Nativo Lombok Hotel

Location: Centrally located near the beach, shops, restaurants, and main street, with easy access to local attractions.(based on 1 review)

I would give 0 if possible. THEY DIDNT CANCEL OR GIVE US ANY WARNING OF ANY ISSUES. Less than 20 hours before arrival they finally respond after I reached out to them about transportation stating they cannot “accept us at the property”. They didn’t even try to contact us ???? Nothing at all. They allowed the charge to go through, didn’t cancel the booking or say anything. Absolutely ridiculous.

The good things about this hotel is the Lady at reception is exceptionally friendly and try as much as possible to fulfill her guest need. The guy who escort to our room is also honest and helpful. Its location is in ideal for shop around. You would easily find place to eat or place to buy other food. Some male employee though did show disrespect gesture and even with un-polite words we can understand easily. WiFi was suck, Room facilities was far below what we paid for. There is no mineral water in the room. There is a power outlet for TV, but there is NO TV. In bathroom they provide cheap liquid for shampoo and body wash with different dispenser. Mattress quality was very bad, with soft in the middle and very hard metal on the edge. This is really surprising as we can see in their store they have New King Koil mattress not being used yet. They have ugly wardrobe for us to store our cloth. They only have one power outlet near side table. Their headboard has lights but it were off. Access to the room is amazingly horrible. Steep step with shaking railing, the hallway in front of the room has no roof and get wet when rain. Oh BTW, be careful to walk on pathway from Lobby to Pool area. It is so slippery in the rain, especially if you wear slippers or shoes (better walk on grass). Breakfast was presented in Spanish style. French Toast was served in low quality. It was not processed in a proper way (my wife is chef for 5star hotel, she knows in detail). We were just too tired to do any complaint while in the property. We would not come back if we had a chance to visit Kuta again. There are a lot other options available on the area. We suggest to explore those options and avoid this place.