No. 88 Jiuhua West Avenue, Longqiao Subdistrict, Chengxiang District, Putian, Fujian, ChinaView hotel details
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Guest Reviews of Shangri-La Putian
9.4/10
Outstanding
1677 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location9.5
Amenities9.4
Service9.4
Cleanliness9.5
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All reviews(1677)
Positive reviews(1646)
Reviews with photos/video(424)
Friendly front desk staff(232)
Classy environment(224)
Relaxing hot springs(201)
Loved the view(146)
Delicious breakfast(115)
Clean pool(46)
Well designed(33)
Negative reviews(31)
Guest User
Deluxe King Room
Stayed in Dec 2025
Solo traveller
4 review
9.0/10
Great
Posted on Jan 27, 2026
A bit remote from city central, but great service and beside a beautiful park , good for retreat. I like the Gym a lot
Response from Property: 尊敬的賓客您好,感謝您入住莆田香格里拉!莆田香格里拉坐落於莆田城廂區,位於綬溪公園旁,自然風景優雅,歷史人文景觀聚集。酒店緊鄰綬溪公園、莆田博物館、和莆田學院,九華商業廣場位於酒店右上方150米處,地理位置優越,購物用餐方便,鬧中取靜,是城市微度假的首選之地,期待您的下次蒞臨!
Guest User
Deluxe King Room
Stayed in Dec 2025
Couple
20 review
9.5/10
Amazing
Posted on Jan 12, 2026
The environment here is great, and taking a stroll in the park is incredibly relaxing. The Millennium Longevity Ancient Bridge is nearby, perfect for soaking up some sun at the bridgehead. Jiuhua Plaza is right next door, making it easy to grab a quick meal. For a more substantial dinner, there's Awei Seafood,莆田's most popular restaurant, which offers top-notch food and atmosphere.
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Response from Property: (健體中心+温泉館+城市度假)尊敬的賓客您好,感謝您入住莆田香格里拉!莆田香格里拉坐落於莆田城廂區,位於綬溪公園旁,自然風景優雅,歷史人文景觀聚集。酒店緊鄰綬溪公園、莆田博物館、和莆田學院,九華商業廣場位於酒店右上方150米處,地理位置優越,購物用餐方便,鬧中取靜,是城市微度假的首選之地,期待您的下次蒞臨!
Guest User
Deluxe King Room
Stayed in Dec 2025
Travelling with friends
5 review
10/10
Outstanding
Posted on Jan 7, 2026
The hotel was excellent. I arrived late, and they even upgraded my room for free. It's right across from Jiuhua Plaza and very close to the E-commerce Town, about two kilometers away. The café, however, had poor service; there was only one staff member. I waited for ages without being served, and whenever I asked something, they said they didn't know. I've stayed at Shangri-La many times, and this was the only time the café experience was bad. After the hotel lobby manager found out, they sent up chocolates, wine, and a small cake as compensation. The service experience was exceptional, and I'll definitely choose to stay at Shangri-La again in the future. Highly recommended!
Original textTranslated by Google
Response from Property: 尊敬的賓客您好!感謝您入住莆田香格里拉! 很高興您能抽空為我們分享您的入住體驗!我們很高興得知酒店同事熱情洋溢的服務令您滿意。香格里拉的每位員工均是“熱情好客的香格里拉人”,能為您提供用心、周到的服務是我們的榮幸。期待您的再次蒞臨!
Guest User
Premier River View King
Stayed in Dec 2025
Family
6 review
9.0/10
Great
Posted on Jan 6, 2026
The rooms and service were good, and the à la carte Chinese restaurant was decent. However, the breakfast was a letdown. After 9 AM, they didn't replenish the toppings for the noodle station.
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Response from Property: 尊敬的賓客您好!感謝您入住莆田香格里拉! 我們很高興得知您有一次愉悦的用餐體驗。酒店早餐位於一樓香樂園,您可以在落地窗前一邊欣賞園林美景,一邊享受愜意早餐。中式早餐、西式早餐應有盡有,與家人一起盡情品味正宗粵式點心、本地超愛的莆田菜、大廚現場烹飪的美食....期待您的下次蒞臨!
