The Hacienda at Krystal Grand Puerto Vallarta- All Inclusive

Hotel appeared beautiful. Then you get to your room which are in need of renovations. Why I gave a 1 in cleanliness was the ceilings had what appeared to be mold, and so did the bed sheets. There was no hot water and the fully stock bar was anything but full. Would not recommend this hotel to anyone.

The Krystal staff take care of their customers. They all are very happy to service you to their best of ability. We have now been here 3 times in the past year. We will likely be returning next season once again. The location is also very good to lots of places.

This is our second time to this resort. When we previously went it was a Hilton so we weren't sure if the standards would remain high. We were delighted to know that they had actually improved. We stayed on the hacienda side again (I don't think we'd be happy staying on the main Crystal Grand side of things but that's just us). It's a smaller resort but it is so well contained with everything one would need. The absolute best part of the resort was the extremely well heated pool. The temperature is set to 95 and the actual temperature hovers around 90 to 91. You can stay in there all day and night and never get too warm or too cold. Swim up bar on the pool is great, as well as the attendants walking around getting drink orders as you are basking in the poolside sun. That reason alone is worth returning to. The staff were all great and always trying to be as helpful as they can. The a la cartes were very good. I'm a steak man and I found their steaks extremely tender and delicious. The main buffet restaurant had good food, but it wasn't pleasant to eat inside because it was so loud with lots of echo. No problem however, one just needs to sit at one of the outside tables. That made everything delightful. One of our fondest events was morning breakfast at the hacienda buffet. There was an absolute delightful server named Nancy who would, on a daily basis, teach us Spanish words and some Spanish grammar. She also frequently asked for proper English translations for things and grammar. Clearly this young lady was doing everything possible to not only serve her English speaking customers great, but to work on improving so that she can serve them better in the future. The resort has a solid gold nugget with Nancy. Throughout the vacation there were a few items that we noticed that could have been a little bit better but in the big scheme of things are actually insignificant. I shake my head at some reviews where people are complaining about little things. Look at the big picture, was the vacation good? If you want every little tiny thing to be perfect you'll be needing to paying $10,000 a day. The bang for the buck at this resort was very good. The other thing we enjoyed was the resort location. It's just a 4 km taxi/uber (cost about 110 pesos) to the Malecon for some exploring. The resort is also just a block away from a very main drag that you can walk couple blocks to a wonderful outdoor high end mall and other restaurants. There is actually another large mall about 2 km away going north but we never went there, we just saw it as we were heading for the airport which is also very close. Next time. We will undoubtedly return.

Pools were clean (cleaned every night or morning). Buffet and La Carte restaurants were very good. La Carte is no reservation but only waited in line for a max of 15 min for table of 7. The service was excellent throughout the resort. Resort maintenance did lack. Slow draining bedroom sinks, beach decking soft and falling apart. Resort needs to solve the pool side seating issues with people claiming spots early in the AM and then gone all day. 5 star towards staff and 4.5 food. 3 star for resort itself.

Best pillows ever ! The servers were so patient with my Spanish learning. Better than Duolingo On the beach my family was well taken care of and felt loved by all, especially our Guillermo and Felix. At the swim up bar, Carlos was amazing and patient paired with Miguel whose fun energy never ended. Paul was always on guard and watched out for our umbrella needs. Although the chairs were limited and an early wake up is necessary if you want a spot, the people is what makes this resort.

