Medplaya Hotel Monterrey

English: We stayed at the Hotel Monterrey in Platja D'Aro for a few days. The hotel is located very close to the beach and the city center can be easily reached with a walk that also includes the seafront. The air conditioning works. The rooms and bathroom are clean but unfortunately there are no double beds, only single beds that are pushed together, the cleaning ladies have the habit of knocking and coming in very early in the morning even when you are still in your room. The WiFi works very badly. The staff is made up of seasonal young people, there is no supervisor, some I spoke to are students, who are therefore often improvised in what they do (few smiles in the service, they come quickly to take away the dishes when you are still having dinner, one evening while I was at the bar counter I saw the sink being used to fill and empty the bucket to wash the floor, the same sink from which they take the water to bring to the table which, if requested in the jug is free, otherwise it is €2.50 for the same water from the sink but filtered). English: For two different nights the entertainer was not able to entertain the children present, perhaps by organizing interesting games, but limited himself to yelling at them not to throw the tic-tac-toe tiles; he also often played music that was too loud and in fact one night some residents of the nearby buildings called the police who left a report at the reception. Let's get to the food: unfortunately it is served as a buffet, the quality is terrible, it is not suitable for Italian guests, everything is based on watery sauces and/or cream and certain assembled "foods" could cause intestinal problems. As a medical student I was negatively struck by how some foods specifically indicated "for children" were only fried industrial products, a terrible thing this is. Often the plates and glasses that should have been washed are dirty with grease and streaks. It is certainly a hotel that could offer much more, especially in terms of service from the staff because it would be enough for the chefs to offer a few well-made dishes and fewer pre-cooked industrial products. When accessing the buffet there are often queues like in a canteen. Overall we liked the location very close to the sea and also to the city centre, but unfortunately we were disappointed by the hotel itself.

The rooms are spacious and very clean, with very comfortable beds. The hotel is very well located, next to the beach and 15 minutes from the center, which makes it very quiet. It is worth highlighting the good service in general at the hotel, but especially the kindness and cheerfulness of the waiters and waitresses, who make you feel at home. ✨️

We are still at the hotel, our stay was for 6 nights but if we had known we were going to be there we would have stayed longer. We have to say that everything was fantastic. The rooms were spacious and comfortable. Everything was clean. The pool and its surroundings were well maintained. And best of all, the staff, the waiters, a 10. We would definitely live this experience again.

We went for 5 days with my wife and two daughters and our stay was very good overall, the rooms were good, the location was good and the food was good. Special mention for the waiters who were very friendly and kind. On the downside, I would make some changes to the children's entertainment.

A very good experience overall. The service from both the waiters and the manager, Saul, was wonderful. Attentive and very pleasant, always with a smile. The food was not very varied at times and the breakfast sausages were not very good, but you can eat properly and well. They have done renovations and improved the pool and the dining room. We will return!