Just returned from zostel plus Lonavala today morning. Even though the location of the hotel was out of this world, away from the Hustle bustle of city life, the room, service and maintenance were absolutely pathetic. The room that we checked in was suite with Lake View. The room was very spacious had a wonderful view from the Windows and uniquely had a bathtub in the living area. But that was all the good point about the room. When we checked in to the room the AC was not working and it was even broken as you can see from my pics, the fan was full of dust which sprinkled all over us and the floor at night, the bathtub was leaking and water leaking out on the floor in front of the washroom, the tea kettle which was provided was also burnt and yes the worst part was that the towels that we were provided seemed the same with which the housekeeping staff cleans the commode n washroom as both were of same texture and colour and kept together. We had to call the service supervisor at least four to five times during our stay It was very very disappointing. Even though management has assured correction on all these, our vacation was compromised to a great extent. Carried a very high expectation from zostel which was not kept. Request to concerned authorities to take this up very seriously and do the needful asap