Grand Hyatt Playa Del Carmen Resort
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Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Playa del Carmen

Grand Hyatt Playa Del Carmen Resort

Health Protected
No. 15 of Top Premium Hotels in Playa del Carmen
1A Avenida Esquina Calle 26, Centro, 77710 Playa del, Playa del Carmen, Quintana Roo 77710, Mexico
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With a stay at Grand Hyatt Playa Del Carmen Resort, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and within a 5-minute walk of Mamitas Beach. This luxury hotel is 1.5 mi (2.4 km) from Playa del Carmen Maritime Terminal and 6.1 mi (9.9 km) from Xplor Theme Park.Show More
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hotel overview picture
4.1/5Very Good·Cleanliness: 4.1
All 105 Reviews
Amenities
Outdoor Swimming PoolDivingSnorkelingSaunaSpaMassage RoomFitness RoomPublic ParkingAirport Pick-up ServiceAirport Shuttle Service
All Amenities
Surroundings
Airport: Cancún International Airport
(55.7km)
Landmarks: Mamita's Beach Club
(294m)
Landmarks: Quinta Avenida
(373m)
Map

Rooms

Guest Reviews

Policies

Services & Amenities

Club King Room with  Partial View
6

Club King Room with Partial View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
24-Hour Hot Water
In-room Wi-Fi
Room Details
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Club Executive King Suite
7

Club Executive King Suite

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
TV
Room Details
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Club Presidential Suite
5

Club Presidential Suite

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
24-Hour Hot Water
In-room Wi-Fi
Room Details
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Two Queen Room with Mini Plunge Pool
17

Two Queen Room with Mini Plunge Pool

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Electric Fan
Room Details
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King Room
10

King Room

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Electric Fan
Room Details
Check Availability
King  Room with Partial Ocean View
14

King Room with Partial Ocean View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Electric Fan
Room Details
Check Availability
Swim Up King Room
8

Swim Up King Room

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Electric Fan
Room Details
Check Availability
Club Grand  King Suite
9

Club Grand King Suite

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Electric Fan
Room Details
Check Availability
Club Two Queen Room with Partial View
5

Club Two Queen Room with Partial View

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
24-Hour Hot Water
In-room Wi-Fi
Room Details
Check Availability
Swim Up Two Queen Room
11

Swim Up Two Queen Room

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Electric Fan
Room Details
Check Availability
Two Queen Room with ADA Shower
17

Two Queen Room with ADA Shower

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Electric Fan
Private Toilet
Room Details
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Presidential Suite
1

Presidential Suite

Has window
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Electric Fan
Room Details
Check Availability
King Room with  Ocean Front
6

King Room with Ocean Front

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
TV
Room Details
Check Availability
King  Room with Ocean View
16

King Room with Ocean View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Electric Fan
Room Details
Check Availability
Club  King Room with Ocean View
14

Club King Room with Ocean View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Electric Fan
Room Details
Check Availability
Two Queen Room
15

Two Queen Room

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Electric Fan
Room Details
Check Availability
King Room with Club Access
17

King Room with Club Access

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Electric Fan
Room Details
Check Availability
Two Queen  Room with Partial Ocean View
17

Two Queen Room with Partial Ocean View

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Electric Fan
Room Details
Check Availability
Two Queen Room with Ocean Front
13

Two Queen Room with Ocean Front

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Electric Fan
Room Details
Check Availability
Club King Suite with Plunge Pool
10

Club King Suite with Plunge Pool

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Electric Fan
Room Details
Check Availability
Club Two Queen Room with Ocean View
14

Club Two Queen Room with Ocean View

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
TV
Room Details
Check Availability
Two Queen  Room with Ocean View
14

Two Queen Room with Ocean View

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Electric Fan
Room Details
Check Availability
King Room with Mini Plunge Pool
17

King Room with Mini Plunge Pool

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Electric Fan
Room Details
Check Availability
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Guest Reviews(105)

