"Lovely little place very near to the airport. Staff were friendly and accommodated breakfast before our early checkout. The pool was a great little place to relax. The courtyard was beautiful. Room fixtures were a bit dated but functional. Would come again!"
"The hotel is close to the underground river tour. The staff are super helpful and friendly. The food was also very good. We got the premium room, which also had wonderful views of the ocean."
"We stayed in astoria for 4 days. Their amenities are nice but what really turned me off is their service. As soon as we arrived in the check in counter, we didn’t feel welcomed. A man was helping us check in while 4 women in white shirts were behind him just staring at us. I understand that they’re probably training these women but i don’t think they understand how uncomfortable it is to just have everyone staring at us.
The customer service at the restaurant was terrible as well. Everytime we ordered or asked for something, the person delivering the food expected us to rearrange our utensils and food while she waited there on the side. Di ba kayo marunong magsalita? These people need to work on communicating and taking initiative.
Also don’t order their room service food, I am not a picky eater but wow it’s so bad. Breakfast buffet and dinner buffet were decent"
162 reviews
9.0/10
1 night
From £60
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"We wanted to experience the beauty of nature and be close to the underground river tour so we booked this place. This place is absolutely beautiful and everything here is organic. The breakfast is served on time in your villa and everything is freshly harvested and cooked for you. If you want peace, tranquility and the sound of nature then this is the perfect place for you and your loved ones. This place is 1.5 hours away from the airport but 7 minutes away from the underground river tour. It was well worth our stay and we will be back. The staff was absolutely helpful and did everything they could to accommodate us as our check in time was 2am. Thank you Sheridan Organic Farm"
"Service was great, friendly staff who helped my colleagues and I to book a restaurant reservation at short notice. Rooms were really spacious, great for organising our luggage. Amenities were more than sufficient, and wifi and AC was great as well. The location was close to a bunch of drive thrus (Jollibee etc) and it’s across the street from the mall. Just overall great stay!"
"location was not properly identified. Similar reddoor names nearby the location. Elevator was not working. Room has mosquitos and we requeated insect killer spray, Bed has protruding nail which can damaged. Your legs, bedit spray was damaged."
"We spent a wonderful 3 days at Denika's suits. Manager Francisco and his team kindly met us at the airport at 9 pm and took us safely to the hotel for free. We got 2 magnificent bungalows. They are exactly as described on the website and even better. Large, clean, cozy. The next day, the same manager took us to a crocodile farm and shopping for a small fee. We ordered a delicious dinner at the hotel. On the day of departure, Francisco drove us to our meeting point with the carrier to El Nido. The unpunctual bus driver arrived an hour late. The manager kindly provided us with his car to wait. Many thanks to him and his entire team for their service and help. The hotel is located far from the center, but this did not affect our stay in any way. Very large and well-kept area. Recommend for booking."
"Очень комфортное, чисто и уютно. Персонал очень доброжелателен и отзывчив помог решать возникающие вопросы и подсказывал места для осещения. Отель работает уже 8 лет со слов менеджера, но при этом оснащение как-будто новое: тихий, но мощный кондиционер, создающий комфорт в комнате, отличная сантехника, вместительный холодильник, установка с питьевой водой. Территория ухоженная и безопасная, на ночь ворота зарываются для предупреждения доступа незнакомцев.
В отеле останавливались на одну ночь и далее ехали в путешествие по островам на 4 дня. Персонал разрешил оставить багаж на время путешествия на ресепшене, за что отдельная благодарность.
Сам отель расположен на удалении от основной дороги и есть небольшая проблема поймать трицикл или такси до аэропорта. Однако персонал был любезным и помог это сделать сходив до дороги и договорившись с трициклом."
Outstanding
40 reviews
9.5/10
1 night
From £21
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9.1/10
JJuliet_TanThe location is good, close to the airport but a bit far from the city center. My most favorite is our room which has a bice balcony and bathroom. The bed is soft and comfy. The staff were all nice and they were able to accommodate our request for late check out since we are checked in late. The pool is small but not bad. The only thing that I didn’t like is their breakfast, limited options. Overall it was a good experience! We will definitely stay on our next visit
GGuest UserOk, we popped in for 2 days, extended by 3 more, all staff were correct, friendly, professional, happy.
No local shops, but just a 3 min ride in a tuktuk to Robinsons mall, a little further to Sm.The
morning breakfast buffet is very good, brewed coffee, frech juices, a great choice that really sets you for the day, theyl even cook a fresh omelette for you.
The bedrooms are very comfortable, with excellent pillows, duvet and mattress . Very nice shower room.
Nice good sized balcony.
A choice of 2 pools, 2 with a bar. A nice restaurant with more than adequate menu
We had 2 evenings of very nice 1 hour massages, they even visited our room..
2 bad things, No Netflix or smart tv options (they really should sort this , they have excellent WiFi everywhere), just cable.
No sandy beach, but, the great pool kinda made up for that.
Would we stay again, yes, 100% excellent.
JJiro YuanOur overnight stay at Citystate Asturias Hotel proved to be a delightful introduction to Puerto Princesa, offering a warm welcome and impeccable service from start to finish.
From the moment we arrived at the hotel after a long flight, we were greeted by an exceptional team of staff who went above and beyond to ensure our comfort and satisfaction. Despite the numerous bags we had in tow, every member of the staff, from the guard to the receptionist, eagerly assisted us, making us feel truly valued as guests. A special mention must be made for Henry at the Front Desk, whose hospitality and professionalism stood out during our stay. From arranging our airport transfer to facilitating our check-in and check-out, Henry's dedication to ensuring our needs were met was evident at every turn, making him a true asset to the hotel.
