Hue Hotels and Resorts Puerto Princesa Managed by HII Reviews
Hue Hotels and Resorts Puerto Princesa Managed by HII
Km 3 Puerto Princesa North Rd, Bgy. San Manuel, Puerto, Puerto Princesa, Palawan 5300, PhilippinesView hotel details
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Guest Reviews of Hue Hotels and Resorts Puerto Princesa Managed by HII
9.0/10
Great
247 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.2
Amenities8.7
Service9.0
Cleanliness9.0
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All reviews(247)
Positive reviews(244)
Reviews with photos/video(92)
Delicious breakfast(53)
Clean pool(49)
Great swimming pool(49)
Convenient for shopping(25)
Close to airport(17)
Delicious buffet(14)
Loved the massages(8)
Has facilities for children(8)
Negative reviews(3)
blessed7
Deluxe Twin
Stayed in Jul 2026
Travelling with friends
12 reviews
9.0/10
Great
Posted on Aug 8, 2026
✨ A Wonderful Stay at Hue Hotels and Resorts ✨
Our stay at Hue Hotels and Resorts was truly pleasant and memorable. From the moment we arrived, we were greeted warmly and welcomed with refreshing drinks—a simple yet thoughtful gesture that immediately made us feel valued as guests.
We particularly appreciated how the reception team was approachable, courteous, and accommodating. Our request for a room located away from the elevator was also kindly granted, which contributed greatly to a more peaceful and relaxing stay.
The room itself was beautifully kept—clean, fresh-smelling, comfortable, and inviting. Everything about the room created a relaxing atmosphere that made us feel at ease after a long day.
There was a minor concern with the television upon entering the room, as the audio was muted and could not be adjusted. We had to follow up a few times before the IT team responded. While the response time could certainly be improved, we appreciated that our concern was eventually attended to and resolved.
Overall, Hue Hotels and Resorts provided us with a comfortable, relaxing, and enjoyable experience. The cleanliness of the room, the welcoming atmosphere, and the courteous staff truly stood out.
A special appreciation to the reception team and everyone who made our stay comfortable. We look forward to coming back and experiencing Hue Hotels and Resorts again. ✨🏨
Response from Property: Dear Valued Guest,Warm greetings from Hue Hotels and Resorts Puerto Princesa!Thank you for taking the time to share such a thoughtful and detailed review of your stay with us. We are delighted to know that you had a pleasant and memorable experience, from the warm welcome upon arrival to the cleanliness and comfort of your room.We especially appreciate your kind words about our Front Office team. It is wonderful to know that their courteous and accommodating service, including attending to your room location request, contributed to a more peaceful and relaxing stay.At the same time, we sincerely apologize for the delay in attending to the concern with your television. Your feedback regarding the response time has been noted and will help us strengthen our coordination and ensure more prompt assistance moving forward.Thank you once again for your kind words and valuable feedback. We are grateful that you chose to stay with us, and we look forward to welcoming you back to Hue Hotels and Resorts Puerto Princesa for another wonderful experience.Warm regards,Karen CabiguenAssistant Front Office ManagerHue Hotels and Resorts Puerto Princesa
Guest User
Family Room
Stayed in Jul 2026
Family
16 reviews
9.5/10
Amazing
Posted on Aug 16, 2026
This is a 4-star hotel. The family connecting rooms were great, and the pool was nice too. The breakfast restaurant was beautiful and the food was delicious. Having a mall right next to the hotel was super convenient for souvenir shopping! The only minor issue was that the front desk lady's accent was a bit strong during check-in, making her a little hard to understand.
