Relax Inn

Unfortunately the toilet flush didn't work which spoiled the overall impression. Breakfast was ok but no scrambled eggs

Hangers / hooks for tovels missed in bathroom. Coffee at breakfast could be improved, but there is coffee machine, probably paid, between reception and breakfast room.

The property is cleaned, and staff generally get on with their jobs. It's value for money, and there's a clean room every day. Areas of improvement: 1. Staff, especially customer-facing, could be more friendly and approachable by smiling and conversing with customers. One of the receptionists was too serious and appeared to be forcing words out of her when talking or enquiring. 2. Breakfast is very average because it does not include cooked foods; all the items displayed are processed. And it is the same food every day. This is boring. 3. Regarding breakfast, food should be labelled so customers know what they eat, especially for allergy sufferers, particularly children. 4. The swimming pool and even the paid spa are unavailable to customers until late evening. The staff told me that the pool is being rented out to outsiders, offering swimming lessons to children who use it all day. This MUST be displayed, and customers SHOULD be informed when booking. Otherwise, it is deceptive or misleading, to say the least. 5. It is ridiculous that customers have to pay to use the pool and sauna, even though the hotel advertises these amenities to attract customers. 6. The shower and toilet are too small, and the gel dispenser is not good. You will need about 5 minutes to get the sustained gel to shower. Unless all the above are attended to, I WILL NOT USE THIS HOTEL AGAIN, AND I WILL NOT RECOMMEND IT TO ANYONE.

This hotel is ok, it’s a bit far from the center and a walk to the tram but overall not expensive with an ok breakfast

The mattresses were very thin. We all had very sore back from the mattresses, still have it when we came home. Our hotel room was infestated with ants. The radiator was not too hot. Very disappointed as we was looking forward to our holiday.

Stayed over last weekend for the first time and overall my stay was very pleasant. Excellent location if you’re wanting to attend a concert/event @ the O2 arena which you can reach on foot easily in about 30mins (or take 1 bus stop & walk about 5-10mins). Shopping mall is literally adjacent to the O2 arena too. Great public transport connection with a bus stop to the tube only a couple of minutes away (2 bus stops to the tube), I’d recommend to download the PID app (will be in English) to get exact connections and purchase tickets for travel in Prague. Wi-fi in the hotel was fast and much appreciated, as was the lift coz we were on 4th floor. Didn’t see the restaurant/bar open (if it’s in the same area as breakfast) and never asked so cannot comment. This part of Prague is rather residential, I have a feeling that even the hotel used to be a block of flats prior to being a hotel? Our room was ok, albeit a bit ‘tired’ (401) but overall it was simply practical enough with a wee fridge incl wee freezer compartment, kettle, some teabags, teaspoons and also wine glasses. Towels were clean, bed comfy. I enjoyed the view of the shopping mall and the O2 arena etc . Trains running past was quite nice to hear. Water in the shower was running cold @ first but turned warm after a bit, so I guess it must the pressure? Not sure. Breakfast was very good, and again sufficient, quite a lot of cold meat choices, cheese, boiled eggs, vegetables, jams, honey, spreadable cheese, bread and sweet bread, and breadrolls, toast, cereals, fruits; hot food selection was baked beans, hot dogs and steamed veg. Coffee is dispensed from a coffee machine, it was quite foamy but still nice & tasty. Milk, tea and 2 different juices were available too. There is a fabby pool (incl whirlpool) in the hotel too! I was hoping it would be free to visit but actually you do have to book your session via reception as an extra (approx. £10/hour/person) but what was great was that we had the pool to ourselves! & you get a towel too. Staff were all very helpful and friendly. I would definitely recommend this place, and I will also be back in future.