Portomar Apartments

Kitchenette is leaking for 2nd time, floor wet on the morning. On arrival the toilet was loose. We wanted to change room but no. This place is way too expensive for this treatment. The receptionist is rude and they have no service-instinct. Tried to cancel the reservation but the hotel manager is hiding and gave us responce in email. This place have no pride! The view and the pool area is nice, but the room was bad smelling and gross so these days has been a bad experience overall. Feel gaslighted, they act like the problems with the room is not a problem , they make us the problem. Hospitality at its best? Theyre motto is a big scam. And: - The air condition is placed on the balcony creating a lot of noise making it not nice to sit outside - We were not able to lock the balcony doors because the lock was broken -The tiles on the bathroom where broken so we are unsure if the doors who still hang -I had to take a shower in the spa because the bathroom got so wet every time we took a shower water all over the place - The toilet was still wiggly after the technician tried to fix it I don’t know how it is to work in a place like this, but the vibe was not good.

One of the best of several hotels in Mallorca. Quiet location, clean rooms, great view of the sea. The hotel's restaurant is ok and the staff is very friendly. Only the beds are really hard and it is bad to sleep and the air conditioning was only in the living room. Painfully hot in the bedroom.

We are a family group consisting of two young couples with one toddler and one 4 month old baby and the kid's grandma. We stayed in the three bedroom apartment which was exactly what we were looking for. It was beautifully presented and has the best views in the whole apart hotel looking over the cove with a massive private balcony. The apartment has a very big footprint too giving us plenty of space to spread out. The kitchen is super useful for doing bottles as it has a microwave and kettle, as well as a washing machine and dryer which we weren't expecting but we're super useful to have. The kitchen could do with more utensils and trays but you could cook basic meals there. There is also a dishwasher. The configuration of the three bed is two bedrooms with ensuites and an additional room with double bed. We didn't mind sharing a bathroom but it did make it a bit awkward throughout the night. The aparthotel in general is lovely and the decor and vibe made our stay very pleasant. The food and breakfast has been of a really high standard and fantastic value for money (including all areas of the hotel with the restaurant out the back and the pool bar). It was very easy to get a sunbed in May and again, they were very comfortable and of a high standard. The pool isnt heated so we couldn't really use it when the weather was poor as it was just too cold, but on the days we had good weather it was pleasant enough. The hotel on a whole is very family friendly without having animation etc. There are a few tourist type shops around that sell basics but we did need to go to the Eroski a few times to stock up. The beach (Cala Marcal) was about a 5/10 min walk away and there is pram accessibility and toilets. The beach has a fantastic cafe/bar with covered seating area. The sand is gorgeous white and the sea incredibly turquoise blue, with lifeguards keeping an eye on things. A stroll to the restaurants in Portocolom was about 10/15 mins and not particularly difficult. The only downside to this hotel is the area. Whilst the location is fantastic (slap bang in the middle of both portocolom and cala Marcal beach), the street scene and general vibe in the area is very grubby (lots of dog poo etc). The owner of Portomar should transform the whole resort locality because his hotel sits like a rose amongst a bed of thorns at the moment! Can't believe we found this gem really and we have had such a good time staying here that we may just return!

Perfect location at the seafront. Super nice staff who is always smiling and asking if there is anything they can do for you. Gym is ok. Sunbeds are comfortable. Rooms are nice and clean. Breakfast is very good at an okay price.

Rooms not as advertised and no way to cancel or speak to owner. Room advertised as sea view. Judge for yourself. Tried to at least have a discussion about options and to change the advertisement for the future but no luck as no contact number was provided for owner. Otherwise hotels look good.

We stayed 3 nights here in an apt. with seaview. The view is great! We paid 241 euros per night. We were met by a welcoming letter with wrong name. Curtains were broken, beds were very hard . Screaming kids at breakfast and by pool in the afternoon and evening, so if you are looking for a quiet holiday this is NOT the place. We had breakfast and lunch - both were ok but nothing special . Staff is very helpful and friendly We have stayed at other hotels in mallorca where we paid less but with a much higher standard.