Renaissance Portsmouth-Norfolk Waterfront Hotel

I was not expecting to have a 20% gratuity automatically added to the breakfast bill. Especially because there was año advertising to say it was going to happen. You don’t find out til you get the bill. Gratuity is to reward good service and IS NOT REQUIRED! Further, it was a buffet so we serve ourselves. Servers bring coffee and the bill. Unfortunately, we had to get our own coffee.

I was not impressed by the restaurant staff and would not recommend going there. Hit outside spots instead. Hotel was nice and continently located right next to the water taxi that takes you right downtown Norfolk.

I stayed at this hotel for the first time. It seemed to be in good shape and the staff seemed friendly as well. Everything was going alright until our room wasn’t cleaned and beds wasn’t made nor the towels and wash clothes weren’t replaced.I went to the front desk on my way out and explained to them that our room wasn’t turned down. The receptionist promised that she would contact housekeeping to have the room cleaned. So we headed to the museum and mall and upon returning 6 hours later the room still hadn’t been touched. This hotel housekeeping manager is AWEFUL! The only thing you’ll get from this staff is Broken Promise’s. And the night manager Eric Perrault isn’t fair at all.

From the time we were greeted at the front desk until the time we left, everything was just simply great! Dominic-omg he is a gem! Very helpful ❤️ The rooms and restaurant were cleaner than what I had expected. Book this room today! The views of the river will have you in a trance

The property had trash in the entry area. The attached garage was filthy. The streaming service is non existent.

The Room was nice and clean , hotel advertised as breakfast included which was not true & Breakfast was not the best , Pool area outdated but was empty when we went so we enjoyed

Our shower door had a loose hinge, mold growth on the adhesive that previously secured the soap bottles, and a non-functional handheld shower head. Additionally, black mold was present in the sink's overflow. All other aspects were satisfactory. I believe the absence of a bathroom vent may have contributed to some of the mold issues. The front desk staff were very friendly and welcoming.

Nicely located across the street from charming Olde Towne Portsmouth. My first visit, a few days before, was blighted by the noise of squalling kids through a locked common door. I complained, and the mistake was not repeated when I returned.

Everything thing was wonderful I didn't get my 50.00 incident fee back but it's was wonderful