OK, I wanted to write a review after all, the dust has settled from our vacation so I could give an honest feedback of our stay, without a vacation high or blues clouding judgement. I, along with my husband and our six-year-old sonstayed at the Krystal Grand Puerto Vallarta for nine days in January. I knew when we booked what I wanted, and I can honestly say that this resort hit every box. The pools were as close to the beach as they could possibly get and absolutely beautiful and so, so clean. We had a deluxe ocean view room and wow, I'm so glad that we decided to upgrade. Sunrises and sunsets from the balcony were outstanding, and we spotted humpback whales six out of the nine days we were there Resort is quite small which is what we wanted. If we or our son needed anything from the room, I didn't want to have to go far to get it and it was absolutely perfect. It is a very chilled out, resort. If you're looking for a party place, this is not it. The buffet was wonderful, and on our first night, staff approached us to say if there was nothing our little boy wanted to eat to let them know, and they would cook him up something to make sure his belly was always full. We only had to do this one night and the staff seemed it was a pleasure to help out. The food was good, absolutely no complaints and such a big variety. My son, and I really enjoyed the little beach restaurant on the side of the buffet for a quick bite in between swimming. Hamburgers, hotdogs, pizza, cold, beer, chicken nuggets, you name it. The hotel was beautiful and the grounds were well-maintained. Housekeeping did a fantastic job, cleaning our room and stocking our fridge daily. The room could maybe do with some updated bedding , but really if that's all I have to complain about I think it speaks volumes. Our son did attend the kids camp twice for just over an hour each time, and he really had fun. They collected seashells, made cookies, played video games, and made keychains. Brenda os SO sweet from kids club and our son said she was super nice. La Bonita on the second floor, oh my God I can't say enough good things about the coffee. The women who work there are phenomenal. The coffee is to die for, and they knew just the right amount of Baileys to put in lol when they would see our son coming, they would make sure his soft serve was ready so he didn't have to wait in line. It's the little things in life that make all the differnce. My husband asked Maribel from La Bonita to change $20 into pesos and he accidentally gave her $40 and we never realized. The next morning she quickly approached my husband and said that it was on her mind all night and she was happy she was able to find him to give back the extra $20. Again, we never even noticed the 20 was gone. Maribel is a true gem!! I forget the other ladies name who works at La Bonita, but she is just as kind and hard-working and thoughtful. Enrique and all the staff at the buffet were so busy but still made a point of brin

WOW! The start is amazingly attentive. Wenceslao, Guillermo, Sebastian, Christian ande general manager Ernesto ALL superstars on our vacation!!!The rooms were fantastic . Maids were on it for cleanliness. So many great restaurants to choose from!!!Thank you so much! Our family will be back!

I have read so many negative reviews and can honestly say that we were more than pleased with this resort. We had no complaints with the food or service. The staff was helpful and friendly. The beds were the most comfortable we have encountered in Mexico. We had a bit of an issue with housekeeping the first day or so but it was quickly rectified and we had super service for our stay. The grounds are lovely and the pools warm and inviting. All in all it was a great vacation and we would definitely go back.

Just spent 10 days at the hotel. The staff are great at the lobby bar lounge and around the pool! Special thanks to Blass for helping with all our umbrella needs and Filix, Christian, for their quick service. The pool is great, with lots of areas to sit and warm. I didn't realize from the pictures that it was an infinity pool, which was great. The beach is very nice and the ocean is great to jump in the waves. We stayed in Jr suite. We were initially put in room 212, but you could barely see the ocean, also stay away from 211 same thing. We were moved immediately to room 312, which had a better view. The rooftop terrace is great, good staff and veiws. The lobby bar at night was fun with pretty good entertainment My reason for a 3-star is that there is not a 3.5 star option and the complete kaos trying to get in to one of their a la carte restaurants. There are no reservations. Instead, you line up 30 to 45 minutes before their seating time. You may or may not get in. People we spoke to had lined up for 30 minutes at the steak restaurant to only find out they had handed out pagers. However, a couple of days before when we went, there were no pagers. Some restaurants will seat you between seatings, and others will not. The wait times when we were in a restaurant were up to an hour for your appetizers. You will notice other people who came in half an hour after you will get served before you. It seems like the staff are all running, but there is no structure. The other issue with the hotel is a lack of maintenance and dirty rooms. Our room had things on the headboard and walls in the washrooms that could have been cleaned off but were not. The white on the bathroom and room doors were all black from not being cleaned. The whole place needs to have a deep clean from the rooms to the hallways The variety at the buffet was fine, but there was little variation day to day. It became very boring and we really didn't want to eat there anymore. The hotel had about 90% of guests were Canadian yet no Canadian whisky. They have a variety of scotch US whiskey but don't have anything from Canada.The other thing that bugged us is that you could not get chips and salsa from the snack bar. It was only available if you sat down in the restaurant at lunch. This could be a great place if the management did their jobs and actually had consistent policies and procedures.