the Westin Qingdao

the Westin Qingdao Reviews

the Westin Qingdao

5th Floor, No. 8 Hong Kong Middle Road, Shinan District, Qingdao, Shandong 266071, ChinaView hotel details
the Westin Qingdao
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Guest Reviews of the Westin Qingdao

9.3/10
Very Good
4970 review
Verified reviews
Location9.4
Amenities9.2
Service9.3
Cleanliness9.3
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All reviews(4970)
Positive reviews(4795)
Reviews with photos/video(1121)
Delicious breakfast(505)
Friendly front desk staff(313)
Close to metro(159)
Clean pool(127)
Great swimming pool(127)
Nice sea view(116)
Delicious buffet(55)
Negative reviews(175)
Heise1028
Westin Twin Bed Room
Stayed in Apr 2026
Family
12 review
10/10
Outstanding
Posted on May 10, 2026
Came to Qingdao for a concert, decided to spend an extra day exploring the city beforehand, and this hotel certainly didn't disappoint. It's super convenient: a direct ride on Metro Line 3 from the high-speed train station takes you right to the hotel entrance. Vientiane City Mall is just across the street, and Wusi Square is a short walk in the opposite direction. Getting around couldn't be easier. The service was also excellent; the operator, Xiao Gao, helped me upgrade to a sea-view room and even included a complimentary breakfast. Nice!
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Guest User
Westin Twin Bed Room
Stayed in Apr 2026
Family
9 review
10/10
Outstanding
Posted on May 9, 2026
I have to say, Kimi's personalized service significantly elevated our overall stay. They were dedicated to their work, attentive to every guest, and truly impressed every customer with their sincerity and meticulousness. I highly commend Kimi's service attitude and professionalism, and they deserve special recognition and reward from the hotel. I will definitely choose this hotel again for future business trips and vacations, and I will enthusiastically recommend it to my colleagues and friends. I look forward to my next visit and experiencing Kimi's warm and excellent service once more.
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Guest User
Westin Studio Rooms
Stayed in Apr 2026
Solo traveller
2 review
10/10
Outstanding
Posted on May 9, 2026
Fantastic stay! ✨ The hygiene was impeccable, and Kimi provided exceptionally warm and thoughtful service – a special shout-out to them! The room had great natural light and ventilation, and the bed was super comfortable for a good night's sleep. The location is also very convenient for getting around. Excellent value for money, definitely worth coming back!
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Nanchengdaweizi
Westin Twin Bed Room
Stayed in Apr 2026
Family
25 review
10/10
Outstanding
Posted on May 10, 2026
The room absolutely meets five-star standards, and the hotel overall feels like home. Breakfast is incredibly rich and varied, and the location is fantastic – just a few minutes' walk to May Fourth Square, and right across the street from Qingdao's bustling MixC mall. Winni, the staff member who checked us in, had an exceptional service attitude; seeing that we had elderly family with us, she thoughtfully arranged a non-smoking room on a quiet floor. The hotel gym is also quite good. The only minor issue is that the underground parking is a bit like a maze, but the parking attendant was very kind.
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Guest User
Westin Deluxe King Bed Room
Stayed in Apr 2026
Solo traveller
9 review
10/10
Outstanding
Posted on May 7, 2026
The hotel's location is excellent, and the service response is very fast. I thought there might be issues with sound insulation, but there weren't. The in-room amenities are also great. The staff are very professional and good; I'll choose this hotel again next time I visit Qingdao. Nicky at the front desk left a deep impression on me; he helped me coordinate and resolve a room issue. I'd like to express my gratitude here.
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Response from Property: 尊敬的賓客，非常感謝您如此細緻且高度的評價！讀到您説“下次來青島還會選擇”，是我們收到的最好禮物。同時，我們要特別感謝您對前台同事 Nicky 的認可。他在協調房間安排時的專業與高效，正是我們團隊追求的服務標準。我們會將您的表揚傳達給 Nicky，這對他來説是極大的鼓舞。期待在您下一次青島之旅中，繼續為您提供安心、優質的入住體驗。祝您生活愉快！
Guest User
Westin Twin Bed Room
Stayed in Mar 2026
Family
8 review
10/10
Outstanding
Posted on May 7, 2026
The room was clean, the service was welcoming, and we even got a free room upgrade. Highly recommend!
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Response from Property: 尊敬的賓客，非常感謝您的推薦與五星好評！很高興得知您對房間的整潔度、我們的熱情服務以及免費房型升級感到滿意。我們一直致力於為每一位客人提供超預期的入住體驗，而 Winni 的熱情體貼正是這一理念的生動體現。我們會將您的表揚第一時間傳達給 Winni，這對他/她來説是莫大的鼓勵。期待您下次光臨，我們將繼續以潔凈的環境和暖心的服務迎接您的到來。祝您生活愉快！
Anonymous User
Westin King Bed Room
Stayed in Mar 2026
Solo traveller
4 review
10/10
Outstanding
Posted on May 1, 2026
During my stay, Kimi provided excellent service. When I had an issue with my room, she quickly helped me resolve it. I'm quite satisfied with this stay and give Kimi's service a five-star rating. Great job!
