Anonymous User
July 12, 2023
When I arrived on the first day, I was embarrassed to say that the room I had booked was all sold out, but they asked if I could change the room, so of course I thought they would give me an upgraded room, but they changed it to a worse room. I definitely booked a room with a refrigerator and washing machine, but there was none, and the air conditioner didn't blow cold air directly, so it was too hot. It was so strange, when I asked why I changed to a cheaper room, the app I use in China said it was a more expensive room and the room size was larger than the room I originally booked. I just asked to change to the room I originally booked, and he said he would see it tomorrow and change it to the room I originally booked. To be honest, this was the first time I've been to China, so I was a little dumbfounded. When I moved to the room I originally booked the next morning, of course the room size was bigger and the air conditioner worked better. Of course, the air conditioning in the room we moved to was not adjustable, so it was a bit cold at night, but all other facilities were fine. I was very offended by the way the hotel looked at guests as ******. The picture is the room that the hotel randomly put in because there was no room and the room that I originally booked that I moved to a day later.
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