The hotel is nice, the room was big, we did switch room on second day for better view. The hotel was literally at 100% occupancy. The housekeeping was very efficient and so is the repair team. The location is very remote with not much around, so if you want to just relax, swim, and read a book, this is the perfect location. The hotel has a restaurant, a pool bar, a spa, a 24 hours gym, a pickle ball court, a large outdoor pool, and direct access to beach. On the positive side, the staff are so nice, very friendly, attend to your needs very efficiently. Honestly, I am super impressed that my room is always clean on time, there are always clean towels at the pool, this is extremely challenging for a fully booked hotel, which also was hosting a wedding and a conference during Valentine’s Day weekend and Chinese new years at the same time. On the negatives side, the carpet was dirty in both rooms, the AC was leaking and the toilet seat was broken, both were fixed right away. Because it is remote, we ate most of our meals in the hotel. The F&B program was not very well designed, options were limited for both breakfast and dinner buffet; after 3 days it feels a little like eating canteen food. Both my son and husband had salad on first day, while I only ate cooked food, so they were both pretty sick for the rest of the stay. Meanwhile, the operation team at the restaurant was clearly not ready for full occupancy, any order could easily take ＞45 mins and many local dishes were not available for days because lacking of LOCAL ingredients. They even ran out of ice cream at dinner, something that could have been stocked well in advance, unlike fresh vegetables. So any meal could take 1.5 - 2.0 hours. Again, the ataff was wonderful, they were doing everything they can to help. However, the management team really need to plan better for high season.
