Ritzton Hotel

Ritzton Hotel Reviews

Ritzton Hotel

128, Jalan Serampang, Taman Tebrau Jaya, Plentong, Johor, 80400, MalaysiaView Hotel Details
Ritzton Hotel
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Guest Reviews of Ritzton Hotel

7.6/10
Good
1087 review
Verified reviews
Location8.4
Amenities7.1
Service7.4
Cleanliness7.3
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All reviews(1087)
Positive reviews(971)
Reviews with photos/video(260)
Great value for money(44)
Convenient location(34)
Strange smell in room(30)
Many amenities(11)
Located in the city centre(9)
Easy to get around(8)
Stayed multiple times(7)
Nice toiletries(5)
Negative reviews(116)
Silacara
Standard Single Room
Stayed in Sep 2025
Solo traveller
12 review
4.5/10
Posted on Oct 28, 2025
As shown in the photos, the cleaner didn't clean up the dirt /rubbish underneath the bed. It is a covert area until u moved the bed and discovered it. Please conduct a supervisory spot check on your cleaners to ensure they do their job properly.
6/8
Response from Property: Dear customers, Thank you very much for your rating and feedback. We sincerely apologize for the problems you encountered during your stay. We attach great importance to your opinion, and we will seriously reflect and take appropriate measures to improve our service quality to ensure that similar problems do not happen again. We hope to have the opportunity to make up for previous omissions. If you choose to stay in our hotel again, we will do our best to provide you with better service and make you feel truly satisfied.If you have any other questions or needs, please feel free to contact us. We will do our best to ensure your next stay is satisfactory.🙏🙏🙏🙏🙏Ritzton Hotel Team
Mimi1606
Queen Room
Stayed in Sep 2025
Couple
3 review
6.0/10
Posted on Oct 30, 2025
Value price. Easy to find food for near by. If u like to massage really us good place,
Response from Property: Dear Valued Guest, Thank you for choosing Ritzton Hotel and for taking the time to share your wonderful feedback! We’re thrilled to hear you enjoyed your stay. Your satisfaction is our greatest motivation, and we look forward to welcoming you back soon! Warm regards, 🥰😍💋Ritzton Hotel Team
Schwarzma
King Room
Stayed in Aug 2025
Solo traveller
6 review
10/10
Outstanding
Posted on Sep 30, 2025
Small hotel located near a bunch of food, basic needs and hobby stores no less. Aircon was cold, water heater worked while shampoo, shower cap and dental kits provided. Hotel looks pretty old in some corner and the room floor looked a little dirty but was not sticky. Good if ur just looking for a place to crash but don't expect luxury. Overall a comfy and quiet place to stay
Response from Property: Dear Valued Guest, Thank you for choosing Ritzton Hotel and for taking the time to share your wonderful feedback! We’re thrilled to hear you enjoyed your stay. Your satisfaction is our greatest motivation, and we look forward to welcoming you back soon! Warm regards, 🥰😍💋Ritzton Hotel Team
Anonymous User
Deluxe Twin Room
Stayed in Aug 2025
Travelling with friends
3 review
8.5/10
Very Good
Posted on Sep 17, 2025
Best and Value for money! Near to the city but difficult to find out car parking. Room not too spacious but complete with all of amenities. Kettle,linen and hair dryer provided. 😊 Will come again!
6/9
Response from Property: Dear Valued Guest, Thank you for choosing Ritzton Hotel and for taking the time to share your wonderful feedback! We’re thrilled to hear you enjoyed your stay. Your satisfaction is our greatest motivation, and we look forward to welcoming you back soon! Warm regards, 🥰😍💋Ritzton Hotel Team
Anonymous User
Queen Room
Stayed in Jul 2025
Solo traveller
7 review
7.5/10
Posted on Aug 31, 2025
Just another stay at this hotel. It’s all for the convenience. But this time the price went up a little. Not sure how the hotel differentiates the different room types and pricing? Well…. I probably will stay here again
Response from Property: Dear Valued Guest, Thank you for choosing Ritzton Hotel and for taking the time to share your wonderful feedback! We’re thrilled to hear you enjoyed your stay. Your satisfaction is our greatest motivation, and we look forward to welcoming you back soon! Warm regards, 🥰😍💋Ritzton Hotel Team
B R Raymundo
Queen Room
Stayed in Jul 2025
Couple
11 review
6.5/10
Posted on Aug 4, 2025
Great bed. Quiet place. Location is excellent. But overall cleanliness of the hotel is not good. In my opinion they could do better.
Response from Property: Dear customers, Thank you very much for your rating and feedback. We sincerely apologize for the problems you encountered during your stay. We attach great importance to your opinion, and we will seriously reflect and take appropriate measures to improve our service quality to ensure that similar problems do not happen again. We hope to have the opportunity to make up for previous omissions. If you choose to stay in our hotel again, we will do our best to provide you with better service and make you feel truly satisfied. If you have any other questions or needs, please feel free to contact us. We will do our best to ensure your next stay is satisfactory.
Guest User
King Room
Stayed in Jun 2025
Solo traveller
17 review
7.0/10
Posted on Jul 26, 2025
The hotel and room are clean. Room however is a bit small. I took a single king-size bed with window. Hotel is centrally located, and there is no shortage of food and massage outlets. One just need a bit of short walking to these places. Getting a Grab to the nearby KSL Shopping Mall is roughly RM5, and a 15-min drive.
Response from Property: Dear customers, Thank you very much for your rating and feedback. We sincerely apologize for the problems you encountered during your stay. We attach great importance to your opinion, and we will seriously reflect and take appropriate measures to improve our service quality to ensure that similar problems do not happen again. We hope to have the opportunity to make up for previous omissions. If you choose to stay in our hotel again, we will do our best to provide you with better service and make you feel truly satisfied. If you have any other questions or needs, please feel free to contact us. We will do our best to ensure your next stay is satisfactory.