DaocaorenPJ
Premier River View Twin
Stayed in Nov 2025
Family
19 review
10/10
Outstanding
Posted on Dec 30, 2025
Had a good experience, even though my family and I only stayed one night. The Chinese food at the hot spring hotel was excellent, and the indoor hot spring was a highlight. We could order food separately and shower, which was great for privacy. Of course, for a more budget-friendly option, there's also the public bath.
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6/8
Response from Property: 尊敬的賓客您好,我們的温泉館,香格里拉集團打造首家温泉行館,融合福建地區人文元素建造,內設室內湯池、户外野溪湯、標準湯屋、家庭湯屋、SPA房、熱石房、濯秀宴、漫時光休息區等場所,配套設施齊全,提供一站式温泉服務,打造城市微度假。我們的温泉館是富鍶養生型温泉,温泉水富含鍶、硒、鉀、鈣、鈉、鐵等20餘種微量元素。其中鍶含量高達33.3mg/L。期待您的再次蒞臨!
shl89
Deluxe Twin
Stayed in Nov 2025
Family
21 review
10/10
Outstanding
Posted on Dec 11, 2025
The shangri-la putian is conveniently located opposite a huge shopping mall and beside a garden. The room was nice and cosy and the service was attentive and impeccable, with Melvin (?) accompanying us to the room and constantly asked if we needed help with anything. All the staff were friendly and helpful and gave us many suggestions on where we could go during our stay and rarely have we experienced such excellent level of hospitality when staying at similar hotels. The river view we had was amazing. Food at shang garden was tasty, and Lydia's service was excellent, offering us extra snacks and soup. The portions served were huge and reasonably priced. Highly recommended to anyone visiting Putian!
莆田香格里拉酒店地理位置优越,对面就是大型购物中心,旁边就是花园。房间舒适温馨,服务周到细致,一位名叫(Melvin)的服务员亲自送我们到房间,在大堂碰到我们时会问我们是否需要任何帮助。所有员工都非常友好热情,为我们提供了很多游玩建议。入住类似酒店,我们很少体验到如此卓越的服务。房间的河景令人惊艳。香园餐厅的菜肴美味可口,服务员(Lydia)的服务也无可挑剔,还主动为我们提供了额外的点心和汤。菜量十足,价格也十分合理。强烈推荐给所有来莆田的游客!!
6/10
Response from Property: (天然氧吧+美食+温泉)尊敬的賓客您好!感謝您入住莆田香格里拉! 很高興您能抽空為我們分享您的入住體驗!我們很高興得知酒店同事熱情洋溢的服務令您滿意。香格里拉的每位員工均是“熱情好客的香格里拉人”,能為您提供用心、周到的服務是我們的榮幸。温馨舒適的客房採用新中式風格設計,木質原料的應用及傳統編織品花紋的裝飾體現了莆田本地特色。房間配備的全景落地玻璃窗令壯闊山景或蜿蜒河景映入眼簾,在此遠離喧囂,心曠神怡。舒心順暢的入住體驗自辦理入住的那一刻起,都在現代科技的高效和智能化各個環節體現的淋漓盡致。期待您的下次蒞臨!
Anonymous User
Deluxe Twin
Stayed in Aug 2025
Family
56 review
9.7/10
Amazing
Posted on Dec 5, 2025
Took my mom for a weekend getaway. The hotel is quite new, and the room was decent (though it was off-peak season, and we still didn't get a river view, which was a shame). The hot spring facilities and service were excellent. Overall, we were pretty satisfied.
Original textTranslated by Google
Response from Property: (天然氧吧+美食+温泉)尊敬的賓客您好,感謝您入住莆田香格里拉!温馨舒適的客房採用新中式風格設計,木質原料的應用及傳統編織品花紋的裝飾體現了莆田本地特色。房間配備的全景落地玻璃窗令壯闊山景或蜿蜒河景映入眼簾,在此遠離喧囂,心曠神怡。舒心順暢的入住體驗自辦理入住的那一刻起,都在現代科技的高效和智能化各個環節體現的淋漓盡致。期待您的下次蒞臨!
pomona
Deluxe Twin
Stayed in Jul 2025
Family
2 review
9.0/10
Great
Posted on Aug 24, 2025
Excellent location and service. It was perfect for our multi-generational family, providing a truly hassle-free 5-star experience. We received a room upgrade, and the views from our room were stunning. The package deal offered excellent value for money. Highly recommended!
