isn't pushchair friendly, especially not a double pushchair we struggled to get around the quirky layout of the hotel.