La Cautiva Iguazú Hotel

Update: On March 7, 2024, Cheapoair sent us an email stating we would receive a $12.32 refund. Absolutely nowhere in the email did it state that they inspected the property for the safety considerations we pointed out to them. Cheapoair has no consideration for the safety of their clients. Beware if you are considering them! Cheapoair sold us a package that included RT flights from Buenos Aires to Iguazu Falls with the hotel included. The flights were fine. The hotel, La Cautiva Iguazú Hotel, was listed as a 3 star hotel. It was NOT! In our opinion, this is an unsafe place to stay in that the property is badly in need of fixing hazards. We contacted Cheapoair with our concerns, advising them that this place should not be listed until fixes are made. That was almost a month ago and we continue to get once or twice weekly emails asking us to give them more time. We don't want travelers to have the same horrible experience and Cheapoair is delaying action. Our observations included: broken light fixtures, numerous electrical wiring issues, peeling paint, dirt and mold throughout, cracked uneven pavement, musty smelling rooms, broken chairs in pool area, green mold floating and on walls and floor of pool, difficult to lock room. Additionally, the hotel is listed as speaking English. Only one desk clerk spoke English and she was not there most of the time. Date of experience: February 01, 2024

Cheapoair sold us a package that included RT flights from Buenos Aires to Iguazu Falls with the hotel included. The flights were fine. The hotel, La Cautiva Iguazú Hotel, was listed as a 3 star hotel. It was NOT! In our opinion, this is an unsafe place to stay in that the property is badly in need of fixing hazards. We contacted Cheapoair with our concerns, advising them that this place should not be listed until fixes are made. That was almost a month ago and we continue to get once or twice weekly emails asking us to give them more time. We don't want travelers to have the same horrible experience and Cheapoair is delaying action. Our observations : Dirty, cracked walkways. Paving needs replaced. Mold, cracks, and dirt on walls in the room. Peeling paint. Broken light fixtures in the hall and exposed wires in our room. Old fashioned keys which are hard to use in doors. Rooms smell musty. Green mold floating in pool and on the walls and floor of the pool. Broken pool chairs. Advertised English- only one female clerk spoke limited English. Asked to have our room cleaned and fresh towels. Given 2 fresh bath towels and floor mat. Hand towels were not replaced. Turned off the AC. Came back to a hot room. Told us if we dropped towels on the ground and they got dirty, we would be charged. The thin towels must be at least 10 years old. Electrical fixtures in room flicker and one has knob that does not work. No tissues in room. 2 tiny hand soaps and 2 tiny shampoo packets. No ice available. Animals and large birds throughout the grounds are kept fenced. Mattresses are soft and squishy.

The pictures were a bit misleading; our room was not as nice as we thought it would be, and the pool was very dirty (green and you couldn't see the bottom; I'm amazed people were swimming in it). If from out of country, don't keep a tab; pay with pesos as you go from the cambio in town or you will get a HORRIBLE exchange rate which definitely left a bad taste in our mouth as we checked out. It is kind of in the middle of nowhere and Taxis needed help getting there; not walking distance to much though there was a store and panaderia within 1km. The grounds were very natural which was nice; there are birds like geese and ducks and chickens in "enclosures" (pretty open). Sounds of nature instead of cars and horns. They have an onsite restaurant which had good pizza; breakfast wasn't bad though standard fare.

The property is gorgeous, large, and fun to explore. A lot of character and many animals. The pool is great. There’s a lot of potential but the rooms are in desperate need of an update. Old rundown furniture, linens, and the breakfast was all breads and a few fruit. You get what you pay for here. We arrived at night and didn’t sleep to great the first night, but the room grew on us as we got used to being there in the day time.

Overall the place was dark and uncomfortable, with crappy towels, non-fitted sheets that came lose during the night, no shampoo or blow drier provided, etc. Moreover, the hotel was located far from everything on a road full of potholes and mud. The buffet breakfast left much to be desired and there was hardly anything left after 1h of the breakfast start.

The property was nice and the staff were super helpful. They secured us a driver for the next day so we could take a trip into Brazil.

It is a disgusting hotel. I hate leaving bad reviews, but this place deserves one. The people at the front desk were rude both at the night check in and when we checked out. It was like they went out of their way to make you uncomfortable. The duplex we stayed in was disgusting. There were huge rips in the sheets that exposed the mattress, which you had to touch to sleep on. We slept in our cloths, because part of the bed was just bare mattress. The beds were old and gross. It was soft and lumpy from so many people sleeping in them. The unit smelled like urine, as did the bed. There were the flies you see in bathrooms that have not been cleaned properly, covering the bathroom. The flooring throughout the room was coming up. Stains on the blankets , sheets, couch, and curtains. Too many cockroaches to count. Just an absolute dirty and nasty room. In the 5 months I have been traveling in South America , it was early the worst place I stayed. At $65, it was also one of the most expensive places too. Spend your money at another hotel in town. We found other places that were great in town. This place was offensively bad...

Nice and quiet place to stay

Everything about it, was TERRIBLE The rooms were musty and mouldy, dangerous to one’s health. I sent pictures to Expedía, Customer Service. The rooms are in total disrepair. No handle on shower sliding door to close when showering, just in the inside, this made it impossible to shower properly as water spilled outside the shower, we had to dry the bathroom floor after shower. Also, I don’t understand why, if I paid for the booking, they had to charge our friend taxes. He paid about $29 US approx. They said it was because he was Argentinean. Other hotels in Argentina didn’t charge that tax to our friend, since the bookings are in our name as Canadians. Our friend asked for an official receipt but they did not provide it. He wanted to go to the Argentinean Tax Agency to dispute the charge but without an official receipt is not possible. I don’t know how they get to be rated a “3 Star Hotel”. It’s not even a 1 star. I canceled my stay with *******. I am expecting to receive a confirmation for a refund of at least 2 days out of the 3 we were supposed to stay. Anyway, I don’t think ******* should be advertising this business whatsoever, at least until they get their house in order.