Iberostar Paraiso Maya
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Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Solidaridad
Iberostar Paraiso Maya
Health Protected
Carretera Chetumal-Puerto Juarez KM 309 Playa Paraiso, Solidaridad, Quintana Roo 77710, Mexico
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When you stay at Iberostar Selection Paraíso Maya Suites - All Inclusive in Playa del Carmen, you'll be on the beach, just steps from Maroma Beach and 12 minutes by foot from Playa Paraiso Golf Course. This luxury property is 9.8 mi (15.7 km) from Puerto Morelos Reef and 10.9 mi (17.5 km) from Ojo de Agua Beach.Show More
We Price Match
4.3/5Very Good·Cleanliness: 4.3
All 100 Reviews
Amenities
Golf CourseOutdoor Swimming PoolBeach VolleyballSaunaSpaMassage RoomFitness RoomPublic ParkingFreeBarNightclub
All Amenities
Surroundings
Airport: Cancún International Airport
(37.2 km)
Landmarks: Mayan Water Complex
(980m)
Landmarks: Iberostar Golf Club Playa Paraiso
(1.1 km)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
Junior Suite Junior Suite Tropical View
1 King bed
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
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Junior Suite near Pool
1 King bed and 2 Double bed
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Check Availability
Junior Suite near Beach
1 King bed
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Check Availability
1
Room Last Room Available
1 King bed
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Check Availability
3
Junior Suite Junior Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Check Availability
2
Family Junior Two-Bedroom Suite
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Check Availability
Junior Suite Accessible
1 King bed and 2 Double bed
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Check Availability
Junior Suite Star Family
1 King bed and 2 Double bed
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Check Availability
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Guest Reviews(100)
4.3/5
Very Good
Verified Reviews- Cleanliness4.3
- Amenities4.3
- Location4.3
- Service4.3
babak
December 12, 2023
Great resort and facilities! The restaurants were all great too. There are lots of walking since the resort is huge so be prepared with good walking shoes or you have to wait for them to pick you up at certain stations and drop you off.
Gustavo
November 28, 2023
Terrible stay. Activities and Entertainment are nonexistent. Absolutely the most boring resort we have ever stayed in. The staff is hit or miss, some very friendly others completely and utterly rude. Food is not readily available. It’s absurd that a reservation needs to be made if eating at any restaurant in the hotel. Only the buffet and the cafe serves without reservations. It's also completely ridiculous that we didn’t get to eat a the restaurants that we wanted because they didn’t have space available. We attempted to make reservations since the moment we got there and they weren’t able to accommodate us our entire stay. Technically our “all inclusive” only included a buffet, cafe, and a nasty snack bar by the beach. If anyone insists on staying at this terrible hotel, do yourself a favor and get the Mar option, don’t waste your money like we did on the Maya option. This hotel has so much potential, it in deed is a very nice hotel. However it doesn’t matter if we can’t eat when and where we want. It’s also not worth it because the staff is untrained and has no idea what’s going on anywhere. They all give conflicting information about what he hotel. I do NOT recommend this place. It’s not worth it. Find somewhere else to stay and spend your hard earned money.
Yekaterina
November 9, 2023
Check in was terrible. Too long. Stayed in this hotel three times. I had VIP benefits that was never offered to me. On top of it the guy at the concierge desk (main Maya lobby) Miguel was horrible. I went to book the restaurants and he told me “It’s not my job to do it. My job is sell you timeshare” Also, he said he can’t book more than two days ahead…it was lies. I came for a week before and had no issues booking restaurants for each of the day of my stay. This was total Welcome disappointment.
Now, let’s talk good…The concierge in my building Andrea was AMAZING! So nice and helpful!! Thank you Andrea!!!
HALLOWEEN BUFFET was phenomenal!!! I mean WOW! What a hard and amazing work stuff and cooks did. I never seen more beautiful and delicious buffet and I’m very well traveled to five stars resorts. Everyone was taking pictures and videos of it.
Property grounds was great as always. Tropical paradise with tons of animals and gardens. Still one of my favorite resorts in Playa together with their Grand hotel.
Dallas
October 24, 2023
Beautiful property with some great features, but plenty of opportunities to improve the experience.
Rooms were great, staff were very helpful most of the time, evening dining options are very good.
Pool area and entertainment for kids and adults is very good. Adult drink selection was good.
Not so good: Complex is huge, perhaps a little too big,.10 minutes walk from reception to beach. Transportation around the complex was limited at times, found ourselves waiting 10 minutes for a golf cart to transport us, sometimes not available at all, even had transportation refused once or twice " not going that way" which is OK, but at least call in for a ride to come.
Breakfast choice, evening meals and room service are good, but day time snacking is pretty much limited to the burger bar on the beach or pizza from one of the restaurants.
