Guest User
June 24, 2025
It is truly perplexing how this hotel is rated as a 5-star establishment. Based on our recent stay, it falls far short of luxury and, at best, should be considered a 3-star hotel. While the bedrooms and bathrooms were indeed very clean, the overall quality of the furniture and bathroom fittings was severely lacking. We consistently felt like we were staying at a basic Premier Inn, which is certainly not the expectation for a supposedly high-end hotel. Furthermore, our arrival was met with an underwhelming lack of hospitality – there was no greeting whatsoever, which set a rather cold tone for the beginning of our stay. This in itself is a basic expectation, regardless of star rating, and was noticeably absent. The breakfast offering also contributed to our disappointment. The quality of the food was basic and not at all what one would expect from a 5-star establishment. Adding to this, the attire of some other guests was inappropriate, with some young men roaming around shirtless, which we found really distasteful and not conducive to a 5 star resort it claims it is. Upon entering the lobby, it felt more like walking into an office building rather than a "5-star hotel." The building and decor in the lobby appear to be stuck in the late 1980s, although we could see an effort had been made to update the outdoor furniture. Even the hotel gym, despite having high-end equipment, had an awful smell that made it unusable. We had intended to use the facilities but simply could not stand the odor. Overall, the experience was profoundly confusing given the advertised rating, and we left feeling quite disappointed by the disparity between.