Shanaya Resort Malang

We had a really enjoyable stay at Shanaya Resort Malang and would definitely consider staying here again if we return to Malang. The resort is clean, peaceful, and well maintained, making it a very comfortable place for a short getaway. The price is also affordable compared to many other resorts, which makes it great value for money. We love the scenery and vibe too. The staff were very friendly and welcoming throughout our stay, and breakfast each morning was tasty with a good variety. It’s clear that the team puts in effort to make guests feel comfortable. There were a couple of things that could be improved. At one point, staff entered our room without permission to take back their iron, which we found a little intrusive. Also, on our checkout day, the shuttle service was very late. However, what impressed us was the way the management handled it. The manager personally came out to apologise and even surprised us with a cake. That thoughtful gesture really showed their sincerity and commitment to good hospitality. Given that it was just after a long weekend holiday, we could understand the delay. Overall, Shanaya Resort Malang is a lovely, affordable, and comfortable place to stay with genuine staff and good service recovery. Highly recommended for families!

Great hotel great location in the nature great place to relax this sold also the baby rabbits Sheep the little horse and this one’s was so cute the food was great! Also the shuttle that was driving people in today rooms made it so easy for the customers It would be great if the horse Ruby get a partner also if you guys could consider a little fridge shower cap and extra towels for the head. I definitely recommend to stay here if you want to have a break from the busy city and get in touch with the nature 

First time stay in this hotel, very recommended. A little note only in breakfast, but overall is very good. Come back next time.

The villa is spacious and provides all the necessary amenities required. However, one of the towels provided is very dirty, and luckily, my friend has brought her a change of towel as we need to shower quickly and go out soon. The bedsheet has some stains as well, which makes it unpleasant. However, I would like to comment on the lobby service as well as the restaurant we dine in. The staff are very courteous and helpful. When asked for a change of towels and ironing board, they respond and deliver efficiently. There is a buggy service to send you from the lobby to your villa if you dont wish to walk as the place is huge.

Indah

beautiful and lovely views, quiet, comfortable and spacious, complete with facilities for children and activities for adults