Guest User
August 18, 2024
Super rubbish. First of all, they overbooked the rooms and sent us to other hotels without our consent. Secondly, the hotel staff discriminated against Asian faces and gave priority to white people to check in, which resulted in us not being able to check in after half an hour of searching. The room was terrible (we were sent to their Anforas Beach Hotel). The Chinese were arranged with old rooms (the Chinese we met in the hotel and on Xiaohongshu had the same experience as us). The air conditioners were broken, and the showers were broken. Ctrip customer service could not change or upgrade the room after multiple communications (paid upgrade). The hotel front desk and manager refused to communicate, especially the front desk had a bad attitude, rolled their eyes and were impatient many times. The phone was not answered and the email was not replied. Check-out also took more than 40 minutes. Incomprehensible work efficiency
Facilities: The facilities are old and damaged, and the hotel turned a blind eye
Hygiene: Poor, there are bugs on the sheets, all hair balls, and a lot of dust on the floor
Environment: Okay, the only highlight of the snorkeling spot
Service: Bad attitude, discrimination against Asian faces, discrimination against Chinese people, and no fair communication and treatment
Advertise on Chinese platforms to make money from Chinese people, please respect them, whether it is Chinese customer service or Chinese platforms
I would like to give special thanks to Ctrip’s customer service team for their unremitting efforts in providing us with opportunities to communicate.
Original TextTranslation provided by Google