Hacienda Real del Caribe Hotel
0 nights
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Playa del Carmen

Hacienda Real del Caribe Hotel

Health Protected
Calle 10, 10 Av. Sur esquina, Centro, 77714 Playa del, Playa del Carmen, Quintana Roo 77710, Mexico
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Hacienda Real del Caribe is centrally located in Playa del Carmen, a 3-minute walk from Quinta Avenida and 8 minutes by foot from Playa del Carmen Main Beach. This hotel is 0.8 mi (1.3 km) from Mamitas Beach and 0.9 mi (1.5 km) from Playa del Carmen Maritime Terminal.Show More
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hotel overview picture
4/5Very Good·Location: 4.1
All 104 Reviews
Amenities
Outdoor Swimming PoolAirport Pick-up ServiceAirport Shuttle ServiceRestaurantLuggage Storage24-Hour Front DeskWi-Fi in Public AreasFree
All Amenities
Surroundings
Landmarks: Playa del Carmen
(266m)
Landmarks: Quinta Avenida
(309m)
Landmarks: Parque Los Fundadores
(633m)
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Rooms

Guest Reviews

Policies

Services & Amenities

Run of House-Non-Smoking
9

Run of House-Non-Smoking

1 Queen bed or 2 Queen bed
Has window
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Electric Fan
Room Details
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Superior Standard Queen
5

Superior Standard Queen

1 Queen bed
Has window
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Minibar
Room Details
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Run Of House Non Smoking
10

Run Of House Non Smoking

2 Queen bed
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Electric Fan
Room Details
Check Availability
Queen Room with Two Queen Beds
1

Queen Room with Two Queen Beds

2 Queen bed
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Electric Fan
Room Details
Check Availability

Guest Reviews(104)

4/5
Very Good
Verified Reviews
  • Cleanliness4
  • Amenities4
  • Location4.1
  • Service4.1
김 트랄라
October 3, 2021
Playa del Carmen...I like it...Hotel... ..good....it's downtown....price.....good...
Original TextTranslation provided by Google
angel
September 7, 2023
The hotel structure is very nice, the pool is small always full, people all ways drinking alcohol and noise, not recommend for family, The front desk personnel need to receive a customer service training, while I walked in with my family to the front desk, the individual who was behind the desk ignored us when I told him that we have a reservation for the first time, i told him again that we have a reservation theme he responded with attitude and asked my name them he replied his payment and I asked for my total then he replied back and told me your should know bcz you did your reservation via *******, next time do it with us directly and show me a flier with phone numbers, When i pay him with dollars he told me that he doesn’t havre $4 dollars change, I replied back and told him to bring the change to my room, Something that never happened, Before I walked in to my room to read me a few rules of the hotel and one of that was not to drink in the pool, and also he told me that we only allowed to have two towels then I asked him since we were 4 family members in the room we required two more , them he made me to sign a weaver for the extra towels, I understand hotel rules and regulations and we always follow it, but this time this person made me filling like a thief at front of my family, Also I asked them to not go inside my room for cleaning and they went through any way even that I asked to their supervisor .
Irak Carmona
June 12, 2023
I liked the look of the place. However the tub was rusty and the shower head was broken. In addition sleeping in the bed was like sleeping on a rock and the towels were not replaced every day as promised.
Natalia
July 1, 2023
Wifi in the room wasn't strong. Room was on second floor with balcony and we really liked it.
Sussie
May 23, 2023
Positive: Spacious room, good location, beautiful hotel with a little distance, and then this one guy in the reception was really nice and the cleaning lady. Negative: Not very clean, everything is old and falling a bit apart, the shower head was broken and kept falling down, you could hear every sound on the hall or on the street, so way to much noice, 2/3 times we tried there were no beach towels even though they recommended us to get them. So we had to do a trip to a cenote without towels. And generel lazy service that did not speak English. And the beds were very hard, and only one chair in the big balcony.
Emma
May 2, 2023
The room was very spacious, clean and the location of the hotel was perfect. The bad unfortunately..the noise was so loud from the clubs, bars, restaurants and ppl around it. So if you are a person who cannot knock out with noise DO NOT BOOK THIS HOTEL! Thankfully for us we can fall asleep with noise so it wasn’t a issue but the noise was very obvious so if you are a light sleeper don’t do it. The pool was cute we did enjoy it and definitely enjoyed that it was walking distance to everything.
joy
April 29, 2023
There was night club music going on until 3am that you could CLEARLY hear in your room. It was IMPOSSIBLE to get any sleep what so ever. The pool was also out of service. We checked out the next morning, 3 days early. We would never stay there again.
Michael
April 23, 2023
It was what we expected and actually nicer, but you do need to have reasonable expectations. We needed clean, and a bed … both were accomplished and the property has real charm and a lovely pool and is close to everything. There was no air conditioning, our ceiling fan made a loud noise which was not a huge issue as the nearby club dance tunes was loud enough we literally had to talk “loud” to hear each other. We did anticipate this and still felt the price for what we received was a good value.
Marlen
April 14, 2023
The location is perfect, but the cleaning lady stole at least 1000 pesos from my room. And fun 1 bedbug in my daughter bed.