Original textTranslated by Google
Response from Property: Dear guest, thank you for staying at Shangri-La Putian! Our warm and comfortable guest rooms feature a neo-Chinese style, with wood accents and traditional weaving patterns reflecting Putian's unique character. Panoramic floor-to-ceiling windows offer breathtaking mountain or river views, creating a tranquil escape from the hustle and bustle. From the moment you check in, your stay is seamless, with modern technology and intelligent features immersing you in every aspect. We look forward to welcoming you back!
Tuchengyige
Deluxe King Room
Stayed in Jul 2025
Business traveller
8 review
10/10
Outstanding
Posted on Aug 24, 2025
This is truly one of the best hotels in Putian. The service is professional and the facilities are upscale, definitely living up to the Shangri-La standard. Plus, there's a small lake behind the hotel, which is lovely for a walk or a jog.
Original textTranslated by Google
Response from Property: Dear guests, thank you for staying at the Shangri-La Hotel Putian! Located in Putian's Chengxiang District, right next to Shouxi Park, the Shangri-La Hotel Putian is nestled amidst beautiful natural scenery and a rich tapestry of historical and cultural attractions. The hotel is adjacent to Shouxi Park, the Putian Museum, and Putian University. Jiuhua Commercial Plaza is just 150 meters above the hotel. With its prime location, convenient for shopping and dining, and tranquility amidst the bustle of the city, it's the perfect choice for a city getaway. We look forward to welcoming you back!
Hezijiduihuadefengmaozi
Deluxe King Room
Stayed in Jul 2025
Family
1 review
10/10
Outstanding
Posted on Aug 14, 2025
A truly excellent experience! The five-star service was absolutely impeccable. Just a note: swim caps are required at the pool. It would be great if disposable ones could be provided. Upon check-out, they even gave my child an adorable 'Zhuangyuan' (top scholar) themed water cup – it truly lives up to its reputation as the 'Hometown of Zhuangyuan'!
Original textTranslated by Google
Response from Property: Dear guests, thank you for staying at the Shangri-La Hotel, Putian! Our warm and comfortable guest rooms feature a neo-Chinese style, with wood accents and traditional weaving patterns reflecting the local character of Putian. Panoramic floor-to-ceiling windows offer breathtaking mountain or river views, creating a tranquil escape from the hustle and bustle. From the moment you check in, your stay is seamless, punctuated by the efficiency and intelligence of modern technology. Our hot spring resort, the first of its kind in the Shangri-La Group, incorporates elements of Fujian culture and features indoor hot springs, outdoor stream baths, standard hot spring rooms, family hot spring rooms, spa rooms, hot stone rooms, a beauty bathing area, and a leisurely rest area. With comprehensive amenities, we offer a one-stop hot spring experience, creating a mini-vacation in the city. Our hot spring water is enriched with strontium, a health-promoting mineral, rich in over 20 trace elements, including strontium, selenium, potassium, calcium, sodium, and iron. Strontium levels reach as high as 33.3 mg/L. We look forward to welcoming you again!
Guest User
Premier River View King
Stayed in Jul 2025
Travelling with friends
5 review
5.0/10
Posted on Aug 14, 2025
The view from the window was pleasant, but the major problem was an overwhelmingly strong musty smell in the room. This was consistent across all three rooms we booked. During humid seasons, they absolutely need to enhance their dehumidification to keep the indoors dry. Given that Shangri-La is the most expensive hotel in Putian, even surpassing the newly opened Crowne Plaza in price, this level of mustiness is truly unacceptable. Furthermore, I provided feedback, but no one ever contacted me about it.
Original textTranslated by Google
6/7
Response from Property: Dear guest, thank you for choosing to stay at Shangri-La Putian and for taking the time to share your feedback. We deeply regret the musty odor you experienced in your room during your stay, which fell short of your expectations. Regarding the odor issue you reported, which is caused by the humid season, we have immediately notified our engineering and housekeeping teams for a comprehensive investigation and resolution. We will enhance ventilation and deep cleaning in all guest rooms, and will prioritize increasing the frequency of dehumidifier operation and humidity monitoring during humid weather to ensure fresh, dry, and comfortable indoor air. We fully understand your concerns regarding the discrepancy between the price and experience, and we have taken your feedback seriously as we strive to ensure our service and amenities meet guest expectations. Management takes this matter very seriously. Please leave your contact information or call us, and we will arrange for a dedicated team to resolve the issue. We understand that this experience fell far short of the Shangri-La standards you deserve, and we sincerely hope to offer you a fresher experience on your next visit. We look forward to welcoming you back!
