Casena Mongerrati

Absolutely the WORST service/greeting I’ve ever experienced at a hotel. Upon arrival we were left standing in the blazing midday sun for 15 minutes trying to find a staff member. Eventually we attracted attention of a woman in the restuarant who came over and abruptly told us we couldn’t check in until 2:30. She didn’t speak a word of English and said there was nobody there who did. For a hotel that advertises itself as welcoming to English guests I find this very poor. She informed us there was no wifi and as there was no phone reception either we were completely cut off from the outside world. After being left for over an hour waiting around it was clear there were more issues - overflowing ashtrays and empty wine bottles/glasses littering the tables from the night before. Children running round screaming treating it as their playground - not the tranquil relaxing break we expected! Eventually when the lady came back we couldn’t believe it that the room was actually ready all along, she just couldn’t be bothered to check us in when we arrived - clearly not busy as she was sat on her phone in the bar (but too busy to clear up any of the mess it seemed!) After being told they had no idea when the wifi would be back up we decided and so rudely treated we decided to leave immediately - I could not imagine staying in that place and being treated that way for 2 nights! This is not the way to treat and welcome paying guests!

We had a wonderful 4 night stay at Casena Mongerrati. The hotel is situated high in the hills with breathtaking views of mountains and countryside. The room we stayed in was large and spacious, with air-con, a mini fridge, large wardrobes, comfortable bed and a waterfall shower. Rosa and her team are very welcoming, and went above and beyond to make sure our stay was most enjoyable. We enjoyed returning to the peaceful, quiet poolside in the afternoons after spending our mornings visiting the bustling towns and beaches of Cefalu and Palermo. Fantastic food in the hotel’s restaurant each night - the local meat and cheese board is delicious! We recommend a vehicle as the nearest village is a 10 min drive away, walking is not suitable. Cefalu was a 40 min drive away, and had lots to do, and beautiful beaches. Thank you for a delightful stay, and we hope to visit again one day.

We were here last week for dinner and had a fantastic experience. This place is situated in the middle of the forest, perfect for people who are looking for peace and relax. The food was fantastic, we had the carpaccio of mushrooms and the delicious caponata, followed by pasta with pistacchio and tomatoes and the veal with potatoes. All of it was very tasty. The desserts therefore could be improved a little, but that's complaining on a high level. There is also a beautiful and large pool, the whole outside area is very well kept and beautifully done with flowers and trees to create a nice atmosphere. To top it, there's a pool table which you can use for free. We will be back here soon again for a chilled day at the pool and another lovely dinner.