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Response from Property: Dear Valued Guest,Warm greetings from Hue Hotels & Resorts Puerto Princesa!Thank you very much for sharing your wonderful review and for giving us an amazing 9.5 rating.We are delighted to know that you and your family enjoyed our connecting rooms, swimming pool, breakfast selection, and the convenience of having Robinsons Place Palawan just beside the hotel. It is especially wonderful to hear that you found our breakfast restaurant beautiful and enjoyed the food during your stay.We also appreciate your feedback regarding your check-in experience. We have taken note of your comment and will continue to guide our Front Office team in ensuring clear and effective communication with our guests.Thank you once again for choosing Hue Hotels & Resorts Puerto Princesa for your family stay. We truly appreciate your kind feedback and look forward to welcoming you and your family back for another memorable experience.Warm regards,Karen CabiguenAssistant Front Office ManagerHue Hotels & Resorts Puerto Princesa
Anonymous User
Family Room
Stayed in May 2026
Travelling with friends
13 reviews
10/10
Outstanding
Posted on Jun 27, 2026
I had a wonderful stay at this hotel. The room was clean, spacious, and very comfortable. The staff were friendly, welcoming, and always ready to help with any requests. The location was convenient, making it easy to explore nearby attractions. I also enjoyed the delicious breakfast and the excellent amenities. Overall, the service exceeded my expectations, and I would definitely recommend this hotel to anyone looking for a relaxing and enjoyable stay. I look forward to coming back in the future.
Response from Property: Dear Valued Guest,Thank you for your outstanding review and for awarding us a perfect 10/10 rating. We are truly delighted to know that you had a wonderful stay with us.It is rewarding to hear that you found your room clean, spacious, and comfortable, and that our team's friendly and welcoming service exceeded your expectations. We are also pleased that you enjoyed our convenient location, delicious breakfast, and hotel amenities, all of which contributed to a relaxing and enjoyable experience.Your recommendation is one of the greatest compliments we could receive, and we sincerely appreciate your kind words. We look forward to welcoming you back to Hue Hotels & Resorts Puerto Princesa for another memorable stay in the future.Warm regards,Karen CabiguenAssistant Front Office ManagerHue Hotels and Resort Puerto Princesa
Anonymous User
Deluxe Twin
Stayed in May 2026
Travelling with friends
24 reviews
10/10
Outstanding
Posted on Jul 1, 2026
Good! Near city centre and restaurants to dine. Nice accommodations and good sleep. Recommend everyone to stay in this reliable hotel.
Response from Property: Dear Valued Guest,Thank you for your outstanding 10/10 rating and for taking the time to share your wonderful feedback.We are delighted to know that you had an enjoyable stay and appreciated our convenient location near the city center and a variety of dining options. It is also wonderful to hear that you found our accommodations comfortable and had a restful night's sleep.Your recommendation means a great deal to us and is truly the highest compliment we could receive. We sincerely appreciate your trust in Hue Hotels and Resorts Puerto Princesa and are grateful for your kind words.Thank you once again for choosing to stay with us. We look forward to welcoming you back for another outstanding experience in the near future.Warm regards,Karen CabiguenAssistant Front Office ManagerHue Hotels and Resorts Puerto Princesa
ch_oo
Deluxe Twin
Stayed in May 2026
Business traveller
9 reviews
8.5/10
Very good
Posted on Jun 19, 2026
The rooms were quite clean and we were quite satisfied with the amenities provided. Breakfast was good and one could asked for the breakfast box if s/he couldn't have breakfast at the hotel's restaurant. This is helpful for guests leaving the hotel very early in the morning for the underriver tour. Noted that the reception area would be more pleasant if it was equipped with air-conditioner.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback and for rating your stay 8.5/10.We are delighted to know that you were satisfied with the cleanliness of your room, the amenities provided, and our breakfast offerings. We're especially pleased that you found our breakfast box option convenient for guests departing early for tours, as we strive to accommodate our guests' schedules and enhance their overall experience.We also appreciate your suggestion regarding the reception area. Your feedback is valuable to us and will be shared with the concerned team for review as we continuously look for ways to improve our facilities and guest comfort.Thank you for choosing Hue Hotels & Resorts Puerto Princesa. We look forward to welcoming you back for another enjoyable stay.Warm regards,Karen CabiguenAssistant Front Office ManagerHue Hotels & Resorts Puerto Princesa
