Grandium Hotel Prague Reviews

Superb

Very clean and comfort bed. Breakfast was served in a big and clean restaurant with all the good food especially the pastries.

Perfect location. Nearby to train station and most of the attractions such as Old Town Square and Charles Bridge are within walking distance.

The location is incredible and fantastic. It’s very easy to get to the attraction tourist spots.

Was fine, the elevator was broken sometimes, the place was located good. People was not so nice.. The room was small and the toilet was without door.

The rooms are very clean. The hotel is close to the train station and shopping centers.

Great place amazing service Clean and a very good breakfast Great location and friendly workers 🙏🏼

Our stay was perfect. It was mt husband’s birthday and the hotel was amazing with us, the room is big and the breakfast is just flawless. We are dreaming of coming back to Prague after this amazing

It was good stay woth good location

All good but the bed is not comfi :(

Ridiculous staff refused to return stored luggage I stayed at this hotel for two nights. The room, facilities, and the staff who checked us in on the first day and greeted us at breakfast were nice. When I checked out on Friday, Sep 13, a staff member even offered to store our luggage before we asked. Everything was satisfactory up until this point. Later that afternoon, we returned to the hotel and asked a middle-aged male staff member at the front desk to retrieve our luggage. He said we could not get our luggage until 4 pm, pointing to my storage receipt, which had a number 4 on it. I have never heard of such a ridiculous rule or any reason why a hotel would refuse to return stored belongings to their owners at any time of day. It just didn’t make any sense. We repeated our simple request, and my friend added that it was an emergency—we already had a taxi waiting outside (parking was difficult, and it was raining heavily), and we didn’t have much time to get to the train station to catch our FlixBus at 3 pm. Still, the male staff member refused again, with a stern expression, repeating the same nonsensical reason. Running out of time and patience, my friend yelled, “Are you kidding me?” At that point, the staff member finally admitted he was joking and took us to the storage room to retrieve our luggage. We were in such a hurry that I didn’t have the time or presence of mind to confront him further. If the hotel values feedback, I hope this male staff member is made aware that this “joke” was not appreciated and that his behavior was highly disrespectful of our time. Our sense of urgency was clear—if he knowingly decided to “tease” us in that moment, it shows a completely unacceptable level of disrespect. I don’t intend to discourage people from booking this hotel, and it’s unfortunate, as all the other staff we encountered and everything else about the hotel were otherwise excellent. This one staff member, however, turned what could have been a perfect experience into an unpleasant one.

Customer service wasn't great, staff at the front office were not helpful at all.

The employees are not friendly & not respecting customers only money and money

Hotel is 7 mins walk from central train station. A long walk to Charles bridge though. Room is clean.