Residence Inn Pittsburgh Oakland/University Place

The broken floor lamp in our room was removed and never replaced. When I inquired, the front desk staff on duty that day casually dismissed my concern, claiming not all rooms had floor lamps. Fortunately, I'd stayed here before. And not taking their word for it, I checked other rooms being cleaned and even confirmed with the cleaning staff that every room is indeed supposed to have one. This level of service was truly disappointing! Given that this floor lamp is the room's primary light source, the room was very dark without it. We decided then to approach a different front desk staff member the following day. Then there was the bedding. I couldn't tell if housekeeping hadn't changed the sheets or if they simply looked that way, but they appeared slept in and even had hairs on them. We only discovered this late at night when preparing for bed, as we hadn't pulled back the covers upon check-in. Given the late hour, we simply took photos as evidence (first three pictures). The next day, we reported these issues to the front desk. The lady on duty apologized sincerely and assured us the sheets would be changed as soon as the cleaning staff arrived, also promising to replace the missing floor lamp. We thought all issues had been perfectly resolved. To our horror, that evening, upon returning to the hotel and pulling back the covers, we were greeted by a sticky, gooey mess. It looked like a used band-aid that hadn't been removed from the sheet before washing, resulting in a sticky, clumpy residue (last picture). It was so disgusting that we quickly wrapped it in tissue paper and removed it. But at that point, we were beyond complaining and frankly, had no energy left to report it to the front desk again. We just let it go. Honestly, despite these frustrating incidents, the hotel itself does have its good points. The location is excellent, within walking distance to CMU, and it has a small kitchenette for simple cooking. I truly hope they can improve and offer a better experience in the future.

I probably won't be staying at this hotel again. The front desk staff had a strange attitude. I arrived just after noon, and they warmly apologized, explaining the room wasn't ready. They estimated a two-hour wait but assured me it would definitely be ready by 3 PM, which is reasonable. So, I waited. At 2 PM, I checked again, and they said it would be another 45 minutes. Again, this seemed reasonable, so I continued waiting. When I inquired at 3 PM (each time with the same staff member), I was bluntly told the room still wasn't ready, and they had no idea when it would be. This was particularly frustrating as 3 PM is the standard check-in time.

The room was spacious and had a kitchen, ideal for short stays. The location is excellent, though the breakfast was quite mediocre.

It's conveniently located near the university, making it very easy to get around.