Perhentian Marriott Resort & Spa

The experience at Perhentian Marriott was a rollercoaster. Firstly, the initial service and welcome we received was excellent. The clean private jetty,  clean and comfortable ferry, baggage handling and the buggy service straight up to our room in the hotel was a very warm and pleasant welcome. The hotel staff explicitly told us to buggy everywhere in the hotel.  Next, came the troubles. The room was beautiful (don’t get me wrong) but poorly refreshed for our stay. The usual menu/file was empty with nary any instructions or introduction on how to call for a buggy or the breakfast timings etc. usual stuff you’d find upon reaching the hotel room. The fridge was unclean and bath essentials not topped up. We called for housekeeping not wanting to let it spoil our vacation. After a sumptuous dinner (the hotel dinner buffet is actually really good sans the fact that they don’t tell you that the drinks counter is payable), we returned to dirty linen right outside our door (they removed the towels provided and did not replace we were left without towels) and opened water bottles in the cupboard. That’s not all, the water heater was down and there was no communication from the hospitality staff when the engineering team is fixing the heater or if it has been fixed. (We only found out they restarted the heater after we initiated a follow up with the team). The next day, as I attempted to take a bath I turned on the bath water and out spurted 100% hot water that scalded my knee. I called for burn cream and the hotel reception told us they did not have a first aid kit and instructed us to head to the store to purchase. No follow up on the matter and no acknowledgement of the issue is made from the team. It was a constant issue of us turning on the water (right in the middle, not hot not cold) for the taps and showers to spurt 100% hot water and us avoiding it.  The only redeeming point is that every restaurant, every in person staff we encountered from the buggy services to the pool side staff to the restaurant waitress everyone was lovely and warm.   (P.s. the route to long beach is fret with rubbish and flies)

We had a lovely stay at the resort. Every is smooth & perfect! Kids loved the bath tub facing sea & kids club activities was engaging . Definitely will come back soon!

I had a wonderful stay at this hotel. The service was exceptional – the staff were friendly, professional, and always willing to help. The cleanliness of the room and the entire hotel was impressive. Everything was spotless and well-maintained. I also appreciated the facilities provided, especially the pool, kids club, private beach which made my stay even more enjoyable. Highly recommended!

Great hotel if you just want to stay within the hotel compound. You can walk to Long Beach but it is a bit far. They provided ferry from Fairfield Kuala Besut, it's much better then the usual speed boat to Perhentian.

Compared to other resort in Perhentian Island, this one is the best. This quality comes with the price.

This hotel is beautiful. It’s brand new but well maintained. And the staff are the nicest super helpful bunch you’ll ever meet. The food is good and well done! I spent a whole day at the pool and the water was amazing with the view of the ocean, free iced water, and whatever you want to eat and drink by the pool. I was fasting the first day I arrived and they provide suhoor instead of breakfast, but they deliver it to your room. I had 2 full trays of food and barely finished not even half. It’s good