Top 5-Star Hotels in Puerto Plata

Extremely Disappointing Stay – Not Worth the Money My experience at this resort was frustrating from start to finish. The resort frequently lost power—by frequent, I mean six times in one night and sporadically throughout the week. Even when the power was on, the air conditioning didn’t work, making the room unbearably hot and impossible to relax or sleep in. On our first night, I asked to be moved to a room with functioning AC, and the front desk clerk escorted us to another room—only to find the AC was broken there, too. He assured us we’d be upgraded to a better room the next day. We spent a sleepless, uncomfortable night and returned to the front desk the next morning as instructed. What happened next left me speechless. They said we could move to the upgraded area with working AC—but only if we paid an additional $147 USD because it was a “remodeled room.” I asked how they could justify charging us more when working AC was supposed to be included in the original price. The clerk apologized, but insisted this was the only solution. Reluctantly, we paid the fee, but the new room wasn’t much better. The bed had a deep sag on both sides, making it nearly impossible to get a decent night’s sleep. To make matters worse, the AC in this room stopped working on the final night of our stay. We weren’t the only ones dealing with this. After speaking with other guests and reading reviews, it became clear that AC problems are a common issue the resort is well aware of but hasn’t resolved. While the location and amenities might look appealing online, they don’t make up for the constant power outages, broken air conditioning, uncomfortable beds, and poor customer service. To top it all off, the food was mediocre at best. I left this vacation more exhausted than when I arrived. Save yourself the frustration and avoid this resort entirely.

I have never written any reviews before, but this time I felt compelled to share my experience. I highly recommend visiting Casa Colonial as soon as possible. Our family vacation there was truly magical. From the exquisite architecture and interior design to the attentive staff, delectable cuisine prepared by the chef, and the luxurious pool and spa facilities, every aspect exceeded our expectations. We have been searching for a destination like this for a long time, and Casa Colonial surpassed all our hopes. We were pleasantly surprised to find that it is also very accommodating for families with children and babies. The personalized, warm, and exceptional experience we received at Casa Colonial, complemented by the stunning tropical views, is unparalleled. This establishment certainly deserves a five-star rating.

top service very good food only complaint the wify and safe not included. excellent alcohol. very good sports service. as well as the spectacle and the show Friday and Saturday also a disco atmosphere of the hotel for the majority of Dominicans August 15 the divine beach.

I don’t even know where to begin, from the cleanliness to the food , and pool areas , to the beach and snack bars . Honestly deserves a 10/10. However I love most the Italian restaurant and most importantly the customer service of Justino. I’ll let the picture speak for itself. We deserve more Justino around the world .

Thank you for choosing our Viva Heavens by Wyndham A Trademark All Inclusive Resort

The customer service experience and nightly entertainment is what sets it apart from other all inclusive resorts. The employees do not expect a tip (unlike jamaica). The staff all go above and beyond to make your stay / vacation a pleasant time. Special mention to Star & Sol whom do an amazing job facilitating the Kids club/ Delfi club. They have themed programming and activities for kids daily. The nightly entertainment was amazing. They had an Africa Show - it’s their rendition of Lion King with a love story. It’s great value this resort. Their sister resort next door Senator is upscale; however, I didn’t find the nightly entertainment as good.

Located in Puerto Plata (Playa Dorada), Blue JackTar is within a 5-minute drive of Playa Dorada Golf Course and Playa Dorada. This beach hotel is 2.3 mi (3.6 km) from Fun City and 4.6 mi (7.3 km) from Fort San Felipe.Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).Satisfy your appetite with international cuisine at Green Jack, one of the hotel's 2 restaurants. Relax with your favorite drink at the bar/lounge or the beach bar.Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff.Make yourself at home in one of the 78 guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.

They need to be more precise on the type of room. We had to pay 100 dollars more per person per night, supposedly because it was for the international market, which we did not like at all. Since we went out of budget

Everything was fine in the facilities, the problem was the penalty they charged me for being Dominican. You should charge everything for the same reservation and not have the awkward moment at check-in time.

Located in Puerto Plata, Lifestyle Crown Residence Suites - All Inclusive is by the ocean, a 1-minute drive from Cofresi Beach and 6 minutes from Puerto Plata Cable Car. This all-inclusive property is 4.2 mi (6.7 km) from Amber Museum and 4.6 mi (7.3 km) from Fort San Felipe.Relax at the full-service spa, where you can enjoy body treatments and facials. You're sure to appreciate the recreational amenities, which include 11 outdoor swimming pools, outdoor tennis courts, and a steam room. Additional amenities at this property include wireless internet access (surcharge), concierge services, and gift shops/newsstands.This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Satisfy your appetite with Brazilian cuisine at Rodizio, one of the property's 11 restaurants. Visit one of the 14 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink.Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.Make yourself at home in one of the 90 air-conditioned rooms featuring kitchenettes with refrigerators and stovetops. Rooms have private balconies. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as coffee/tea makers and complimentary bottled water.