Sheraton Buganvilias Resort & Convention Center

When we checked into the room there was leftover food in the minibar. We notified reception and nothing was done. The next morning we noticed there was blood on the wall in the bathroom. We notified reception to get it cleaned and it took us 3 attempts notifying them before someone cleaned it. They didn’t seem to be phased. We were disgusted that it was blood and potentially a biohazard and they treated it like a dirt mark. The restaurants we tried were nice but we ate a lot of food locally as well. The pool was good and great location. They advertised their membership through the time share which is apparently common but was not known to us. We knew there had to be a catch for the ‘free welcome breakfast’. Was interesting to hear about it but we weren’t advised upfront what it involved so we felt a bit caught out. The perks given for our time were fair. It was an okay stay and we think our experience was just unlucky. The best part is the location of the resort.

The resort was decent but some fixtures inside the hotel needed to be maintenance. The bathroom door didn’t close.

Staff were all so sweet especially the hostess and servers in the buffet restaurant. Also very comfortable beds l, and the maid service was fantastic and accommodating. This was our sixth stay at this location and we will definitely be back.

Here are some takeaways: Beach: the sand is more like tiny rocks-make sure you have water shoes because it can be quite painful making your way down to the actual beach Area around property: it is kind of far from all the action Bathroom/shower: if you’re staying with others in the room it can be quite awkward using the restroom because the doors don’t lock, it swings and they’re frosted doors-you can still see Laundry: they only offer laundry services where a single shirt can run $4, no washers/dryers Pool: the pools are very nice! The have two and one is more lively than the other, at least when we went Staff: everyone was soooo nice! The activities crew by the pool is so goo at remembering names and they were by far my favorite thing about being at the pool (other than catching some sun of course)

This is a very family friendly resort! Both pools are beautiful. Good was great. Location outstanding. Lots to walk to. Most staff were friendly but some not very attentive. Room was lovely. Over all I highly recommend !

Rooms: clean. Cleaning staff are great and friendly. Fridge always restocked. Comfiest bed and pillows-hard to wake up! Pool: two pools. One has a jacuzzi. Both very large and spacious. I wish there were stairs on the opposite end of the pool. It’s very difficult for my parents to get in and out of the pool. I also believe the swim up bar should not allow kids but it is what it is. Aside from that, the pool is great and so is the pool/oceanside service. Gama and Mariano are absolutely wonderful. Good attitudes, hard working, and fun to chat with. You don’t have to lift a finger when you’re there. It’s truly a relaxing time when you’re there. Breakfast: The most DELICIOUS! Everything is very fresh. Tortilla hecho a mano! Homemade type of food. I can’t stand buffets like the RIUs and Dreams, etc and this is nothing like that. If you get Asuncion and Manny as your servers, you are guaranteed to have the best service and gain two new friends. The nicest people! Even the hostess in front are gems.

From arrival to check-out the staff were awesome and friendly! So much to do on resort and they were very helpful with offsite bookings and transportation. Highly recommend.

The pool area was awesome. If you’re in the mood to be around the party, just hang out by the pool bar. If you’re in the mood for quiet, hang out at the vacation club pool that has the jacuzzi. The beach access is also awesome! Best restaurant was Umai, I highly recommend it!