Punta Falcone Resort

First time visit to Sardinia. Travelled in a group of 4 families , my family is to kids (3 and 5) and my girlfriend . We were warmly welcomed at the resort and had an amazing time with the resort as our secure base . The personel was very hospitable and arranged early breakfast and prolonged the pool closing hours for us a bit, as they saw our kids were having such a great time . Nothing seemed forced and they were flexible within reason with our needs All the personnel were nice and helpful but particularly a man named Christopher from the Philippines were great with the kids and made especially them feel at home The rooms were great and air conditioned . This was essential after days in 35-40 degrees C (July) Small areas of improvement could be - There was a fine of 200 euros per family that arrived late. Our flight and rental cars happened smoothly but we landed late (around 19:00) and got our rental car right away and drove to the resort . Had there been any delay we’d have breached their rule of being there before 22.00 and had gotten a fine . I’d love to have known clearly about this in advanced (ie stated in the booking , so we could have chooses an earlier flight). We were to my knowledge only informed about this fine at arrival 21:59. - Instructions for sorting waste were unclear but it worked out anyway (6-7 different things you need to sort but you only get one bin) - breakfast, although generous in Italien standards and with refills , there’s no meat and very little protein or complex carbs (ie porridge etc). Mostly croissants, yoghurt and pancakes with jam. I bought nuts for the yoghurt and ham and cheese for the sandwiches in a local store and brought it , and so did many others So in short: small things to correct , but they weight it up in hospitality and flexibility and with a great pool and rooms. I would choose this place again for similar travels or just for adults

Punta Falcone is a delicious oyster already but the pearl of it is Arborea Resort, a private "resort inside a resort". We have decided to upgrade on the spot once we learned of Arborea's distinctive offerings: privacy, space, homey luxury, and endless, quality food and drinks available to you day and night via access to a fully stacked private kitchen. Staff was very kind and helpful, they learned your names instantly as we did with theirs. But the Queen of Arborea who deserves endless praise is Donna Cinzia, the owner, who took care of every single odd need of ours during our long-ish stay, mobilizing her local network to help us with anything that came up, and even personally made our capuccinos in the morning. The essence of Arborea is combining luxury with a very personal touch and loving kindness - and it works! We had a very nicely decorated 3-room apartment with a large, romantic patio and a sizable, modern, private jacuzzi planted on top of the highest cliff, with unforgettable, full sea views of the Strait of Bonifacio, and with Corsica being in plain sight every single day. No complaints whatsoever and we will be surely back for what turned out to be a romantic experience of a lifetime. Mille Grazie, Donna Cinzia and team!

The worst customer service I have ever deal with. I booked hotel for me my Mom and my 7 month daughter. After the reservation I saw that the hotel Is 4 hours drive from the AirPort so I contacted hotel explained everything and asked if I can cancell it for free because I will not managage such a long trip with such a small kid. They said No!!Only to get the money. So I Lost over 500 euro!!! I spoke with booking. com the were really dissapoibted with such decision. Since its high season they will rent it for sure!!Huge zero for me. How can You treat families like that?????

Please avoid if you want genuine quality and a lovely Sardinian experience. 2 stars (rather than 1) only because of the great scenery and green costal location. The resort is run by an autocrat of a lady who is sadly still in the 1970's; staff are 'trained' in her way, which is direct, defensive and without empathy and nuance. She pretends she doesnt speak a word of English so all questions go to the young ladies at reception. When any question is asked at here, the staff are rude, un-empathic and demeaning - even for simple requests like 'what time is breakfast served?'. Giggling and muttering in Italian became the common response! With two young boys, we were disappointed to find on the first evening to find that 'dinner options' at the restaurant on site was a small palm sized frozen pizza or microwave pasta. This continued, with breakfast served on plastic plates, with plastic cutlery; all blowing away of course in this blustery location - all pre-made options, and thrown on the table. Our room with 'garden' was a thin ***** of grass outside the patio, unsuitable for the young boys. The rooms were dated, and not the standard expected for the promised 'luxury'. But the saddest thing about our dream holiday was the interrupted sleep we experienced each evening, whereby a loud 'screeching' noise (almost blood curdling!) was heard for 10-15 mins each evening at roughly the same time - 3am. When we asked about this on the second day, we were told 'we'll investigate'. It was day 4 before the poor handyman came along, and the feedback later was 'oh thats just our pipework, it is old'. No apology, no further discussion. We came back tired and fatigued, unsure whether we'd visit the island again. Don't book!