You can't order snacks from the wait staff or take out from the restaurants when you are relaxing at the pool, not even chips and french fries. Beach bar ran out of french fries and icecream frequently. Wait service at the beach ranged from missing, to good, depending on the day.
One single towel station for the entire complex, with book out and book in required.
Attempts to push a timeshare on you, to be expected in a global hotelier, and not overly pushy.
Overall it was good, but there are much better options available around the same price point in Playa or Cancun.
We most likely would not return and would not rate in our top 5 resorts.
Jonah X
October 17, 2023
We had a great time and the staff and restaurants were fantastic. The pools needs to be tended too throughout yeh day. By mid day they were extremely dirty, bugs, fruit from drinks, and gross stuff floating in them.
The room was spacious, up to date and clean, the beach was beautiful and the grounds of the resort were lackluster.
Valdemar
October 15, 2023
we arrived and it took more than an hour and a half to complete the check in, they didn’t bring anything to drink or welcome us. Took us to our upgraded room, the only upgrade is that is a bit closer to the beach, the room AC worked terrible and the rooms were humid and sticky all through the stay.
For dinners: there are places that are good like the French and some ok like Italian and Greek. The fine dining was terrible terrible. The lobster was raw.
Lunch: well so let’s say that service is terrible generally and that includes how inconvenient it is to eat. If you are planning to relax all day at the beach and not move, then be prepared to eat some cold burgers or chicken wraps. They serve French fries, but those are limited to the first 10 people that arrive to order them. Once they are gone, they don’t refill them. If you want to go eat somewhere else, first you need to get dressed and dry and get ready to walk for at least 45 min to go and return to the beach.
The transportation is terrible. The hotel excuses themselves saying that’s a subcontracted service, however I could not care less. I payed the hotel to provide an awesome experience, so if something doesn’t work they need to fix it. So for example: if you are in the mall and want to go to your room, you will need to wait 10 min to get your first cart that will take you to the lobby of your hotel and from there another 10-20 min for a cart to take you to your room.
Cesar Roberto
October 23, 2023
Installations in mint conditions. A service everywhere, anytime. Very nice experience.
Rebekah
September 16, 2023
Great hotel. I did not know it was so big, long walks but they have golf cart services which were fun that take you from lobby to your room. Beach was amazing. They had refillable glass bottles instead of water bottles in the room. I’m a picky eater so I did not like much of the food compared to other resorts. But I managed to survive lol.
Riva Manasheivna
August 21, 2023
My friend & I, had a great time at this resort! Staff were friendly and helpful! The zumba & yoga instructors (Laura & Beatrice) were amazing! A lot of activities such as yoga, zumba, aquafit...were offered at this resort! The evening theater performances were great too---overall would recommend this place!!!
Property Policies
Check-in and Check-out Times
Check-in: 15:00–24:00
Check-out: 10:00–12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Children between 0 and 2 years old can stay for free if no extra bed is needed.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleBuffet
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Health Protected
Quite Clean
- 4.3/5
Cleaning & disinfecting
- Rooms are disinfected between stays
Property Description
- Opened: 2019
- Number of Rooms: 2964
When you stay at Iberostar Selection Paraíso Maya Suites - All Inclusive in Playa del Carmen, you'll be on the beach, just steps from Maroma Beach and 12 minutes by foot from Playa Paraiso Golf Course. This luxury property is 9.8 mi (15.7 km) from Puerto Morelos Reef and 10.9 mi (17.5 km) from Ojo de Agua Beach.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 8 outdoor swimming pools or 2 spa tubs. Additional amenities at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at La Pagoda, one of the property's 20 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 8 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this property consist of conference space and a meeting room. Free valet parking is available onsite.
Make yourself at home in one of the 434 air-conditioned rooms featuring free minibar items. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature jetted bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 8 outdoor swimming pools or 2 spa tubs. Additional amenities at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at La Pagoda, one of the property's 20 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 8 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this property consist of conference space and a meeting room. Free valet parking is available onsite.
Make yourself at home in one of the 434 air-conditioned rooms featuring free minibar items. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature jetted bathtubs and rainfall showerheads.
Services & Amenities
Most popular business facilities
Golf Course
Outdoor Swimming Pool
Beach Volleyball
Sauna
SpaAdditional charge
Massage Room
Fitness Room
Public ParkingFree
Bar
Nightclub
Tennis Court
Billiards Room
Restaurant
Meeting Room
Multi-Function Room
Children's Pool
Water ParkFree
Kids' Club
24-Hour Front Desk
Wi-Fi in Public AreasFree
Outdoor Swimming Pool
Spa
Fitness Room
Bar
Billiards Room
Restaurant
Meeting Room
Water Park
Kids' Club
Restaurant
Restaurant
No additional info available
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