Guest User
Deluxe King Room
Stayed in Jul 2025
Travelling with friends
15 review
10/10
Outstanding
Posted on Aug 11, 2025
We were extremely happy with the room. The view, showcasing Qiaoxi Park's ancient bridge, a serene stream, and a wide stretch of vibrant green landscape, was absolutely wonderful! The room itself was very spacious and came fully equipped, with all amenities being in excellent condition.
Original textTranslated by Google
Response from Property: Dear guest, thank you for staying at Shangri-La Putian! Our warm and comfortable guest rooms feature a neo-Chinese style, with wood accents and traditional weaving patterns reflecting Putian's unique character. Panoramic floor-to-ceiling windows offer breathtaking mountain or river views, creating a tranquil escape from the hustle and bustle. From the moment you check in, your stay is seamless, with modern technology and intelligent features immersing you in every aspect. We look forward to welcoming you back!
Anonymous User
Deluxe King Room
Stayed in Jul 2025
Family
2 review
10/10
Outstanding
Posted on Aug 7, 2025
We were upgraded to a room, and the view was fantastic. Compared to other Shangri-La properties, this one offers excellent value for money.
Original textTranslated by Google
Response from Property: 尊敬的賓客您好,感謝您入住莆田香格里拉!温馨舒適的客房採用新中式風格設計,木質原料的應用及傳統編織品花紋的裝飾體現了莆田本地特色。房間配備的全景落地玻璃窗令壯闊山景或蜿蜒河景映入眼簾,在此遠離喧囂,心曠神怡。舒心順暢的入住體驗自辦理入住的那一刻起,都在現代科技的高效和智能化各個環節體現的淋漓盡致。期待您的下次蒞臨!
Guest User
Deluxe King Room
Stayed in Jul 2025
Business traveller
1 review
10/10
Outstanding
Posted on Aug 3, 2025
The hotel is nestled right in the park, boasting an upscale and elegant ambiance. It overlooks an ancient bridge and a clear river, with egrets gracefully soaring by. The service was exceptional. I would definitely choose this hotel again.
Original textTranslated by Google
Response from Property: 尊敬的賓客您好,感謝您入住莆田香格里拉!莆田香格里拉坐落於莆田城廂區,位於綬溪公園旁,自然風景優雅,歷史人文景觀聚集。酒店緊鄰綬溪公園、莆田博物館、和莆田學院,九華商業廣場位於酒店右上方150米處,地理位置優越,購物用餐方便,鬧中取靜,是城市微度假的首選之地,期待您的下次蒞臨!
Guest User
Deluxe Twin
Stayed in Jun 2025
Family
13 review
10/10
Outstanding
Posted on Jul 28, 2025
After returning from Meizhou Island, we saw Shangri-La recommended on Ctrip and made a beeline for it. The lobby decor, as always, exuded the classic Shangri-La style. The concierge service was excellent, and the breakfast spread was plentiful, though I wasn't quite accustomed to the taste of Yan Jiao (a type of wonton made with pork skin, if I recall correctly). The ancient bridge right next door was also a picturesque sight.
A special mention goes to Tina, who was incredibly warm and enthusiastic. She gave us fantastic recommendations for local dining and attractions. When arranging our room, she noticed we had children and thoughtfully sent up kids' slippers and toothbrushes. The welcome fruit was also pre-arranged, featuring a large, fresh bunch of grapes and two wonderfully juicy and tender pears. Her service was truly attentive and personalized.
We were only passing through Putian on our way back from Meizhou Island this time, but we unexpectedly discovered that Putian is definitely worth revisiting! Next time, we'll plan a dedicated trip here and will absolutely stay at the Shangri-La again. We really hope to see Tina again then! 😘😘
Original textTranslated by Google
Response from Property: Dear guest, thank you for staying at the Shangri-La Hotel, Putian! We are delighted that you took the time to share your experience with us. We are delighted to hear that you were satisfied with the enthusiastic service provided by our hotel colleagues. Every Shangri-La employee is a "hospitable Shangri-La person," and it is our honor to provide you with attentive and thoughtful service. We look forward to seeing you again!