ch_oo
Suite King
Stayed in May 2026
Business traveller
9 reviews
4.0/10
Posted on Jun 19, 2026
I didn't had a chance to stay in a suite king room I reserved because the bathroom in the room was severely smelly. The staff tried to use deodorizing spray but it didn't work as the route cause was the smell came off the drainage all the time. The hotel staff didn't provide me with the new equivalent room, saying that all suite rooms were sold out. Finally, I had to stay in a standard room.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay.We deeply regret that the Suite King room you reserved did not meet our standards due to the unpleasant odor coming from the bathroom drainage. We understand how disappointing it must have been, especially since you were unable to enjoy the room category you had booked.As all of our Suite rooms were fully occupied during your stay, our team arranged the best available alternative room to ensure you had a comfortable place to stay. We apologize that this did not meet your expectations. Please know that the reported drainage concern has been endorsed to our Housekeeping and Engineering teams for thorough inspection and corrective action to prevent similar incidents from recurring.Your feedback is invaluable as it helps us identify areas where we need to improve. We truly appreciate your comments and hope you will give us another opportunity to provide you with the quality experience that you rightfully expected.Warm regards,Karen CabiguenAssistant Front Office ManagerHue Hotels & Resorts Puerto Princesa
KittieM
Deluxe Twin
Stayed in Apr 2026
Family
8 reviews
9.5/10
Amazing
Posted on May 22, 2026
Great hotel and very central, next to a shopping mall. Very good breakfast. We’ve also enjoyed the roof top bar and pool with the kids.
Response from Property: Dear KittieM,Warm greetings from Hue Hotels and Resorts Puerto Princesa!Thank you so much for sharing your wonderful feedback and for giving us such a high rating. We are delighted to know that you and your family had an enjoyable stay with us.We’re glad that you appreciated our central location, convenient access to the nearby shopping mall, and our breakfast selection. It also brings us joy to hear that you and the kids were able to enjoy the rooftop bar and pool during your stay.Your kind words truly encourage our team to continue providing memorable experiences to all our guests. We sincerely appreciate your support and look forward to welcoming you and your family back again soon at Hue Hotels and Resorts Puerto Princesa.Warm regards,Karen CabiguenAssistant Front Office ManagerHue Hotels and Resorts Puerto Princesa
Puma64
Deluxe King
Stayed in Apr 2026
Couple
15 reviews
8.0/10
Very good
Posted on May 12, 2026
Can’t beat the location, and rooftop pool wasn’t too shabby either. The restaurant was definitely a highlight- many choices, great space and service. Unfortunately, the room we had was in rough shape. Also, the bathroom sink area was in the main bedroom which I didn’t care for. In addition, I appreciate having choices, but it feels like there are too many light switches and they just complicate things trying to figure out which one to use. Regardless, we attempted to extend our stay, but were turned away because they were full. Glad we found a way better room elsewhere at half the cost and booked 5 more nights.
Response from Property: Dear Valued Guest,Warm greetings from Hue Hotels and Resorts Puerto Princesa!Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We are pleased to know that you appreciated our convenient location, rooftop pool, as well as the dining experience at our restaurant. Your kind words about the variety of food selections, ambiance, and service are truly appreciated.At the same time, we sincerely apologize for the inconvenience caused by the condition of the room and for certain aspects of the layout and lighting controls not meeting your expectations. Please know that your comments have been shared with the concerned departments for proper review and improvement, as guest comfort and satisfaction remain very important to us.We also regret that we were unable to accommodate your request for an extension due to high occupancy during your stay. Nonetheless, we truly appreciate having had the opportunity to host you and thank you for choosing Hue Hotels and Resorts Puerto Princesa during your visit.We hope to have another chance to welcome you back in the future and provide you with a much-improved experience.Warm regards,Karen CabiguenAssistant Front Office ManagerHue Hotels and Resorts Puerto Princesa
Guest User
Family Room
Stayed in Feb 2026
Family
7 reviews
10/10
Outstanding
Posted on Apr 1, 2026
We had a wonderful 3-night stay at Hue Hotels and Resorts Puerto Princesa, and it truly exceeded our expectations. The hotel features a modern and stylish design that creates a very welcoming atmosphere from the moment you arrive.
