Azoris Royal Garden – Leisure & Conference Hotel Reviews
Azoris Royal Garden – Leisure & Conference Hotel
R. de Lisboa, Ponta Delgada, Azores, 9500-216, PortugalView Hotel Details
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Guest Reviews of Azoris Royal Garden – Leisure & Conference Hotel
9.2/10
Great
126 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.2
Amenities9.4
Service9.0
Cleanliness9.1
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All reviews(126)
Positive reviews(26)
Reviews with photos/video(8)
Great location(13)
Delicious breakfast(12)
Great service(8)
Awesome stay(6)
Convenient location(5)
Clean pool(3)
Great swimming pool(3)
BossMan187
Classic Double Room
Stayed in Oct 2024
Couple
22 review
9.5/10
Amazing
Posted on Jan 1, 2025
Great pool and sauna. Room big and very central location. Breakfast was very good.
Response from Property: Caro BossMan187,Thank you for your availability to give us your amazing feedback regarding your stay at the Azoris Royal Garden.It is with great satisfaction for us to know that you had an excellent experience at our hotel and we hope to have the pleasure of receiving you in the near future.With kind regards,Filipe PachecoHospitality Manager
Guest User
Classic Double Room
Stayed in Oct 2024
Couple
1 review
9.0/10
Great
Posted on Nov 28, 2024
Good value for money but service led a bit to be desired, for instance I asked for slippers and they gave me some but made me go down to get them
Response from Property: Dear Guest,I would like to thank you for sharing with us your experience. It's important to know what have been the guests experiences as it will allow us to measure our work, make improvements and changes on our daily performance.Best RegardsFilipe PachecoHospitality Manager
Guest User
Classic Double Room
Stayed in Apr 2024
Couple
1 review
8.5/10
Very Good
Posted on Jun 18, 2024
Whilst the hotel was very modern it seemed to lack basics such as a kettle in the room (there is a nespresso machine but for any tea drinkers out there they will know that making tea through a coffee machine is far from ideal) and being able to retrieve an iron. Instead you are expected to put items in for laundry when all we wanted to do was run an iron over a shirt for the evening.
Pool area is stunning however has the most uncomfortable loungers you could ever find. They look great but the max stay to bathe is less than an hour before your entire body goes numb.
It seems that this stunning hotel is trying to be a little above its star rating and failing on these few points at just trying that bit too hard for the clientele staying.
Rooms were very clean although signs of some wear and tear are already starting to show.
Location is EXCELLENT and staff helpful, polite and welcoming.
Not sure if we would stay again as we are real sun worshipers and really struggled to enjoy the pool area here.
Response from Property: Dear Guest, Thank you for your review ! We value our guests feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Royal Garden.We took good note of all your remarks to continue improving our service and Hotel.It was a pleasure to host you in Ponta Delgada, and we hope to welcome you in a near future. Kind Regards,Filipe PachecoHospitality Manager
Nadine D.
Classic Twin Room
Stayed in Mar 2024
Family
2 review
10/10
Outstanding
Posted on Apr 19, 2024
Very nice hotel. The front desk arranged to get my room earlier than 3pm. Staff was super helpful and very friendly. Everyone speaks English. Comfy bed. Burgers at the bar was delicious and breakfast was great. Close to shops, supermarket, gas station and cafe making it a prime location for my first time in Ponta Delgada. It was just a stopover but wish I stayed longer.
Response from Property: Dear Nadine, We want to thank you for your excellent feedback after your experience with us.It gives us great satisfaction to hear that you enjoyed your stay at our hotel.We look forward to hosting you again soon at Azoris Royal Garden.Best RegardsFilipe PachecoHospitality Manager
Guest User
Classic Twin Room
Stayed in Dec 2022
Solo traveller
1 review
10/10
Outstanding
Posted on Jan 4, 2023
Very modern and clean hotel
Response from Property: Dear Guest,It's a great reward your words as this is the result of an entire team work with a simple target: give the best service and the best experience to the guest.We hope to see you soon at Azoris Royal GardenBest regardsFilipe PachecoHospitality Manager
FabioDomingue£
Classic Double Room
Stayed in Dec 2024
Family
24 review
10/10
Outstanding
Posted on Jan 17, 2025
We had a great stay at this hotel during our three-day family vacation in Ponta Delgada! From the warm welcome to the comfort of the facilities, everything was perfect. The rooms were spacious, clean and well equipped, providing us with an excellent rest after days exploring the Azores.
The breakfast was varied and delicious, with options for all tastes. The location of the hotel was also a big positive point, allowing us easy access to the city's main attractions.
Furthermore, the friendliness and availability of the staff made all the difference in our experience. Without a doubt, a hotel that we recommend and would love to return to!
Original textTranslated by Google
Response from Property: Dear Fabio, Thank you very much for your review! We value our guests' feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Royal Garden. We are very pleased to have met your expectations and we hope to see you soon at Azoris Hotels. Best regards from the entire Azoris teamFilipe PachecoHospitality Manager
Guest User
Executive Twin Room
Stayed in Mar 2025
Couple
2 review
9.0/10
Great
Posted on Apr 29, 2025
We really liked it
The location is great, the breakfast is very good!
