Utopian Hotel

Utopian Hotel Reviews

Utopian Hotel

R. de Dom Manuel II 146, Porto, Porto District, 4050-343, PortugalView Hotel Details
Utopian Hotel
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Guest Reviews of Utopian Hotel

8.9/10
Very Good
84 review
Verified reviews
Location8.5
Amenities8.8
Service8.8
Cleanliness9.3
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Positive reviews(21)
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Awesome rooms(9)
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Negative reviews(4)
adyanis
Double Room With Terrace Two
Stayed in Sep 2025
Couple
2 review
10/10
Outstanding
Posted on Oct 30, 2025
I stayed at this hotel for one night as a quick stopover, and it was perfect for my needs. The hotel is situated right across from the beautiful Crystal Palace Garden and is easily walkable to numerous great local spots. I was also impressed by the staff's thoughtfulness. They proactively sent me a list of recommended local eateries and quickly responded to my questions before I arrived. My room was comfortable and well-equipped. I appreciated having an adjustable air conditioner and a nice, hot shower. They also provided free snacks, a coffee machine, and thoughtful additions like books and board games in the common area. It is important to know that this is a renovated building that preserves its original features. While this adds to its charm, it means there is no elevator. I was lucky to book a ground-floor room, which I strongly recommend if mobility is an issue or if you have heavy luggage. As is common with older architecture, the sound insulation isn't the best. I didn't find it overly bothersome in my room, but sensitive sleepers should be aware. In my opinion the hotel offers excellent value for money and a genuine experience.
Response from Property: Dear Adyanis,Thank you for choosing Utopian as your base in Porto. We are delighted to know that you enjoyed your stay, found our concierge service helpful, appreciated the quality of our service, and liked the design and comfort of the rooms. We’re also pleased to hear that you made use of the complimentary minibar and enjoyed the art books and table games available during your visit.Regarding the elevator, our listing does not explicitly state its absence because booking platforms only allow us to indicate the presence of an elevator through a checkbox. Since our property does not have one, we simply leave that option unselected. Unfortunately, this means we cannot explicitly write “no elevator” in the description, but we also never claim that one is available. The Q&A section on clearly mentions this, and our photos offer an accurate representation of what guests can expect. Our building is a listed heritage property, carefully renovated according to conservation regulations, which required us to preserve certain original architectural features.We are truly sorry to hear that you experienced some disturbance from street noise. Your feedback is greatly appreciated, and we understand how important a peaceful environment is. As our property is located in the heart of Porto, occasional city sounds—such as emergency service sirens—can sometimes be heard. Unfortunately, these sounds are part of city life and are designed to carry across several blocks. To help ensure comfort for guests who may be sensitive to noise, we provide earplugs in each bathroom cabinet.We sincerely thank you for your detailed feedback and hope to have the opportunity to welcome you back to Utopian for another enjoyable stay.Warm regards,
Guest User
Junior Suite Seven
Stayed in Sep 2025
Couple
1 review
10/10
Outstanding
Posted on Oct 11, 2025
The room was spacious and filled with natural light. We especially loved the cozy coffee and tea corner on the first floor. Although there’s no elevator, we appreciated the building’s beautiful heritage design. The gentle scent of wooden furniture when we stepped into the room made the stay even more pleasant. The location was also convenient, with a bus stop right in front of the building offering a direct route to Porto Airport.
Response from Property: Dear guest, We are happy that you enjoyed your stay and found the room comfortable and full of light. We are happy that you made use of the free minibar and free coffee and tea facilities. Our listing does not explicitly state the absence of an elevator because booking platforms only allow us to indicate whether an elevator is available by selecting a checkbox. Since we do not have an elevator, we simply do not select that option. Unfortunately, this means we cannot explicitly write "no elevator" in the listing description, but we also do not mention that one is available. On the Q&A section, however, we clearly mention that there is no elevator, and our pictures give a very accurate description of what to expect. Our property is a listed building, carefully renovated in accordance with the conservation regulations for heritage rehabilitation. As part of these requirements, we were obliged to preserve some original features. We were happy to host you and look forward to welcoming you back again soon
WeijunZhang
Junior Suite Three
Stayed in Sep 2025
Couple
1 review
10/10
Outstanding
Posted on Oct 30, 2025
The hotel was spotless and well-maintained. My room was spacious and comfortable, with a sofa, TV, and a complimentary minibar stocked with water, and snacks. The door code made check-in and access very easy.