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Response from Property: 尊敬的賓客，您好！非常感謝您選擇入住並分享這次特別的體驗。對於您在入住期間遇到的房間問題，我們深表歉意，但更想感謝您對我們處理態度的認可。得知前台同事Kimi在問題發生後能夠迅速響應並幫您解決，我們深感寬慰。對他而言，能夠在突發狀況下為您排憂解難，正是其專業素養與責任心的體現。您的五星好評是對Kimi及團隊莫大的鼓勵。我們將以此為契機，進一步加強客房檢查流程，避免類似問題再次發生。再次感謝您的包容與支持，期待您的下次光臨，我們將竭誠為您提供更完美、更無憂的居停體驗！
Guest User
Westin Deluxe King Bed Room
Stayed in Mar 2026
Solo traveller
1 review
10/10
Outstanding
Posted on Apr 30, 2026
Huge thanks to Kimi for taking such good care of me throughout my stay, making my solo trip so much smoother and more comfortable. I truly commend Kimi and hope the hotel recognizes such an excellent employee. Wishing Kimi all the best in their work and looking forward to seeing them on my next trip!
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Response from Property: 尊敬的賓客，您好！非常感謝您選擇入住，並送上這份充滿温情的祝福。讀到您的留言，我們內心無比温暖。對於獨自出行的賓客而言，旅途中的順暢與安心尤為重要。得知前台同事Kimi能為您提供全程的貼心照顧，讓您的單人旅程不再孤單，我們感到非常欣慰。期待您的下次旅行，青島威斯汀全體同仁，尤其是Kimi，都已迫不及待想再次迎接您的歸來！
Guest User
Westin Twin Bed Room
Stayed in Mar 2026
Family
31 review
10/10
Outstanding
Posted on Apr 28, 2026
This hotel has an old money vibe with exquisite and high-end details throughout. We were very satisfied with the hotel's dinner. The breakfast buffet, however, has room for improvement.
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Response from Property: 尊敬的賓客，非常感謝您選擇下榻青島威斯汀酒店，並分享您細緻且中肯的入住體驗。很高興您對酒店典雅格調及精緻細節給予高度認可，我們一直致力於通過經典而考究的設計，為賓客營造沉穩、高級且舒適的居住氛圍。同時，得知酒店的晚餐讓您感到滿意，我們也倍感欣慰，餐飲團隊將繼續保持高水準的出品，為您帶來味蕾上的享受。對於您提到的自助早餐尚有進步空間，我們非常重視並虛心接受您的建議。我們將立即反饋至餐飲管理團隊，對早餐的品種豐富度、口味及呈現方式進行深入覆盤與優化，力求在未來的服務中為您帶來更完美的晨間體驗。真誠期待您的再次光臨，讓我們有機會向您展示改進後的成果，繼續為您提供精緻卓越的住宿服務。祝您生活愉快！
Guest User
Westin Deluxe King Bed Room
Stayed in Mar 2026
Solo traveller
2 review
10/10
Outstanding
Posted on Apr 20, 2026
Participated in the marathon on April 19th and chose to stay at the Westin Hotel near the starting line. The hotel was very comfortable, and Aris, the front desk staff member, was incredibly helpful. She even packed a breakfast for me to take early the next morning. I highly recommend it to everyone!
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Response from Property: 尊敬的賓客，祝賀您順利完成4月19日的馬拉松挑戰！看到您在賽前選擇了威斯汀，並收穫了舒適的休憩體驗，我們由衷為您感到高興。特別感謝您對Aris的表揚，在得知您需要早起參賽後，第一時間貼心為您準備打包早餐，希望能為您補充滿滿的能量。能陪伴您度過這段充滿激情的賽前時光，見證您的拼搏與堅持，是我們莫大的榮幸。您的“強烈推薦”是對我們最大的肯定。無論是為了奔跑還是為了休憩，威斯汀始終在這裏，期待下次再為您加油助威！
Guest User
Westin Twin Bed Room
Stayed in Mar 2026
Family
2 review
10/10
Outstanding
Posted on Apr 20, 2026
The room was spotless and clean, the service excellent, and the food delicious. The gym facilities were comprehensive, and the swimming pool was especially bright and comfortable. It was my husband's birthday, and he even received a birthday gift, which was a lovely and thoughtful touch. I will definitely stay here again next time I'm in Qingdao.