Our room was excellent - clean, well-maintained, and very comfortable. The bunk beds were a fantastic addition, especially for families, and the main bed was super comfortable, ensuring a great night’s sleep.
One of the biggest advantages of this hotel is its location. There are plenty of food options nearby, and the famous Robinsons Shopping Mall is just next door, making everything very convenient.
The breakfast was delicious with a good variety of choices, and the rooftop pool was absolutely amazing - perfect for relaxing after a long day. The child playroom and gym facilities were also well-equipped and enjoyable. We also tried the in-house massage spa, which was a very relaxing and satisfying experience.
Response from Property: Dear Valued Guest,Warm greetings from Hue Hotels and Resorts Puerto Princesa!Thank you for taking the time to share your wonderful review following your recent stay with us. We are truly delighted to know that your 3-night family getaway exceeded your expectations.It is heartwarming to hear your kind words about our modern design, comfortable accommodations, and family-friendly features such as the bunk beds. We’re also glad that you enjoyed our convenient location, especially with nearby dining options and easy access to Robinsons Mall.We are equally pleased that our breakfast selection, rooftop pool, playroom, gym, and in-house spa contributed to a relaxing and enjoyable experience for you and your family.Your positive feedback means a great deal to our team, as we continuously strive to provide memorable stays for all our guests.We look forward to welcoming you and your family back again soon for another exceptional stay.Warm regards,Karen CabiguenAssistant Front Office ManagerHue Hotels and Resorts Puerto Princesa
Anonymous User
Deluxe King
Stayed in Jul 2026
Couple
1 reviews
9.0/10
Great
Posted on Aug 20, 2026
Good foodi
Response from Property: Dear Valued Guest,Warm greetings from Hue Hotels & Resorts Puerto Princesa!Thank you very much for taking the time to share your review and for giving us a great rating of 9.We are delighted to know that you enjoyed our food and were pleased with the cleanliness, surroundings, and service during your stay. Your positive feedback is truly appreciated and serves as an encouragement to our entire team.We have also taken note of your rating for our amenities, as guest feedback helps us identify opportunities to further improve the overall experience we provide.Thank you once again for choosing Hue Hotels & Resorts Puerto Princesa. We look forward to welcoming you back for another enjoyable stay.Warm regards,Karen CabiguenAssistant Front Office ManagerHue Hotels & Resorts Puerto Princesa
Anonymous User
Deluxe Twin
Stayed in Apr 2026
Family
14 reviews
8.5/10
Very good
Posted on Jun 7, 2026
One of the best hotel but not in the center
Response from Property: Dear Valued Guest,Warm greetings from Hue Hotels and Resorts Puerto Princesa!Thank you for taking the time to share your feedback and for rating your stay with us.We are delighted to know that you enjoyed our amenities and found the hotel clean and comfortable during your visit. Your positive ratings for cleanliness and facilities are truly appreciated.We also appreciate your comment regarding our location. While we may not be situated in the city center, we are pleased to offer convenient access to key establishments such as Robinsons Place Palawan, dining options, and the airport, providing our guests with both accessibility and comfort during their stay.Thank you once again for your valuable feedback. We are grateful for your support and hope to have the opportunity to welcome you back to Hue Hotels and Resorts Puerto Princesa on your next visit.Warm regards,Karen CabiguenAssistant Front Office ManagerHue Hotels and Resorts Puerto Princesa
MariaSW
Deluxe King
Stayed in Jan 2026
Couple
2 reviews
10/10
Outstanding
Posted on Mar 1, 2026
We stayed with Hue only for two nights but we enjoyed it. The hotel seemed to be new, the service was great and very friendly. We booked all our tours and transfer to El Nido through the hotel. They arranged everything
Response from Property: Dear Maria,Warm greetings from Hue Hotels and Resorts Puerto Princesa.Thank you very much for your outstanding review. We are delighted to hear that you enjoyed your stay, found our hotel amenities and service excellent, and appreciated the arrangements we provided for your tours and transfer to El Nido.It was a pleasure having you with us, and we look forward to welcoming you back on your next visit to Puerto Princesa.Warm regards,Karen CabiguenAssistant Front Office ManagerHue Hotels and Resorts Puerto Princesa
Guest User
Deluxe King
Stayed in Jan 2026
Family
9 reviews
10/10
Outstanding
Posted on Apr 22, 2026
Excellent hotel with delicious breakfasts. There's a rooftop pool. It's close to the airport, thank you! There's also a kids' room.
