Elba Lanzarote Royal Village Resort

We ve had too many issues for a 4* hotel !! ANTS in the bed for all stay , old room with old BROKEN shower , no cleaning of terrace and corridor . I'm really disappointed by the issues faced and every day I'm more DISAPPOINTED by the approach of this hotel towards the claiming clients. They should believe in what the clients say and try in all ways to regain their trust . but no way . we paid a lot for staying there but it s no worth the money

Just returned from a week at the Elba Suite. The apartment was good plenty space and a great shower. The outside furniture cushions are well past it. Discoloured and burst. Our cleaner never cleaned the shower only made the beds. It was as quick as she could get out. The sheets on 1 bed had been stained and also had cigarette burns. 1 bulb missing on the path way. Not pint glasses . We wanted a snack at lunch time. Were told only the buffet at the pool bar which was €15.00 per person. There was chocolate ice cream dropped on the pathway at the pool bar it stayed that way all week. In the restaurant there was a lack of cutlery. Also dirty tables crockery not washed properly . Also paper cups at breakfast. One night we went to La Nonna the specialty restaurant. It was excellent lovely food. Plenty sun beds and lots of nice places round the pools to sunbathe.

This is the second time I have holidayed at the Elba and while I can say there has been some improvements there are a number of issues that they need to address quickly. The room, pool area and lounge facilities where good and comfortable however the Foyer looks tired and a little dated now many of the floor tiles and panelling are cracked or chipped. From my room to the main Foyer I counted ten path lights not working (bulbs out) and this was just one of a number of paths. During the evening as most people did we went for our evening meat in the main restaurant the choice was what you expected from a buffet however the choice of meals was good and changed every night the issue I had was with the service which was very slow and disorganised, many times I had to call over the waiter to order my drinks (table service), had difficulty in obtaining a table as they was not cleared very quickly however in their defence it was obvious that there was not enough staff on duty at any one time. The other main issue I had was in the lounge bar where again there was a distinct lack of staff on numerous occasions, there was long queues waiting to be served with as many as twenty people in the queue at any one time with only one person serving, one person washing glasses and one person collecting the glasses I understand this needs to be done but the whole process was disorganised and should have been focused on the resident’s needs I also had difficulty understanding why they persisted in serving drinks in the lounge bar at night in plastic glasses, around the pool area I fully understand but in the lounge bar at night? There seemed to be a lack of supervision in both the restaurant and lounge bar which I believed would have helped. While in general this is a pleasant hotel and just about meets its 4x rating unfortunately I have to say I will not be returning there again.

It is for the thirt time when we wisit Elba Lanzarote Royal Village and I have to admit allot of changes happened here since Costa became head of entertainment. He and the animaccion team put allot of love and efort and passion in what they do and bassicly this make all the difference. I text him before and I was more then happy to find that the hotel treat him very hell!

Check in to far to long , when we booked this hotel we asked for single beds ,check in we asked if there were two single beds and was told yes, on arrival at room there was one double. We returned to reception and asked to be moved to a room with two beds, the man that we spoke to was very rude his attitude was :to bad : that’s what was booked, we never got moved and it was quite clear he was not going to be helpful, we then asked for pillows to be delivered to the room and we would lay them in the middle of the bed ,,,, we asked 3 times before they got delivered,,,,, apart from that , we enjoyed the whole week, food was okay, entertainment in the evening was watchable.this was our second time at this hotel not sure about a third,