Verified traveler
January 4, 2024
I have stayed at Etage several time and this is the first time I was really disappointed. We did not have blankets for the room. I called the desk and was told there was “no one there to do anything about it”. So I requested that we receive blankets the next day. Next day came. No blankets. I asked the desk 3 times and no one did anything. Then, the morning on the last day, the cleaning staff came over an hour before checkout and pounded on the door 3 separate times, even after we asked them to stop because check out was at 11. It was very disruptive and stressful to feel rushed out when I paid for the entire stay. Lastly, I called the hotel today to find out why the $250 hold was not yet released, the rep I spoke to on the phone was rude, abrupt, provided no explanation, and hung up on me with an attitude. It was a pretty straight forward question in my part—I don’t appreciate how I was treated during this experience.
Here’s the thing—this place seems to be a residence building where likely people just live there and the company “hotels” out rooms. That’s fine. But then if you’re going to do that, make an effort to treat guests like guest. If you furnish a room to be like a hotel , then furnish it completely. Train your staff to know how to handle/troubleshoot challenges instead of staring into space or being dismissive.