Entering our room, we were pleasantly surprised by its cozy charm. While it may not boast the sleek modernity of newer establishments, the room offered everything we needed and more. The comfortable furnishings, coupled with thoughtful amenities, provided a relaxing haven after a day of travel.
One of the highlights of our stay was the complimentary buffet breakfast offered at Citystate Asturias Hotel. With a wide array of options to choose from, ranging from local delicacies to international favorites, the breakfast spread exceeded our expectations in both variety and taste. It was a delightful start to our day, setting the tone for a memorable stay in Puerto Princesa.
Overall, our experience at Citystate Asturias Hotel was marked by exceptional hospitality, comfortable accommodations, and delectable dining options. For anyone seeking a welcoming retreat in Puerto Princesa, this hotel comes highly recommended, thanks to its attentive staff, cozy rooms, and sumptuous breakfast offerings.
KKenDucsWe recently had the pleasure of staying here, and I must say it was one of the cleanest hotels I've experienced in Palawan. The location is incredibly convenient, making it easy to access local attractions. However, there was some noise from a nearby bar late at night. It wasn't too distracting for me, especially on the higher floors, so I recommend requesting one of those if you’re sensitive to sound.
The hotel itself is well-maintained, likely due to its recent renovations. The elevator, though small, was smooth and always clean, which added to the overall pleasant experience. The bathroom was a highlight—very clean and comfortable, although I did find the water heater a bit challenging to adjust.
Each room features a smart lock and a smart TV with Netflix and other apps, which is a nice touch. The Wi-Fi was reliable, even on the highest floor, allowing for seamless browsing.
One area for improvement would be the bedding. While the mattress and pillows were decent, a thicker comforter would enhance the sleeping experience, as the provided blanket was quite thin.
The staff were friendly and accommodating, contributing to a welcoming atmosphere. While this may not be a luxury hotel, it offers excellent cleanliness and customer service, making it a great choice for travelers. I would certainly consider staying here again!
AAnonymous UserWe recently spent a few nights here and overall, it was a decent experience. The cleanliness of the hotel was good, although I did notice that the chairs in our room could use a vacuum, as they had some dark stains. Additionally, the room’s smell could be improved to create a more welcoming atmosphere upon arrival.
On the plus side, I absolutely loved the mattress and comforter; they made for a very comfortable sleep. The location is a major advantage, being right in front of the mall, making it easy to access shopping and dining options.
The staff were generally nice and accommodating, though I found the waiter at the restaurant to be a bit shy. He seemed to lack communication skills, as he didn’t greet customers or smile, which detracted from the overall experience. I think he could benefit from some additional training in customer service.
As for the food, while it was fine, I felt that the prices were a bit steep considering the typical quality and serving sizes.
In summary, while it's not a luxury hotel, it provides a decent stay with comfortable accommodations and a good location. It just needs a few improvements in cleanliness, ambiance, and service training to enhance the guest experience. I appreciated the thoughtful touch of receiving pens upon checkout :)
GGuest UserIt’s a great experience! We had a wonderful room and great service. We really enjoy the atmosphere and the villa type Field. The sunshine and the staff are wonderful! I’ll give this Hotel five 🌟 !!! we can’t wait to go back here
MMileKruminaThe hotel has a beautiful pool and nice entrance. The people are kind and attentive. The room is basic and kind of dark as if you open the curtains people can see you from outside. Every room has air conditioning and a water heater which was really good. The bed was comfortable and the room had a fridge. You need to take a tuk tuk (150 pesos per ride) to go anywhere but that was fine with me. What I really disliked is the price of the food. It was the most expensive menu I’ve seen in the Philippines for normal food, not even fancy and really average taste. Just because of this I’d not stay here again. But overall, the rooms are okay.
WWill BurnsideI had a wonderful stay at Princesa Garden Island Resort and Spa. The staff was attentive and helpful. The resort is beautiful and well-appointed. Breakfast was delicious and there was a wide variety of options. The transport to the airport was prompt and comfortable. I highly recommend staying at Princesa Garden Island Resort and Spa.
GGuest UserThere was something wrong with the water heater. Even at the lowest setting, the water was still very, very hot. I told the management, but he couldn't do anything.
There were spiders on the ceiling, spider webs on the curtains, ants on the table, and a piece of soap in the bathroom that was not cleaned up by the previous guest.
There is a swimming pool and garden outside, and the environment is pretty good. You get what you pay for.
Mmajgatz**Review of Microtel Hotel**
We recently stayed at Microtel Hotel, booking two rooms, and unfortunately, our experience was disappointing.
The rooms were outdated, with dim lighting that made it hard to see. The shower controls were rusted, and even the tissue holders showed significant wear. We were surprised to find that there’s no in-house restaurant, and the breakfast offered was not worth the price.
Despite having a small number of guests, the breakfast options were limited to eggs, sausage, tocino, bread, rice, fruit slices, coffee, and juice. It took a long time for the staff to refill these items, and they weren’t even heated properly. To add to our frustration, my nephew, who is in grade 5, was charged as an adult because they don’t have a child rate.
The towels were also outdated, which contributed to the overall feeling of neglect in terms of maintenance.
On a positive note, the staff were welcoming and friendly, which was appreciated. The beach in front of the resort was beautiful, but it wasn't enough to make up for the lack of proper amenities and upkeep.
Overall, we left feeling that Microtel Hotel needs significant improvements to meet basic hospitality standards.
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For hotels in Puerto Princesa, the average price on weekdays is £43, the average price on weekends (Friday–Saturday) is £43.
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