DoubleTree by Hilton Pleasanton at the Club

Great location-right down the street from longer term parking at the airport. I’d stay here again.

Hotel was OK and clean, but expected a little bit more higher standards due to Hilton name, so obviously disappointed with that.

Poor upkeep Awful service

There was a fight at 1:30 am in the morning in across from my room. I asked the hotel to move me. They wouldn’t. This fight went on for well over an hour resulting in several arrests. When I asked the hotel about it in the morning they told me they were not at fault and would do nothing about it. Very rude. Do not recommend this property.

Pros: The staff are very friendly and polite. Grounds are clean and kept up. The pool is clean and attractive. Close to the freeway and the mall. Room and Bathroom very clean. Cons: Some of the outdoor furniture is dirty and there was a foam on the water in the water fountain next to the pool that distracted the beauty of the fountain. I ordered a cheeseburger from room service, ordered it med and arrived well done, dry, no flavor did not feel good after trying to eat it and was not able to finish it. Maybe it was a off night but I would not recommend the food with other options near by.

The room was so clean the staff was great and the food in ur restaurant was delicious.

I was put in a room next to the ice making machine, which is very noisy due to people getting buckets of ice but also the machine is noisy when making new ice. I asked 3 different times, with 3 different staff at front desk, to be moved. Each time I was initially told they would transfer me and each time no one replied back. The hotel did not appear to be busy, nor full, so my conclusion is the front desk staff is not very efficient.