Guest User
October 14, 2025
Family Holiday -Stayed from 28.09.25-05.10.25, Room 822. It was last minute holiday for our family, we stayed in room 822 .Hotel has fantastick location,great amenities,fantastick views and excursion opurtunities , including very warm temperature water indoor pool,with water massage/ and two outdoor pools, with very warm temperature water jacuzzi ,absolutely perferct, plenty of sunbeds to choose at any angle of pool area.Hotel located next to the beach-back gates led to the wonderful ,relaxing beach and waterfront area, where is shops,bars caffees and restaurants, also great nighlife. Room 822 was cleaned every day , hige thank you to Housekeeping staff,towels changed every day, also Hotel providing beach towel and water for hotel guests, which unfortunately wasnt said on check- in at the reception, we were checked in by Marc,however he mentioned us he will explain later regards towels, but forgot, we found out by our selves by asking to other member of the reception staff Oscar,who really showed his great customer skills and he is great asset to the company,he provided exceptional service with welcoming attitude and smile,and explained all details ,he also offered water on the last day before travel home. We also had issue with our transfers to get back home, which was related to mix up with company where we booked holidays, (not relatable to Hotel),but Reception Staff members -Daniel and Lidia helped us to resolve issue with communication and phone calls ,which we were greatfull.They are also had great customer care skills,and was very helpfull. In the Hotel room ,we felt its lacked Welcome / Information pack, which should of contained all information for hotels amenities,restaurant times,beach towel accesability,anything really need to know as a guest,we had to ask and find out by ourselves and sometimes we felt we are asking to many questions,felt very unusual,also there wasnt any tea / coffee caddy in the room. We were looking for any water sport activities, but season was over, even it was 27 degrees hot, so we couldnt find any, however we had best time when we visited MiniHollywood Oasys,which we bought tickets ourselves and visited via bus.Also went to City Almeria with buss and Roquetas . Overall the holidays was amazing, very relaxing,sightseeing,great shopping amenities,fantastick local spanish culture shined trough,which was our main expectation. We also enjoyed all food choices what was on the offer, we had breakfast and dinner inclusive,food provided by Hotel was delicious, great spanish food, with small twist of other tastefull menu choices, Food and Beverage staff was hard working , amazing, allways cleaned tables, everthing been well managed by supervisors , cheffs and overall we fantastic stay, would definately will stay there again, also suggested to my friends to stay here .