Suites Hotel Astor

First time I write a review I don’t like that but great ills require great remedies : After our arrival in Belluno on a Friday at 7pm, we asked the reception if we can park our car in the parking in front of the hotel, we’ve been told that it was free after 7pm and all night, what they forgot to say is the city market take place on this exact parking on saturday morning, so our car has been removed by the authorities. 2 hours and 150 euros later we took our car back (thanks again to the girls who work at the restaurant/bar hotel, very nice and helpful) After apologises we’ve been told that they will make a financial gesture or a refund.. untill we left, And the speech changed : « you should have read the parking sign » : I don’t read italian thats why I asked And « the receptionnist told you that you can’t park here cause of the market »: and I didn’t move my car ?.. logical Then finally « you should have read the sign (10cm x 10cm) in the elevator » probably to double check if the informations from the reception were incorrect ? Conclusion : Bad management. Stay away.

Astor Hotel has an excellent location in the historic centre of Belluno. It is a very contemporary hotel with remarkable views and underground parking (best to reserve parking in advance). Rooms are very modern and comfortable. The restaurant and bar share an amazing deck that is a lively gathering place in town because of its sunset views over the river valley. Service is good. Breakfast is OK. Wi-Fi is not only slow, but does not stay connected.

We spent two nights in the top floor suite, which is exactly what I had requested. The views were wonderful! We had a car, parked in public parking, and then checked in and an employee guided us to the underground parking. It was perfect. The room was very clean, modern, and comfortable. We walked around Belluno and enjoyed it very much. We opted for dinner in our room both evenings. The restaurant staff were so helpful and friendly, and the food was brought up to the room hot and delicious! The ONLY thing I might mention, is that you ask if there will be music in the bar the nights you are staying. Our second night it was quite loud, but didn't go on too late. ;).

The timing for our visit wasn't too good, for the hotel. This was our second visit to Belluno. We were one of the first to stay in the hotel after it was renovated in 2014 and had a really enjoyable stay. This return visit for a wedding was marred by the failure of the air conditioning. About a fortnight out from our visit we got an e-mail informing us that the hotel air conditioning had a fault and that they were unable to get parts. No compensation was offered other than "a full refund if you decided to go somewhere else". We are from Australia, traveling to a wedding in Belluno, we organized the accommodation well before (like 6 months) knowing that the wedding and time of year were going to make getting accommodation difficult, we paid in full upfront, and now we are offered a "take it or leave" arrangement in a situation where our other options were poor or non existent. I asked whether they could give us fans. Their answer, we don't have any. Buy some, right? No. It was really hot, we had to have the windows open and as a consequence the rooms were hot and also noisy from the restaurant / bar. On the friday night the bar quietened at about 3am which is about when our jet lag really kicked in. I sought out Guillia the manager but she was unavailable / not receptive to being held accountable / never contacted me after I left messages with the receptionist. The food / breakfast was wonderful, the staff were really helpful, the rooms clean and large and the town is great. Pity the management were so short sighted that they were unable to buy a few fans and buy a bottle of wine to cover the inconvenience? Pretty tight, in my books. Disappointing on a week end that was otherwise fantastic (wedding of the century in a location that is magical).