Hotel Santoli

All very good, professional staff, very good cuisine and services (technical pool and sauna). Only complaint: restaurant room too spartan. A placemat on the table, even paper, and a change of cutlery between the first and second courses would be advisable.

I would have done without traveling 80 km to make my father feel discriminated against for his handicap in the hotel lobby. I would like to point out that my father informed the hotel that he was visually impaired (provided with a unique white cane) at the time of booking and that he would be accompanied by me, his daughter, only for the first 2 nights of a 7-night stay: the booking was confirmed anyway, assuring that there would be no problems. We were welcomed on the first day by very kind staff who promised to assist my father during his stay: a gesture that I wholeheartedly appreciated. Only on the second day, while we were in the lobby to get familiar with orienting ourselves with the cane, we were pointed out by the owner, and ordered to leave because he would not accept hosting my father without an escort. Understanding the legitimate request, I ask why they confirmed the reservation if this was the initial condition and I am told that the staff made a mistake, without providing us with an alternative or at least an apology for the misunderstanding, for having made us pay for the stay anyway and for having made us travel 80km to make my father feel humiliated by their management error. Needless to say, this episode left us astonished, especially my father who felt discriminated against because of his visual impairment. In 2025. I believe that more clarity and education is needed in giving information to customers. And perhaps have sensitivity, not only for the environment with Km0 products or by putting soap dispensers on the wall eliminating disposables, but for people, who are the heart of tourist hospitality.