My friend and I stayed at this resort for four nights, and unfortunately it was the worst resort experience we’ve ever had. A week before our arrival, I emailed to request details about our room type and never received a reply. We didn’t get the room type we booked and had to move the second day. When we arrived, the staff kept passing us from one person to another, saying it wasn’t their responsibility. A staff I believe called Mayfer simply offered us the print out hotel T&C to read.
Although I had prepaid the full amount, we were asked to pay again at check-in. I showed the payment confirmation and they finally acknowledged it — but at checkout, they asked us to pay again and made us wait about 30 minutes while they tried to verify the payment. Throughout the stay, the staff showed little interest in answering questions or helping guests.
While there were some visible efforts to improve, the restaurant experience was extremely disappointing. The buffet food wasn’t replenished, the quality was poor, and I personally witnessed a staff member lick an orange at the buffet — which was shocking and unacceptable. Overall, a horrible experience.
