Guest User
January 30, 2024
I've stayed at many Residence Inns, and our experience here was not up to the brand standard. However, the location was extremely convenient and accessible. We were in town for a small event, just staying one night. This was really just a place to shower and sleep. The room was in a bit of disrepair. It didn't seem dated, but basic maintenance issues had not been addressed. Closet door was off its track and didn't want to go back on. Towel Hangers fell off the wall. Mattress on fold out couch was badly stained. Bedclothes for the fold out was missing a pillow case. Mattress on main bed had a strange crunch spot that could be felt through the sheets. Toilet seat was wobbly. TV Remote was non-responsive. The breakfast buffet had waffle irons, but no waffle batter in the dispensers. There was no milk for the cereal. Breakfast bar attendant was entirely focused on their phone to the exclusion of anything guests might ask. There had been a snowstorm this weekend, so the parking lot was messy, but even if things had been ideal, the lot was very small for the size of the hotel.