Bahia Principe Sunlight San Felipe

This hotel deserves for tree star MAX. Old fashioned building with cracks on floors and walls. Loose and broken tiles are normal there. I got cut on my toe on swimming pool!! I went to reception for help blooding everywhere and nobody helped me! Receptionist just passed me first aid kit saying I can use whatever I need. No interest at all. I had to look after myself without glasses. Toe was blooding so strong that I wasn't able to put any plaster on. So prepare your self that if something will happen wrong you won't get any help... Bathroom is a joke. Tube has no white paint on it and comes black what looks filthy. Loose tiles. Toilet that is not screwed to the floor and moving with you. Carpets on hallways dirty like never cleaned. All sofas in room or in front of the elevators dirty to black stains in some places. I was afraid to take a sit on sofa in our room - see pictures. Even floor in elevators were cracked! Beds? Forget about one king size or double bed. You will get two single beds joined together and sliding away with gap between them. Nightmare. This hotel is max 3 star hotel and DO NOT EXPECT 4 star standards. It looks like waiting for full renovation. The worst hotel I have ever been on Canary Island ever! Late life in hotel? Everynight bingo or terrible covers signing by low budget "artists". For 9 nights they made only two nice shows - traditional dancing show and circus. Stuff was 50/50. Some very nice and some ***holes. Food was good and I'm not able to say anything bad about it. Would I recommend this hotel? No at all. Ahh yeah. Prepare yourself for never ending queuing to elevators. Everyday we were going downstairs from 9 floor to avoid it. 5min waiting for elevator to see its full :O Similar fashion you will be queuing for dinner everyday.

I have given this hotel three stars and that’s being generous, I am a keen traveller and this hotel is very poor in customer service, the food was not great at all compared to many I have been to I would rate the food a two star, it’s in a good location close to bars and restaurants and I had a sea view. The cleaner was lovely but the restaurant team had very poor customer service. The beds are comfy but not the pillows, luckily I had bought one of my own. I would not recommend this hotel to others mainly due to its poor food and service.

The Bahia Principe Sunlight San Felipe was clean and tidy both outside and indoors. Hotel staff were always hard working, friendly and keen to help/serve in any way possible. The food and beverages with our all-inclusive package, were excellent. Overall a happy holiday experience.

We stayed in a junior suite (three of us me and my teenage girls). The sofa bed wasn’t the most comfortable but was huge (they commandeered the big bed). We had a huge balcony with a sea view. We were on the first/mezzanine floor, I think I’d ask for a higher floor for even better views and to be away from the noise from the bar another time but not ever needing to use the lifts was a bonus for my lift phobic daughter. The room was so clean. The whole hotel is clean tidy and well maintained. We have had a lovely relaxing week here The Bahia Principe San Felipe is a lovely hotel, very comfortable , great staff. Excellent breakfasts, the pancakes are amazing. Lunch/dinner were very good for an all inclusive international hotel (though desserts universally entirely missable this is my only gripe about food, why oh why was it jelly every night. And there was a lot of tinned fruit and very little fresh fruit ) The communal area around the pools is lovely. Fantastic service from reception and all other staff. Special mention to the two young people organising all the activities. The Pilates class was especially enjoyable as was the evening deep stretch. (If only the times for the classes were better advertised) The gym is small but well equipped I used it once this week. We have loved pottering into Puerto de la Cruz to shop, soak up atmosphere and eat ice cream. It’s so close and so easy. We went to Loro Parque and to the Botanical Gardens but have generally chilled and done very little.

We had a good first week in a friendly well located hotel. Unfortunately both my wife and I suffered sickness and diarrhoea in our second week. We were both very poorly a couple of days apart. My suspicion is that it was Norovirus due to poor hygiene in the communal areas- multiple people touching surfaces and serving spoons in the restaurant and water jugs/ coffee pots that were not cleaned between refilling. Bottled water should be provided n the restaurants and rooms everyday. It’s a great shame as many aspects of the hotel were good. The food was varied and of a good standard but it is difficult to recommend this hotel to others after our experience. Since returning a number of reviews from other guests staying around the same time had a similar bout of illness which suggests an underlying problem

The hotel was very clean. You couldn't fault the housekeepers at all the rooms, and public areas were very clean. We were a group of 7, and while staying and eating there, 4 of us became very ill with sickness and diarrhoea I spent 2 days in my room and felt I got very little help from the hotel even though I had told them I was being sick very badly they did bring water and towels once but didn't check in on me. The food was okay, but after being Ill I was too scared to eat, so I definitely didn't get what I paid for. Speaking to another family and a couple staying at the hotel, they had suffered too. So this definitely is a hotel issue. There is nothing for children to do here. The children's club was closed, and nothing was allowed in the pools for children to play with. The hotel is in a good location, but transfer time took way too long. Sorry, but I would not return to this hotel. But on a positive they do make you feel very special if its your birthday.

I got food poisoning while staying there, and then they kicked me out while I was puking and had diarrhea. They said that they were fully booked and offered no help in getting me to the hospital, where I was for 2 days! After that, they insulted my wife because our rental car was parked in their parking space while I was in the hospital. She was there to arrange for the car to be picked up, but the hotel mismanagement was not trying to help but trying to get more money out of my wife! I've been in war zones but have never been kicked out of anything while being sick. But if that's what you define as service, I hope you start up a shop in North Korea where you can make not 4 stars but 5 skulls.

My wife booked this hotel according to the reviews she d read and I have to say it was a brilliant idea. Even if the weather was bad as there was a storm announced from Friday, we loved seeing the ocean from our room. Staff was friendly even if their level of english was not great sometimes. Good location too, walking distance to absolutely everything.

The only good thing about this hotel is the location. The hotel is a large tower block with unfriendly, uninterested staff. The food is is the worst I've ever had in a hotel. There is no way that this is a 4-star establishment. We will never stay here again.