Response from Property: Dear Weijung Thank you very much for taking the time to share such amazing comments about your recent stay in our property. We are truly thrilled to read that we were able to exceed your expectations during your recent stay at Utopian! Our rooms were designed to make our guest feel in a cozy homelike setting and having a free minibar is part of that welcoming feeling we want to provide to our guests! . We wish you a wonderful day and we hope to welcome you back very soon!
May Chui
Deluxe Double Room With Balcony Four
Stayed in Sep 2025
Travelling with friends
3 review
9.0/10
Great
Posted on Oct 22, 2025
Location is a bit far from the main tourist attraction but quite walkable. The hotel is new with nice design in an old building so beware of cracking noises at the stairs if there are any sort of big movements. Room is spacious, clean and they even provide you some free snacks including chips and cookies which I loved.
Response from Property: Dear May Chui,Thank you for choosing Utopian as your base during your visit to Porto. We’re delighted to know that you enjoyed your stay, appreciated our design, and made use of the complimentary minibar.We’d also like to note that Utopian is conveniently located within a 15-minute walk of most of Porto’s main landmarks, and right next to many local attractions. Our building, a listed heritage property, was carefully renovated in accordance with conservation standards — preserving its historical charm while providing modern comfort.We hope to welcome you back soon for another memorable stay!
Anonymous User
Deluxe Double Room With Balcony Six
Stayed in May 2024
Travelling with friends
6 review
9.5/10
Amazing
Posted on Jun 21, 2024
The room is great and comfy! There is a free mini bar providing with chips and drinks. It’s highly recommended for a stay in Porto.
Response from Property: Dear guest,Thank you very much for taking the time to share such amazing comments about your recent stay in our property.We are truly thrilled to read that we were able to exceed your expectations during your recent stay at Utopian!Our rooms were designed to make our guest feel in a cozy homelike setting and having a free minibar is part of that welcoming feeling we want to provide to our guests!We wish you a wonderful day and we hope to welcome you back very soon!
Guest User
Junior Suite Three
Stayed in Apr 2024
Couple
2 review
9.0/10
Great
Posted on May 16, 2024
It's a lovely place for 2 nights stay. The hotel is clean and aesthetically pleasing. The staff texted me before my arrival to provide passcode for self check in. Free mini bar with mineral water, chips, cookies, fruit juices was great! Just to note that located slightly off the main tourist attractions, around 20min walk away. Me and husband don't mind walking a bit so we recommend this place!
Response from Property: Dear Celine,A warm thank you on behalf of the Utopian team for your kind message, it gives us great pleasure to read reviews like yours!Making our guests feel comfortable through an unforgettable stay is one of our priorities and we are more than happy to read that our teams provided you with a beautiful experience.Please be assured that your comments have been shared with the team and that you will always be more than welcome in your Porto home.We wish you a great day and we hope to welcome you back very soon!
JoeBurg
Double Room One
Stayed in Jun 2024
Couple
23 review
10/10
Outstanding
Posted on Jul 6, 2024
Very high quality Air B&B like Hotel. 10/15 minutes walk to the riverside/centre. The communication upon arrival and any questions were quickly answered over Whatsapp. Free mini bar & coffee too. Stay here to explore Porto!
Response from Property: Dear guest,Thank you very much for taking the time to share such amazing comments about your recent stay in our property.We are truly thrilled to read that we were able to exceed your expectations during your recent stay at Utopian!Our rooms were designed to make our guest feel in a cozy homelike setting and having a free minibar is part of that welcoming feeling we want to provide to our guests!We wish you a wonderful day and we hope to welcome you back very soon!
Anonymous User
Double Room With Terrace Two
Stayed in May 2024
Travelling with friends
6 review
6.5/10
Posted on Jun 15, 2024
Our room had a slight smell to it but nothing an open window couldn’t fix. Being on the floor at the entry to the hotel it was quite loud with the comings and goings of other guests. I would advise to request a room upstairs. The distance into Porto city centre was a bit of a trek but ok if you don’t mind walking up hill and stairs. Great to explore though. The staff were very accommodating and especially quick with response to any queries we raised.