The beds are super comfortable
Original textTranslated by Google
Response from Property: Dear Guest, Dear On behalf of the entire team, thank you very much for the rating given and for sharing with everyone the experience you had with us. We hope to have the pleasure of welcoming you again to Azoris Royal Garden. Kind regards and on behalf of the team, Filipe PachecoHospitality Manager
Anonymous User
Classic Double Room
Stayed in Mar 2025
Travelling with friends
2 review
8.5/10
Very Good
Posted on Apr 9, 2025
The location is close to the airport, but the bus from the airport to all Ponta Delgada hotels is a flat price. The breakfast is relatively simple. We ate it for four consecutive days and it was a bit greasy. The indoor facilities and environment are normal four-star hotels.
Original textTranslated by Google
Response from Property: Caro hóspede, Gostaria de agradecer o seu feedback após a sua estadia. Tomamos nota de todos os pontos menos positivos e das suas observações.É através dos comentários dos clientes que podemos melhorar e corrigir o nosso desempenho diário.Esperamos ter a oportunidade de o receber novamente e voltar a surpreendê-lo de forma positiva.Cumprimentos de toda a equipa AzorisFilipe PachecoHospitality Manager
Guest User
Classic Single Room
Stayed in Oct 2024
Solo traveller
2 review
10/10
Outstanding
Posted on Dec 5, 2024
Great service
Friendly people
Original textTranslated by Google
Response from Property: Estimada Ângela,É para nós motivo de grande satisfação saber que desfrutou de uma excelente estadia no nosso Hotel e que gostou particularmente dos nossos serviços e instalações.Foi para nós um prazer contar com a sua presença. Esperamos no futuro voltar a recebê-la no nosso hotel.Cumprimentos de toda a equipa AzorisFilipe PachecoHospitality Manager
Guest User
Classic Twin Room
Stayed in Nov 2024
Solo traveller
1 review
8.0/10
Very Good
Posted on Dec 19, 2024
A good hotel located very close to the centre, with easy parking nearby. The staff is not very friendly but they are helpful. Breakfast was fine for a buffet, but nothing spectacular. The room lacked a lot of light, you were in semi-darkness and in the bathroom I lacked light for basic makeup. There were also no hangers to hang bags or jackets, only the hangers in the wardrobe.
Original textTranslated by Google
Response from Property: Dear Gemma,I would like to thank you for sharing with us your experience. It's important to know what have been the guests experiences as it will allow us to measure our work, make improvements and changes on our daily performance.Best RegardsFilipe PachecoHospitality Manager
Guest User
Classic Single Room
Stayed in Nov 2024
Business traveller
1 review
9.5/10
Amazing
Posted on Dec 3, 2024
Excellent conditions and service. Varied and quality breakfast
Original textTranslated by Google
Response from Property: Caro Hóspede,Em nome de toda a equipa o nosso obrigado pela classificação atribuída e por partilhar com todos a experiência que teve connosco.Esperamos ter o prazer de vos receber novamente no Azoris Royal GardenCom os melhores cumprimentos e em nome da equipaFilipe PachecoHospitality Manager
Guest User
Classic Double Room
Stayed in Dec 2023
Travelling with friends
3 review
9.0/10
Great
Posted on Apr 9, 2024
The hotel is very friendly and very central. The only less good things in my opinion were: parking costs €9 for those staying at the hotel, I think it's indecent, and the gym is also a little weak for those who like to do some workouts. Other than that, it was a good experience.
Original textTranslated by Google
Response from Property: Dear Guest, On behalf of the entire team, thank you very much for the rating you gave us and for sharing your experience with us. We hope to have the pleasure of welcoming you back to the Azoris Royal Garden. Best regards, Filipe Pacheco, Hospitality Manager
Anonymous User
Classic Twin Room
Stayed in Nov 2023
Couple
59 review
10/10
Outstanding
Posted on Dec 29, 2023
A very good stay experience. The hotel facilities are very new and deserve the four-star rating. It takes a few minutes to walk to the old town, but it is within a very convenient range, and it is very convenient to park because you don't have to drive in the old town. Very good value for money. Breakfast is average, with a lot of good bread choices but no real meat.
Original textTranslated by Google
Response from Property: Dear Guest,Thank you for your review! We value our guests feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Royal Garden.It was a pleasure to host you in Ponta Delgada, and we hope to welcome you in a near future. Kind RegardsFilipe PachecoHospitality Manager
Guest User
Classic Double Room
Stayed in Oct 2023
Couple
1 review
8.0/10
Very Good
Posted on Nov 26, 2023
The location is good, quite central and the service was good. The breakfast could be improved in terms of the amount of elements to put in the bread, which they gave us was insufficient for two people and the breakfast cereals should have been something like oatmeal and granola instead of achapic and estrelitas. Overall I think it has good quality for the price.
Original textTranslated by Google
Response from Property: Dear Tania,
Thank you for your rating!
We value feedback from our guests as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Royal Garden.
We are very pleased to have met your expectations and we hope to see you soon at the Azoris Hotels units.
Greetings from the entire Azoris team
Filipe Pacheco
Hospitality Manager
Guest User
Classic Double Room
Stayed in Apr 2024
Couple
2 review
10/10
Outstanding
Posted on May 14, 2024
Ideal location in Ponta Delgada with good amenities
Original textTranslated by Google
Response from Property: Dear Johannes,It was a great pleasure for us to have you as our guest and we look forward to welcoming you again at Azoris Hotels Best regardsFilipe PachecoHospitality Manager