Mirador Los Volcanes Lodge & Boutique

"The hotel is very comfortable and comfortable and is very comfortable and comfortable. From the pandemic we go and we will continue to go. Thank you very much Christian and Graciela."

Apart Enjoy Pucón

Rakau Lodge

"Beautiful hotel with a bespoke experience created by wonderful staff. The hotel is located by a river. Although you can't see the river from the hotel it's only a couple of minutes walk from it and the grounds are located amongst what feels like natural vegetation. The living room and bar area are architecturally beautiful and you feel like you are in your own home. The breakfast was of a high quality and generous. The usual fruit, bread and pastries but with a choice of cooked eggs. They also had some lovely loose leaf and alternative teas like hibiscus flowers. We stayed in a standard room. We could hear a bit of noise from reception but nothing that kept us awake. The bathroom was very spacious and they provide good quality shampoo, conditioner, shower gel and lotion which a lot of hotels don't. The reception staff including breakfast staff were efficient while still being friendly. Special mention to Valentina and Louis. Owner Juan Carlos also went out of his way to help me try and reclaim the iva when our payment had gone in on CLP and not USD. Things that would make this five star: Invest in a spare kettle so you can loan it out to non coffee drinking guests. The staff are very happy to generously provide milk and hot water whenever you want but it would cause less friction for guests to have the ability to make this for themselves. Also a small fridge you can loan out to the room as and when guests needed would be useful. "

Das Dorf Hotel

"This hotel has lovely well kept grounds with a wonderful view of the lake in front and the volcano from the back. There is about a 20-25 minute walk to a waterfall in the grounds. We had a top floor level suite which meant we didn't suffer from any of the noise coming from wooden floors above like some other guests had. It had a great view on to the lake the only downside was the small balcony on the side with a disappointing view over the roof. The room had a kettle and even twinings tea bags and a small fridge which was useful. The barman Hugh was very generous with giving me milk for my tea. The staff were very approachable and friendly and it meant we enjoyed our stay even more. Ignacio, Hugh, Saatchi and Andres made the stay special. Points to work on; The bathroom was spacious and but the shower was badly designed, it was impossible to shower without water drowning the floor. There are limited places to sit in the grounds only a few seats on the terrace and sometimes smokers sit on that. Perhaps in High season there are more areas. Or perhaps people just spend time on their balconies. The breakfast was not up to scratch for a hotel of this class. It was the most disappointing part of the stay. The jam was poor quality and the amount of fruit served was a tablespoon. We weren't allowed to ask for more fruit which was very surprising but this was soon rectified by speaking to the receptionist. However, even then on the second day we got more fruit but on the 3rd only I received some more. The scrambled eggs on one day were inedible being very salty and runny. There was also no choice of egg. The breakfast didn't lack in quantity but did in quality. Birds fly into the large windows concussing themselves so it would be good for the hotel to put perhaps some stickers or something in the windows to reduce this although I understand they may not want to for aesthetics. "