Steigenberger Resort Alaya Marsa Alam – Red Sea

We are in the hotel for 10 days. Just like before, the hotel remains top. I really can only only positive comments and there is even more attention paid to details, such as the nice glasses to use at the pool. I am not an easy person when it comes to hotels until next time.

We have been to quite a few 5-star-resorts around the world - and this one really is tip of the top. Maintenance, service, food, friendlies of each and every member of the staff ... There is a reason why most of the customers are returning guests. We really appreciated the quiet and polite atmosphere (no excessive day drinking, music by the main pool only during aqua gym at noon). I highly recommend this place to people who like to spend time in a beautiful, high quality environment with kind, well behaved people. And I specifically have to mention our wonderful housekeeping-artist, Mr Mahmoud ❤️ You made our vacation special.

This resort was lovely and very clean. We stayed in many places while touring Egypt for a month and this was by far my favorite! You can find other places that are nice with similar amenities but they take it to another level with their staff. They arent just well staffed w peple who do their jobs but they were very kind, friendly and funny. They always took a moment to chat and see how we were doing. They all seem to enjoy working there and it is reflected in how they interact with the guests! Some highlights include: upgraded wifi Comfortable and clean rooms w comfortable beds. A great variety of quality food that changed daily. A well designed layout of the property w several pools including a heated pool. Laundry service. Most of all it was the staff! It wouldn't have been as much fun if they were cold and just efficient. I'm not sure if it's corporate values or a really good manager but they managed to hire the very best staff to make this property stand out!

We had a great time at the Alaya beach. We liked the staff, the food, the swimming pools, the room (very clean and well maintained) very much so for us a 10 out of 10

The location is great, and the reef is nice for snorkelling. The room was spacious, and the walk-in wardrobe is a nice addition to the experience. As for the service, I'd say it's disappointing for the 5-star hotel. It seems like the place lacks proper management engagement or control, which results in staff being rude, inattentive, or lazy. For example, the room boys routinely forgets to refill water , towels, or snack bar, the beach staff fail to restock toilet paper or paper towels for up to 6 hours in the only beach toilet, and the beach bar staff only make appearance every 2-3 hours. One particular lifeguard would be harassing the younger female guests into closer contact with him (like going snorkelling with him and so on). But the most problematic part for me was the disappointing quality of food in most restaurants. Firstly, there's precisely one grill cook, Kareem, who actually knows how to cook on grill. The others overcook everything, have to be asked to redo simple dishes, and only manage to do this with the guidance of the head chef. Secondly, most of the dishes from other cultures, has been cooked wrongly. The ceviche in the seafood restaurant you have to book in advance was just frozen shrimps fully covered in sriracha sauce, the tempura shrimps with orange and wasabi lacked both orange and wasabi and so on. I fully appreciate that other guests might have different position and love the vacation they had in the hotel, but my husband and I had very mixed experience during the stay.

Our first visit but definitly not our last. The hotel is top. Staff is very kind en do everything to make your vacation great. The restaurants are marvelous en the food is great.