4.1/5
Very Good
Verified Reviews
  • Cleanliness4.1
  • Amenities4.1
  • Location4.1
  • Service4.1
D’Gone International
August 5, 2023
Service at reception/ lobby is fantastic, helpful and friendly. Also at the pool, staff tries to do their best as many people order and I think they need more staff to service everyone. However, at the restaurant ‘La cocina’ for breakfast as well as Dinner at the Sushi restaurant: service was pretty slow, even some dishes were forgotten and we had cancelled, some food arrived cold — needs to improve the table service. I didn’t appreciate that most of the weekly activities scheduled needed extra $. Need proper beach place to walk along. Is fun they have an arcade for extra entertainment.
ANDRES FELIPE
December 29, 2021
The worst hotel ever!!!!! Poor cleaning in the room , spa in picture awesome but in reality is super dirty need more care In The amenities.....the beach I so small and full of people think twice before book in this hotel is better in this price stay in Cancun hotel zone better sea view ,better beach and not that far is 15 min from airport......this Hyatt is 1 hour and plus on the way to the airport for all the constructions in the way for the famous “train maya “
Juliashiziyu
July 28, 2023
The set sea view king bed room has a pretty good view. Great service! Restaurant food is ok too! The breakfast buffet is not the same every day, praise! Because I am on a diving trip, I am in a hurry every day, and it is wonderful to stop in the sun of the hotel! ! Friendly reminder, pay attention to mosquito bites, I was bitten by an unknown bug in the room, and I was quite sticky! !
Original TextTranslation provided by Google
Anonymous User
January 6, 2024
Not good. From the environment to the service, the waiter's service is not good and he doesn't ask for a tip. There are many hidden costs. Parking is 400peso a night. When checking out, there is an additional service fee of more than 500. I don't know where the service fee comes from.
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arsen
December 26, 2023
Everything was great. We love. The hotel staff was great. But only one thing that we booked. The hotel is says all inclusive on experia. But when we arrive to the hotel, it's not all inclusive anymore. So ******* need to clarify that this hotel is not all inclusive anymore. Not to false advertise to people.
peter
December 13, 2023
This is the worst experience I had in Mexico I booked the hotel because it says all inclusive once we arrived there they told us it’s not all inclusive I had to change my reservation to a different hotel , this is a lie and false advertisement
Panagiota
December 7, 2023
Property was good. Got a little sick due to the surrounding mold around the property. But other than that everything else was great.
Omid
December 6, 2023
Our stay at the grand Hyatt was fantastic. Only drawback is that we had forgotten toothpaste and I had to call the reception about 4 times before it finally arrived. Besides this, everyone in the hotel was extremely attentive and treated us with love & respect. Overall a great stay and highly recommended. Also very close to everything you need within walking distance.
Eric
December 1, 2023
The Grand Hyatt PDC was great. The pool area is the best of any hotel we found in PDC, love the infinity edge overlooking the ocean. Our room was very nice and all the staff were helpful and kind.

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Child Policies
Children can stay in some rooms of this hotel.
Children between 0 and 4 years old can stay for free if no extra bed is needed.

Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
StyleSet menu
AgeFee
Adult
Mex$597.5 (approx. £28.46) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

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Health Protected

Clean
  • 4.1/5
Health & safety measures
  • Thermometers available
Cleaning & disinfecting
  • Cleaning services provided by a professional company
  • Rooms are disinfected between stays

Property Description

  • Opened: 2015
  • Number of Rooms: 419
With a stay at Grand Hyatt Playa Del Carmen Resort, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and within a 5-minute walk of Mamitas Beach. This luxury hotel is 1.5 mi (2.4 km) from Playa del Carmen Maritime Terminal and 6.1 mi (9.9 km) from Xplor Theme Park.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a sauna, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Japanese cuisine at Sushi 'n' Raw Bar, a beachfront sushi bar where you can enjoy drinks at the bar/lounge, take in the pool view, and even dine alfresco. You can also stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the poolside bar. Full breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 14 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available on request).

Make yourself at home in one of the 314 individually furnished guestrooms, featuring iPod docking stations and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

Services & Amenities

Outdoor Swimming Pool
Spa
Fitness Room
Bar
Restaurant
Meeting Room
Children's Playground
Kids' Club
Restaurant
Restaurant
No additional info available
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Frequently Asked Questions

How much does it cost to stay at Grand Hyatt Playa Del Carmen Resort?

Prices at Grand Hyatt Playa Del Carmen Resort are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

What is the closest airport to Grand Hyatt Playa Del Carmen Resort?

The closest airport is Cancún International Airport. It is 55.72km from the hotel and approximately a 50minutes journey by taxi.

What are the check-in and check-out times at Grand Hyatt Playa Del Carmen Resort?

The check-in time is after 15:00 and the check-out time is before 12:00.

Does Grand Hyatt Playa Del Carmen Resort provide airport transfer services?

Yes, Grand Hyatt Playa Del Carmen Resort provides airport transfer services.

What amenities and services does Grand Hyatt Playa Del Carmen Resort have?

Grand Hyatt Playa Del Carmen Resort has the following amenities and services: Pets allowed (additional fee), Outdoor Swimming Pool, Diving.

Does Grand Hyatt Playa Del Carmen Resort have a swimming pool?

Yes, Grand Hyatt Playa Del Carmen Resort has a pool. Pool type: Outdoor Swimming Pool.

Does Grand Hyatt Playa Del Carmen Resort have fitness amenities?

Yes, Grand Hyatt Playa Del Carmen Resort has fitness amenities.

Does Grand Hyatt Playa Del Carmen Resort provide Wi-Fi?

Yes, the hotel provides Wi-Fi.

Does Grand Hyatt Playa Del Carmen Resort have non-smoking rooms?

Yes, Grand Hyatt Playa Del Carmen Resort has non-smoking rooms. Please view the hotel listing for details.

Does Grand Hyatt Playa Del Carmen Resort provide breakfast?

Yes, Grand Hyatt Playa Del Carmen Resort provides breakfast.

About This Property

Nearest AirportCancún International Airport
Distance to Airport55.72KM
Average Price FromGBP513
Hotel Star Rating5