Guest User
Standard Single Room
Stayed in Sep 2025
Solo traveller
10 review
10/10
Outstanding
Posted on Oct 27, 2025
Nice and clean🥰😊friendly staff
Response from Property: Dear customers, Thank you very much for your rating and feedback. We sincerely apologize for the problems you encountered during your stay. We attach great importance to your opinion, and we will seriously reflect and take appropriate measures to improve our service quality to ensure that similar problems do not happen again. We hope to have the opportunity to make up for previous omissions. If you choose to stay in our hotel again, we will do our best to provide you with better service and make you feel truly satisfied.If you have any other questions or needs, please feel free to contact us. We will do our best to ensure your next stay is satisfactory.🙏🙏🙏🙏🙏Ritzton Hotel Team
Guest User
King Room
Stayed in Jun 2025
Business traveller
1 review
9.0/10
Great
Posted on Jul 3, 2025
room corners are dirty. but overall experience is good. bed and bedsheet are clean. however this a stained covered extra pillow in the closet with no pillow cover. wonder who dares to use.
Response from Property: Dear customers, Thank you very much for your rating and feedback. We sincerely apologize for the problems you encountered during your stay. We attach great importance to your opinion, and we will seriously reflect and take appropriate measures to improve our service quality to ensure that similar problems do not happen again. We hope to have the opportunity to make up for previous omissions. If you choose to stay in our hotel again, we will do our best to provide you with better service and make you feel truly satisfied. If you have any other questions or needs, please feel free to contact us. We will do our best to ensure your next stay is satisfactory.
Hey_Chew
Deluxe Twin Room
Stayed in May 2025
Family
5 review
7.5/10
Posted on Jun 29, 2025
Decent stay. Room was clean but basic, and a bit noisy at night. Staff were polite but not very attentive. Great location, but overall nothing special. Okay for a short trip, but I’d look for better if staying longer. Nearby got a lot of nice food.
Response from Property: Dear customers, Thank you very much for your rating and feedback. We sincerely apologize for the problems you encountered during your stay. We attach great importance to your opinion, and we will seriously reflect and take appropriate measures to improve our service quality to ensure that similar problems do not happen again. We hope to have the opportunity to make up for previous omissions. If you choose to stay in our hotel again, we will do our best to provide you with better service and make you feel truly satisfied. If you have any other questions or needs, please feel free to contact us. We will do our best to ensure your next stay is satisfactory.
Guest User
Queen Room No Window
Stayed in Sep 2025
Couple
1 review
8.0/10
Very Good
Posted on Oct 12, 2025
Overall nice to stay
Response from Property: Dear Valued Guest, Thank you for choosing Ritzton Hotel and for taking the time to share your wonderful feedback! We’re thrilled to hear you enjoyed your stay. Your satisfaction is our greatest motivation, and we look forward to welcoming you back soon! Warm regards, 🥰😍💋Ritzton Hotel Team
Anonymous User
Queen Room No Window
Stayed in Apr 2025
Couple
64 review
5.0/10
Posted on Jun 5, 2025
Regular to this hotel. However was always assigned with a smaller room recently. It was a single room convert to queen room. Very little to walk ard. Very disappointed with their service. Cleanliness is getting more n more worse. Not coming back again.
Response from Property: Dear customers, Thank you very much for your rating and feedback. We sincerely apologize for the problems you encountered during your stay. We attach great importance to your opinion, and we will seriously reflect and take appropriate measures to improve our service quality to ensure that similar problems do not happen again. We hope to have the opportunity to make up for previous omissions. If you choose to stay in our hotel again, we will do our best to provide you with better service and make you feel truly satisfied. If you have any other questions or needs, please feel free to contact us. We will do our best to ensure your next stay is satisfactory.
Guest User
Queen Room
Stayed in Aug 2025
Travelling with friends
1 review
10/10
Outstanding
Posted on Nov 17, 2025
good，comfortable，good lokasi
Andanna
Deluxe Twin Room
Stayed in Apr 2025
Booked for others
2 review
8.0/10
Very Good
Posted on May 12, 2025
my guest enjoyed their trip stay there every floor could be accessed by lift the lift is big enough for wheelchair also
Response from Property: Dear customers, thank you very much for giving us such a wonderful evaluation! We are very happy to know that you are satisfied with the service and staying experience of our hotel. Your praise is the best reward for our team's hard work. We will continue to work hard to provide quality services to ensure that every customer can enjoy a comfortable and pleasant accommodation experience. If you have any other needs or questions, we are always willing to help. Thank you again for your support and praise. Looking forward to welcome you again to our hotel and provide you with better services.
JulieJaafar
King Room
Stayed in Oct 2025
Couple
1 review
8.0/10
Very Good
Posted on Nov 9, 2025
Room was ok, but my husband develop rashes all over his body, not sure the bedsheets or the aircon air was the issues to it...I won't come again thou..
Response from Property: Dear customers, Thank you very much for your rating and feedback. We sincerely apologize for the problems you encountered during your stay. We attach great importance to your opinion, and we will seriously reflect and take appropriate measures to improve our service quality to ensure that similar problems do not happen again. We hope to have the opportunity to make up for previous omissions. If you choose to stay in our hotel again, we will do our best to provide you with better service and make you feel truly satisfied.If you have any other questions or needs, please feel free to contact us. We will do our best to ensure your next stay is satisfactory.🙏🙏🙏🙏🙏Ritzton Hotel Team