Overall, I had a great stay. The hotel is modern, clean, and in a convenient downtown location. The room was comfortable, and most of the staff were friendly and professional.
However, I had a very concerning experience during check-in on my first night.
Before my arrival, I had two packages delivered to the hotel. Both packages were addressed under exactly the same name—my name. When I checked in, a male front desk agent went to retrieve my packages but came back with only one. He told me that was all they had under my name.
I explained that this couldn’t be correct because both tracking records showed the packages had already been delivered and signed for by the hotel. He repeatedly insisted that he had already checked everything under my name and that if the other package was missing, I should file a dispute with the shipping company.
I then opened the Shop app and showed him the tracking information for the second package. Even after seeing it, he still told me there was nothing more he could do because he had already checked everything under my name.
A short time later, however, he went back to the storage area again and came out with my second package. He explained that he hadn’t found it earlier because the name was different.
The problem is that both packages were addressed under exactly the same name. There was no difference at all. I don’t understand how he could repeatedly insist that the package didn’t exist, tell me to dispute it with the shipping company, and then suddenly find it after going back to look again.
Thankfully, I eventually received both packages, but the entire interaction made me feel very uncomfortable and left a poor first impression. I hope the hotel reviews this incident and ensures that guests’ deliveries are handled more carefully and professionally in the future.
