Guest User
April 22, 2025
After reading some of the reviews I was very nervous and sometimes the weather can really make or break a holiday, But wow! Don’t read the poor reviews if you’re thinking of booking this family friendly hotel! Let’s start with us arriving. We arrived late so wasn’t able to make the dinner cut off but was greeted with a sandwich each and gave our room keys swiftly with an instruction list for safe ect Once we got to our room up by the water park, did have a hiccup to start. There was three of us and the beds were only made up for two, we also noticed our handle was broken on the window of a ground floor room so this needed fixing asap. Quick trip to reception to note these things, within 10 minutes housekeeping arrived to supply with additional sheets for the spare bed. Window was fixed after we ate breakfast so no quibble there. Food was amazing, I know all inclusive can be repetitive and a few things were repeated but not as often as you’d think. Kids food was but as our lad is concerned he was happy to eat the normal buffet too. Staff- the staff made this place! Honestly please give our thanks to all the staff at the bar, restaurant, reception and entertainment team. We were always greeted as if we were in a posh restaurant everytime we ate. There is a young man and an older man who work in the restaurant and they really looked after us! Drinks are nice. Lots of variety and not to strong either! Entertainment- Brilliant, from the water polo in the day time to bingo at night! They have a schedule at reception to let you know what’s on every day and night. They also have a kids club available our son was a little bit to old but we saw the club regularly around the pool even dressed as pirates! Pool and water park - kept clean and also see the water being checked a few times whilst we were there. Waterslides were good. One was out of order at the moment but the other four were all fun anyway! All in all I’d recommend this hotel to anyone. Thank you all for a wonderful week! We wish you all the best for the future, and hope this review gets you some bookings as you all deserve it!