Mantra the Observatory Port Macquarie Reviews

Response from Property: Thank you for your lovely feedback.We're delighted to hear you enjoyed the beautiful views, easy access to the beach and our pool, spa and sauna facilities. It's wonderful to know you found the facilities clean and relaxing during your stay.We truly appreciate your recommendation and look forward to welcoming you back to Mantra The Observatory again soon.Warm regards,Ashleigh

Response from Property: Thank you for taking the time to share your feedback.I am very sorry to hear about your experience and sincerely apologise for the cleanliness issues you encountered during your stay. Finding hair in the bed and discovering an insect in the bathroom is certainly not the standard we strive to deliver, nor the experience we want our guests to have.Please be assured that your comments have been shared with our housekeeping team for immediate review and retraining where necessary. We take cleanliness very seriously and appreciate you bringing these concerns to our attention so we can address them promptly.We value your feedback and regret that we fell short of your expectations on this occasion. We hope you will consider giving us another opportunity to provide you with the high standard of accommodation and service that our guests expect and deserve.Kind regards,Ashleigh

Response from Property: Thank you for your feedback.We’re pleased to hear you enjoyed the convenient location, parking, and proximity to the beach and town centre. It’s also wonderful to know you found the bedding comfortable during your stay.We appreciate your comments regarding the age of the property and thank you for sharing your experience with us.We hope to welcome you back again in the future.Warm Regards,Ashleigh

Response from Property: Thank you for sharing your feedback. We’re glad you enjoyed the location and found the apartment quiet and spacious.We appreciate your comments regarding access and the bathroom design, and we’ll certainly take this on board as we continue to improve the guest experience.We hope to have the opportunity to welcome you back again.Warm Regards, Ashleigh

Response from Property: Thank you for your kind feedback. We're delighted to hear you enjoyed the friendly service and that our facilities met your expectations during your stay at Mantra The Observatory.We also appreciate your comments regarding the extra bedding. Additional blankets are available on request, and we'll certainly take your feedback on board as we continue to enhance our guest experience.We look forward to welcoming you back again soon.Warm regards,Ashleigh

Response from Property: Thank you for such a fantastic review.We’re so pleased you enjoyed your stay and that everything from the amenities to the view made it worthwhile.We hope to welcome you back again soon.Warm Regards,Ashleigh

Response from Property: We are delighted to hear that you enjoyed your stay and loved the ocean views from your room.We are pleased that your stay was such an enjoyable one and look forward to welcoming you back again soon.Warm regards,Ashleigh and the Team

Response from Property: Dear Peter,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Amy

Response from Property: We’re so pleased you enjoyed your time with us and hope to welcome you back again soon.Warm regards,Ashleigh

Response from Property: Thank you for the lovely review. We are so pleased that you enjoyed your stay and we look forward to welcoming you back to the hotel.

Response from Property: Dear Guest,Thank you for your wonderful review! We’re so glad to hear everything ticked the boxes for you – from the views and peaceful location to our friendly team and hot tub. We’d love to welcome you back again soon!Kind regards,Amy

Response from Property: Thank you for your feedback and for highlighting our location and proximity to town — we’re pleased you enjoyed the views and beach access. We’re sorry to hear about your experience with the Wi-Fi. From time to time, a local router issue can affect connectivity in a particular room or area, and we regret that this impacted your stay. Your comments have been noted and will be shared with our service provider as part of our ongoing efforts to improve the network. We appreciate you taking the time to let us know.