Response from Property: Dear guest, We truly appreciate that you took the time to write this review about your recent stay at Utopian! Thank you for sharing your concerns regarding the noise issues you encountered during your stay. We apologize for the inconvenience caused by the disturbances from neighboring rooms. We understand the importance of a peaceful environment for our guests and are actively working on improving sound insulation throughout the property. As you understand we can unfortunately not always control the behaviour of other guests even if we try to reinforce at check-in that it is important to be mindful of the comfort of the other guests. In relation to the smell in the room we regret that you did not mention this during your stay or when we ask you if you were enjoyinh your stay we could have easily fixed it. In terms of our location we are located in the city centre of Porto within walking distance of main landmarks. If you are referring to the city centre being Ribeira, Ribeira is a part of the city centre which is 10 minute walk from us.We are happy to read that you enjoyed your experience and cannot wait to welcome you back. We will make sure that your next experience with us deserves a 5/5 review 😊
Guest User
Junior Suite Seven
Stayed in Apr 2024
Travelling with friends
8 review
9.5/10
Amazing
Posted on May 31, 2024
Very good service from the hotel staff! It worths a try for the comfortable stay
Response from Property: Dear guest,A warm thank you on behalf of the Utopian team for your kind message, it gives us great pleasure to read reviews like yours!Making our guests feel comfortable through an unforgettable stay is one of our priorities and we are more than happy to read that our teams provided you with a beautiful experience.Please be assured that your comments have been shared with the team and that you will always be more than welcome in your Porto home.We wish you a great day and we hope to welcome you back very soon!
Guest User
Deluxe Double Room With Balcony Six
Stayed in Aug 2024
Solo traveller
6 review
8.0/10
Very Good
Posted on Sep 19, 2024
Good!
Response from Property: Dear guest, We appreciate that you took the time to write this review about your recent stay at Utopian! We are happy to read that you enjoyed your experience and cannot wait to welcome you back. We will make sure that your next experience with us deserves a 5/5 review 😊
M63092****
Deluxe Double Room With Balcony Six
Stayed in Sep 2025
Solo traveller
17 review
10/10
Outstanding
Posted on Oct 13, 2025
A very ideal location and a very good value hotel. I was a little hesitant after reading some reviews, but upon arrival, the room was very nice and well-equipped, with a free large bottle of water and snacks in the minibar. I highly recommend this hotel. The service was also very responsive. Although I checked in by myself, the process was very simple and smooth.
Original textTranslated by Google
Response from Property: Dear guest, Thank you very much for taking the time to share such amazing comments about your recent stay in our property. We are truly thrilled to read that we were able to exceed your expectations during your recent stay at Utopian! Our rooms were designed to make our guest feel in a cozy homelike setting and having a free minibar is part of that welcoming feeling we want to provide to our guests! We wish you a wonderful day and we hope to welcome you back very soon!
Lilychuu
Double Room One
Stayed in Mar 2025
Travelling with friends
5 review
10/10
Outstanding
Posted on Apr 18, 2025
Everything was great except for the lack of stairs It was clean, the snacks, water, and coffee were all free, and the manager was friendly You need to get a designated number key to enter the hotel I didn't know because I didn't get an email or text, but luckily the manager was there and I was able to go in.
Original textTranslated by Google
Response from Property: Dear Lily,Thank you for taking the time to share your feedback about your recent stay at Utopian. We are delighted to hear that you enjoyed your experience and look forward to welcoming you back soon.Regarding your comment about a "lack of stairs," could you please clarify what you meant? We want to ensure we address any concerns you may have.Please note that we send all guests their check-in code via SMS and WhatsApp the day before arrival to facilitate a smooth and contactless check-in process. We did send you this information as well.Best regards
Guest User
Deluxe Double Room With Balcony Six
Stayed in Sep 2025
Couple
2 review
9.5/10
Amazing
Posted on Oct 25, 2025
Very good! The service was friendly and clean! I'm making great memories in Porto!