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Response from Property: 尊敬的賓客，非常感謝您選擇在我們酒店度過先生重要的生日，並分享如此温暖且詳盡的入住體驗。得知您對房間的整潔度、餐飲口味、健身設施以及尤其喜愛的游泳池感到滿意，我們倍感欣慰。更讓我們感動的是，酒店準備的生日小禮物能為先生的生日增添一份驚喜與温馨。正如您所感受到的，我們始終希望每一位賓客都能在這裏感受到家一般的温暖與關愛。您的“下次來青島會再次入住”是對我們最高的信任與承諾。期待在不久的將來與您重逢，繼續為您創造更多美好回憶。祝您和先生生活幸福，生日快樂（補祝）！
Anonymous User
Westin King Bed Room
Stayed in Mar 2026
Other
2 review
9.5/10
Amazing
Posted on Apr 12, 2026
The hotel entrance is right by the subway station, which is super convenient for a smooth connection to the airport and the Cai Jie concert. A big thank you to Luna Xu and Elara Zhang for their kind assistance during check-in, where they perfectly understood my needs and even arranged a room with a view. It made for a wonderful weekend! Thanks! 😊
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Response from Property: Dear Guest, thank you so much for choosing to stay at our hotel and sharing such a vibrant weekend! We are delighted to know that the hotel's convenient subway access made your trip a truly seamless experience, allowing you to easily reach the airport or attend concerts and fully enjoy the music and travel. A special thank you for mentioning our colleagues Luna Xu and Elara Zhang! They are always dedicated to understanding and addressing the needs of each guest through meticulous communication. We look forward to meeting you again on a future weekend or holiday and continuing to provide you with comfortable and convenient accommodations. Have a wonderful time and we look forward to seeing you again!
Guest User
Deluxe Family Suite
Stayed in Mar 2026
Travelling with friends
30 review
10/10
Outstanding
Posted on Apr 12, 2026
Absolutely loved my stay! I was pleasantly surprised that the hotel is right above the subway station, making it super convenient for getting around every day. The location is excellent; I could easily walk to May Fourth Square and the seaside boardwalk, and it was a short trip to the Olympic Sailing Center and Badaguan Scenic Area. The room view was stunning, especially the city night lights—so romantic! The facilities are new, and the hygiene was top-notch. Kimi's service was also incredibly thoughtful. After a long day of sightseeing, coming back here was so relaxing. The food was fantastic too! This trip really hit all the right notes.
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Response from Property: Dear Guest, we are honored and delighted to read your "Extremely Satisfied" and "Perfect Travel Experience" review! Thank you so much for choosing our hotel and for sharing your detailed experience. A special thank you for specifically praising our colleague Kimi! Kimi consistently focuses on the needs of every guest with her attentive and professional service. Your recognition is not only a great encouragement to her work but also motivates our entire team to continue upholding high standards and providing warm and thoughtful service to our guests. We will pass on this praise to Kimi immediately. We look forward to welcoming you back to this relaxing and romantic "home" in the near future. Wishing you a happy life and all the best!
Dadaozhixing。
Westin Deluxe King Bed Room
Stayed in Mar 2026
Business traveller
44 review
10/10
Outstanding
Posted on Apr 11, 2026
I highly recommend this five-star hotel! The service was absolutely top-notch. The staff, especially Aris, were incredibly polite, responsive, and professional – truly attentive. The room was spotless, beautifully decorated with a sophisticated touch, and came with excellent amenities, making for a very comfortable stay. The hotel's location is superb, offering easy access to everything while still being quiet and private. I genuinely experienced high-quality hotel service here and it's definitely worth another visit.
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Response from Property: Dear Guest, we are honored and thrilled to receive your "Highly Recommend" review! Thank you so much for your high praise of our hotel's overall service, facilities, and location. A special thank you for specifically mentioning our colleague Aris. Aris consistently serves every guest with professionalism, efficiency, and sincerity. Your affirmation is not only a great encouragement to his work but also motivates our entire team to continue upholding the standard of "first-class service" and creating more warm and unforgettable moments for our guests. We will pass on your praise to Aris and the relevant departments, which we believe will greatly motivate everyone. We look forward to welcoming you back home in the near future, giving us the opportunity to provide you with an even more perfect stay. Wishing you a pleasant life and all the best!
Anonymous User
Club Twin Bed Room
Stayed in Mar 2026
Family
1 review
10/10
Outstanding
Posted on Apr 14, 2026
I booked the Business Twin Room this time, and it was excellent value for money. The breakfast had a great variety, and the self-service dinner at the Executive Lounge's happy hour was quite tasty. Nicky also helped me with a late check-out. I'm very satisfied with this stay.
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Response from Property: Dear Guest, thank you so much for choosing our hotel and for sharing such a positive review. We are delighted to hear that you appreciated the value for money of the Business Twin Room, the wide variety of breakfast options, and the delicious light meals during happy hour in the Executive Lounge. We are committed to providing our guests with exceptional value and diverse dining choices, and we are pleased that these details enhanced your trip. A special thank you for mentioning our colleague Nicky! We have immediately conveyed your positive feedback to her. Nicky always adheres to the principles of flexible and attentive service. Assisting you with a smooth late check-out, making your trip more comfortable, is what makes her happiest. Your satisfaction is the greatest encouragement for her work and will inspire the team to continue providing efficient and warm service. We look forward to serving you again on your next visit, continuing this comfort and enjoyment. Wishing you a pleasant stay and all the best!