Protea Hotel Polokwane Ranch Resort

The staff provides outstanding customer care, ensuring a memorable stay. Guests praise the delicious and varied breakfast. The accommodation is consistently clean and spacious, offering great views for relaxation.

As far as I can remember this has been a destination to celebrate special occasions due to the beautiful setting and great food and service. Coming back after being away for eight years, on arrival it was the same smart, well kept resort. We had booked for lunch and the disappointment slowly crept in. Service was slow, our waiter had had little or no training, limited language and no knowledge of the menu. Two at the table ordered ribs, only to be informed 10 minutes later they had none. He could not tell us what the vegetables of the day were and eventually took me to a Bain Marie and showed me roasted carrots and pointed to another container informing me that’s the second veg but it must go in the oven and there will be a wait. Once orders had been changed the food took a long time to reach the table. The steaks and eisbien’s were very tasty. The fish was dry and no sauce with it at all. The cherry on the top is the dining room then became a laundry room with the tables being stripped and just dumped in a pile to be sent to Laundry, in addition the knives and forks were being washed in buckets in full view of everyone. Not the service that we remembered and were used to.

Peaceful place and good for relaxing as a couple, restaurants on site with buffet,Rooms are big with heater and air-conditioner. They have heated pool also,staff always friendly and willing to assist . Virginia on reservations she's the best she attended my booking till I came for check in, beautiful gardens and horse tracks was nice to see the competition on horse riding ,will definitely come back.