Original textTranslated by Google
Response from Property: Dear Guest, A warm thank you on behalf of the Utopian team for your kind message, it gives us great pleasure to read reviews like yours! Making our guests feel comfortable through an unforgettable stay is one of our priorities and we are more than happy to read that our teams provided you with a beautiful experience. Please be assured that your comments have been shared with the team and that you will always be more than welcome in your Porto home. We wish you a great day and we hope to welcome you back very soon!
Yuyouyou
Junior Suite With Balcony Five
Stayed in Sep 2024
Travelling with friends
13 review
9.0/10
Great
Posted on Oct 12, 2024
We booked Suite 5 and Suite 7. The rooms are large and clean. Everyone is very satisfied. You need to contact the merchant for the access password, which will be sent to your mailbox roughly one day before check-in. Snacks and large bottles of water are also provided in the room (only on the first day). There is a self-service coffee machine downstairs. I didn't take photos of the room, but the photos are the same as the actual ones. Here are some photos of Porto. It rained those two days, and the weather was not good, so we didn't go to the port. Facilities: There is no elevator. Suite 7 is on the top floor, so it's a bit tiring to move boxes. Service: There is a butler in the building, and you can call or email him. Sanitation: Very clean, cleaned every day. Environment: The house is on the street, so you can close the windows if you are worried about noise.
Original textTranslated by Google
Response from Property: Dear guest, We appreciate that you took the time to write this review about your recent stay at Utopian! We are happy to read that you enjoyed your experience and cannot wait to welcome you back. We will make sure that your next experience with us deserves a 5/5 review 😊
Guest User
Double Room One
Stayed in Jun 2024
Couple
8 review
5.0/10
Posted on Aug 8, 2024
If you have not received check-in information from the hotel before checking in, remember to check it proactively! This time the hotel entered the wrong phone number for me and couldn't contact me. They even plausibly blamed me. In the end, I had to find their phone number at the door and made several calls. It took almost half an hour before I could enter the room. The landlord even called me and repeatedly emphasized that it was my fault, but he didn't realize that he typed the wrong number, which was very rude! We live on the 1st floor, and we have to go up and down two stairs. There is no elevator to go to other floors, so it is inconvenient to carry suitcases. The main road is right outside the window, you can see passers-by when you open the curtains, and you can hear the sound of cars all night long. In addition, the password for the room is the same as the password for the door, which makes people have security concerns. Porto is a nice place and we would come back but would not choose this hotel again.
Original textTranslated by Google
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns.First and foremost, we sincerely apologize for the inconvenience caused by the incorrect digit in your phone number. This was a human error on our part, and we regret any frustration it may have caused. As soon as we became aware of the mistake, we did our best to resolve the situation promptly.We would like to clarify several points mentioned in your review:• Check-in Experience:While we understand your frustration, it is important to note that upon your arrival, our manager was present in the building and was able to assist you into your room within minutes. We strive to provide efficient service and regret the initial delay caused by the phone number error.• Communication:When I (the owner) called to better understand the situation, my intention was to clarify what had happened and to ensure you received the necessary information. At no point was there any intention to place blame on you. Once I realized the mistake was on our end, I immediately apologized both by phone and message.• Elevator Information:Our property listing does not mention the existence of an elevator. Booking platforms provide specific options for amenities, and we accurately reflect the features of our property. Additionally, our photos offer a clear and honest representation of the premises. As a listed building, we have preserved original features to maintain its historical charm, in accordance with city regulations.• Room Description:The details for “Room 1” clearly state “This room is the closest room to the street and therefore the noisiest it is also for that reason the cheapest priced room in the property”. This information is available on both our website and booking platforms to help guests make informed choices. We also provide earplugs in the bathroom for guests sensitive to noise.• Security and Access Codes:For your security, each guest receives a unique access code that works for both the main door and their individual room. This system ensures that only you have access to your room, and we have security cameras in place for additional safety.We are truly sorry that your stay did not go as smoothly as we would have hoped. Our intention is always to provide a comfortable and enjoyable experience for all our guests. We appreciate your feedback and will use it to continue improving our service.Thank you for giving us the opportunity to clarify these points. Should you wish to discuss your experience further, please feel free to contact us directly.