H10 Conquistador

We just stayed at the H10 Conquistador in Tenerife, and while there were definitely some positives, there were also quite a few frustrations that took away from the overall experience. The good stuff first: The hotel is clean and well-kept, and the pool areas are lovely – perfect for relaxing, plenty of loungers. The food at breakfast and dinner was generally very tasty, with a decent variety. Lunch was the weakest meal, but overall the quality was good. The bracelet is handy (though a little bulky – a slimmer version would be more comfortable). Now for the not-so-great: • Extra charges were everywhere. €15 to rent a towel (cash only), and £1 for each change. €18 per week to use the safe. • €3 for a glass of tap water at dinner, while it’s free at the bar. No tea or coffee with lunch or dinner, which seems odd. • €4.50 for a smoothie made from cheap carton juice – definitely not worth the price. • Rooms are small and feel very cramped for three people – space was definitely an issue. • Our room wasn’t cleaned on days they deemed it “too messy,” which felt inconsistent and unfair. • The back gate was broken from Wednesday through Saturday, making getting in and out of the hotel more inconvenient than it needed to be. • The indoor pool? Locked away and not open to regular guests, which was disappointing. It should be made clear that it’s off-limits unless you pay extra. • In the dining room, we often had to wait for someone to show up at the egg station (around 5 minutes most mornings). Table turnover was slow, leading to long queues at breakfast, and food was being cleared away before the official end of service time. Overall, while the hotel has its strong points – especially the cleanliness, pool area, and some of the food – the constant extra charges and little inconveniences added up. With better service and more transparency about what’s included, it could be a great stay. As it stands, it just didn’t feel like great value for money.

Just returned from Conquistador we had best week Staff were amazing.5* customer care Housekeeper Dacil was amazing room spotless Restaurants had food to cater for everyone Breakfast omelettes Eggs made fresh in front of you And Diner same. Re stir fry’s and a different roast every night As for desserts there was a chocolate corner and another area with more desserts cheese and biscuits Entertainment during day and night time amazing We got a wristband which is a great idea. Pay for goods opens locks and and used for security This is my 8 th Visit to Conquistador thank you And we are returning in September

Booked with Tui and Paid £5100 all inclusive for two rooms over October half term. On arrival we were allocated 2 rooms on the first floor which are used as guest checkout rooms. Both rooms overlooked the car park and roof to the front entrance of the hotel. This was full of cigarette butts and was filthy dirty. We complained the next morning and were told there were no other rooms available for another 2 days! We eventually moved to the upper floor and the rooms were average. No tea making facilities, walls tired and in need of attention but clean. The hotel needs a full uplift, the staff on reception look miserable and are not concerned about customer complaints. The food was excellent, lots of choice for AI with a large selection of vegan, vegetarian and deserts. The Tui rep was useless and was also not concerned about customer complaints. The location of the hotel is great, right on the promenade over looking the sea. We have stayed in most of the H10 hotels in Tenerife and the conquistador is by far the worst. It was also the most expensive. Due to this experience we would not stay here again.

What started as a holiday ended up with my Dad being ill and requiring major heart surgery. I joined my mum here to support her and the hotel have been really wonderful. The hotel is beautiful and clean. The food is excellent, spoilt for choice. The staff are absolutely amazing, very caring, polite and friendly.

If you are animal lover this is for you first room cockroach second room woken up by mouse scratching sitting on table moved room at 3am next morning found nest in back of fridge hotel and JET2 not bothered or interested wife couldn’t sleep for rest of holiday what a dump

The hotel is in a great location and is spotlessly clean! We found all staff to be friendly and helpful. The guests were a mix of couples, families and elderly people. No rowdy groups, which was good. Our room was one of the smallest we have ever stayed in, however it was adequate for our duration. There is a lack of electric outlets in the room. The bed was unbelievably comfy and the pillows were fantastic. We had a sea view room on the 5th floor with an incredible view. The entertainment was below our room but finished by around 10.30 and caused us no trouble. The food was of good quality and varied. Actually had decent sausages and fried bread, which I don’t often find abroad. The pool area again was very clean. It was a shame the pools were cold. The adult pool was a little bearable but the large lagoon pool was freezing. Only saw one or two brave people in it. The sunbeds were a bit of an issue. There are lots of them but only around 70% get any sun and the hotel was full. In January people want the sun! The hotel has a strict rule that towels are not placed on beds prior to 9am and that if a bed is left for over an hour the towel and belongings are removed. On many occasions I saw beds that were not used for most of the day. This rule is not being challenged by staff. Only once did I see a lifeguard removing items from a few beds, prior to 9am. I think there could be a little more daytime activities, such as a quiz maybe. The evening entertainment was a little hit and miss. However, one night it was fantastic. I think the act was called “Afro American Diamonds”. They were amazing! Overall we had a wonderful stay but just a few improvements would make it 5* for us!