Hampton Inn & Suites Stuart-North

The location of the hotel was very convenient to what we were doing in Stuart, Fl. Our check in was less than stellar. When we got there, the hotel clerk insisted that we did not have a reservation. She told us that our reservation number was not from that hotel. She later admitted that she had typed my name incorrectly and switched my last name and first name. I think her name was Nancy. The room had not been completely cleaned. My wife and I found half eaten crackers in the nightstand drawer next to the Bible. Picture attached. The towels that were offered at the front desk for use at the pool, were so thin and flimsy that you could see right through them. Each person needed at least 4 towels to dry themselves off. As a Hilton honors member, I was very disappointed with the level of service offered by the Hampton Inn hotel and suites.

Clean and comfortable

The staff was excellent. The breakfast in the morning was Included and had a good selection. They had coffee, tea or cocoa 24hrs in the lobby. Loved that. Room was clean. There was a refrigerator and microwave in the room. Parking easy.

I am not quite sure how this got five stars from other reviewers. The properly is tired. The mattress was horrendous. Breakfast was disappointing. Gave us a room for the night but I'm just not quite sure how I saw five stars for a review

Excellent service from staff, very clean. Hotel needs an update, tiles were lifting from floor in bathroom