Original textTranslated by Google
Response from Property: Dear Valued Guest,Warm greetings from Hue Hotels and Resorts Puerto Princesa!Thank you for your outstanding 10/10 review and for sharing your kind feedback.We are delighted to know that you enjoyed our delicious breakfast, rooftop pool, and convenient location near the airport. It is also wonderful to hear that you appreciated our kids’ play area, making your stay even more enjoyable.Your positive comments about our amenities, cleanliness, surroundings, and service truly mean a lot to us. We will be sure to share your kind words with the team.We look forward to welcoming you back for another excellent stay!Warm regards,Karen CabiguenAssistant Front Office ManagerHue Hotels and Resorts Puerto Princesa
Rayyan Foo
Deluxe Twin
Stayed in Jan 2026
Business traveller
170 reviews
8.0/10
Very good
Posted on Feb 6, 2026
Good location just beside Robinson Mall and the room was clean also comfortable..
Response from Property: Dear Rayyan,Warm greetings from Hue Hotels and Resorts Puerto Princesa.Thank you for sharing your feedback. We are pleased to hear that you enjoyed our convenient location next to Robinsons Mall and found your room clean and comfortable.We appreciate your kind comments and look forward to welcoming you back to Hue Hotels and Resorts for another enjoyable stay in Puerto Princesa.Kind regards,Karen CabiguenAsst. Front Office ManagerHue Hotels and Resorts Puerto Princesa
Guest User
Deluxe King
Stayed in Jun 2026
Solo traveller
1 reviews
9.5/10
Amazing
Posted on Jul 11, 2026
Warm and welcoming!
I had a wonderful stay at Hue Hotel. The staff were polite, friendly, and professional, from housekeeping, security personnel, restaurant staff to the reception. They were always quick to response whenever I needed assistance.
My room was clean and comfortable. The internet was reliable which was a huge plus for me.
The location is excellent, there's a Starbucks across the road if you are a coffee lover, a shop next to the hotel which was handy. The gym was average, but it doesn't bother me.
OVERALL, I had a wonderful experience-just the weather wasn't very cooperative during my stay.
I would highly recommend to anyone looking for a comfortable accommodation, outstanding service, and of course a reliable WIFI!
I would definitely stay here again.
Cheers!
Response from Property: Dear Valued Guest,Thank you for taking the time to share your wonderful feedback and for your excellent rating.We are truly delighted to know that you had such a memorable stay with us. It is especially rewarding to hear your kind words about our Housekeeping, Security, Restaurant, and Front Office teams. Your recognition of their warm, friendly, and professional service means a great deal to us and will certainly be shared with the entire team.We are also pleased that you found your room clean and comfortable, appreciated our reliable Wi-Fi, and enjoyed our convenient location with easy access to nearby establishments. It's great to know that these aspects contributed to a pleasant and hassle-free stay.We appreciate your feedback regarding our gym facilities as well. Comments like yours help us identify opportunities to further enhance our guest experience.Thank you once again for your thoughtful recommendation and for choosing Hue Hotels and Resorts Puerto Princesa. We are honored to know that you would stay with us again, and we look forward to welcoming you back for another exceptional stay—hopefully with better weather next time!Warm regards,Karen CabiguenAssistant Front Office ManagerHue Hotels and Resorts Puerto Princesa