Property Policies

Check-in and Check-out Times
Check-in: 16:00–24:00
Check-out: Before 12:00

Front desk hours: 24/7

Child Policies
Children of all ages are welcome at this hotel.

Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
TypeAmerican, Continental
StyleBuffet
AgeFee
Adult
US$9.00 (approx. £7.12) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

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Health Protected

Clean
  • 4/5
Cleaning & disinfecting
  • Cleaning services provided by a professional company
  • Rooms are disinfected between stays

Property Description

  • Number of Rooms: 49
Hacienda Real del Caribe is centrally located in Playa del Carmen, a 3-minute walk from Quinta Avenida and 8 minutes by foot from Playa del Carmen Main Beach. This hotel is 0.8 mi (1.3 km) from Mamitas Beach and 0.9 mi (1.5 km) from Playa del Carmen Maritime Terminal.

Take advantage of recreation opportunities including an outdoor pool and bicycles to rent. Additional features at this hotel include complimentary wireless internet access and concierge services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Enjoy American cuisine at MAGNOLIAS, a diner which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Continental breakfasts are available daily from 8:00 AM to 11:30 AM for a fee.

Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Make yourself at home in one of the 58 air-conditioned rooms featuring minibars and plasma televisions. Cable television is provided for your entertainment. Private bathrooms have deep soaking bathtubs and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls.

Services & Amenities

Outdoor Swimming Pool
Restaurant
Restaurant
MAGNOLIAS RESTAURANT
Style: A la carte
Cuisine: International
Open for: Breakfast, Lunch, Dinner
Ambience: Traditional
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Frequently Asked Questions

How much does it cost to stay at Hacienda Real del Caribe Hotel?

Prices at Hacienda Real del Caribe Hotel are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

What are the check-in and check-out times at Hacienda Real del Caribe Hotel?

The check-in time is after 16:00 and the check-out time is before 12:00.

Does Hacienda Real del Caribe Hotel provide airport transfer services?

Yes, Hacienda Real del Caribe Hotel provides airport transfer services.

What amenities and services does Hacienda Real del Caribe Hotel have?

Hacienda Real del Caribe Hotel has the following amenities and services: Outdoor Swimming Pool, Airport Pick-up Service, Airport Shuttle Service.

Does Hacienda Real del Caribe Hotel have a swimming pool?

Yes, Hacienda Real del Caribe Hotel has a pool. Pool type: Outdoor Swimming Pool.

Does Hacienda Real del Caribe Hotel have fitness amenities?

No, Hacienda Real del Caribe Hotel doesn't have fitness amenities.

Does Hacienda Real del Caribe Hotel provide Wi-Fi?

Yes, the hotel provides Wi-Fi.

Does Hacienda Real del Caribe Hotel have non-smoking rooms?

Yes, Hacienda Real del Caribe Hotel has non-smoking rooms. Please view the hotel listing for details.

Does Hacienda Real del Caribe Hotel provide breakfast?

Yes, Hacienda Real del Caribe Hotel provides breakfast.

Does Hacienda Real del Caribe Hotel have a restaurant?

Yes, guests can eat at: Restaurant.

About This Property

Average Price FromGBP57
Hotel Star Rating3