New World Qingyuan Hotel

A hotel worth staying at for the fourth time! Both the service and the environment are exceptional. The room is maintained to absolute perfection, the bedding is super comfortable, and the mountain view from the balcony is breathtaking! We were extremely satisfied with the service 👍, especially the lovely GRO Jane, who responded to all our requests so quickly 👍 and took such thoughtful and attentive care of us! The kids had an amazing time 🥳! Looking forward to our next stay! ❤️

It was exceptionally quiet at night, with a beautiful environment. There are plenty of activities for kids, and the hot springs are very clean. All in all, it's a wonderful place and highly recommended for everyone!

Great for family trips! The hotel has lush greenery, making it feel like you're staying right in the middle of a forest—perfect for a relaxing getaway. They even upgraded our room, which was such a thoughtful touch! Although it opened back in 2020, everything is still very well-maintained 👍

Had a fantastic staycation! The room, surrounded by greenery, was incredibly comfortable, and the balcony had its own private hot tub. Our GRO (Guest Relations Officer) Rosie provided excellent service, responding to messages super fast! The hotel's recreational facilities are extensive and suitable for all ages. However, I do hope the hotel can improve the pillows; they were a bit too soft.

Qingyuan New World Hotel (formerly Qingyuan Fairy Lake Hotel), operated by Rosewood Hotels, opened in 2020 and was rebranded in 2023. Although it has been open for six years, the overall environment and operation are very good. The hotel's design inherently exudes a sense of luxury, and there's a hotel butler WeChat service available. Many entertainment facilities require advance reservations, and while there are limits on quantity and duration, guests don't seem to scramble for them, making for a very good experience. There are many positive aspects, and overall, it matches the standards of a five-star resort hotel. Let me focus on the shortcomings: **Environment:** The hotel's design is primarily Japanese-inspired, with a strong emphasis on landscaping and extensive greenery, featuring well-arranged plants. However, the hot spring area and swimming pool area are a bit small, and the number of hot spring pools is limited and their size is particularly small. If you visit during peak season, it can feel like a 'dumpling soup' (too many people in a small space). **Facilities:** After six years of operation, some hardware facilities show signs of age. The room doors and some internal room facilities are due for an update. In our room, we encountered a leaking shower, which wet the entire bathroom floor, and electrical outlets with overly stiff covers that were difficult to plug into. **Concept:** From the water and disposable amenities provided, it seems the hotel initially aimed to highlight an eco-friendly theme, and they put effort into the form of environmental protection. However, the actual substance and impact of this environmentalism were not realized, and it ended up being more wasteful. For example, the paper-boxed water provided has a very small volume; we practically needed more than six boxes for the room. It would have been better to provide larger bottled water. Another example is the impractical packaging of the toothpaste; it's difficult to open and must be used up once opened, otherwise, it's hard to take with you. These seemingly eco-friendly measures, in reality, lead to waste. **Management:** 1. **Breakfast management needs improvement.** For instance, the breakfast restaurant can be accessed from both the main entrance and an outdoor entrance, which makes management difficult and appears chaotic. Some food stalls (like the noodle station) lack clear signs for reservations and food collection. Guests wait in line only to be told they need to queue and reserve from another end, wasting time and affecting the experience. 2. **Hotel entrance and exit management.** The hotel has multiple entrances and exits, which poses security risks as the hotel is not fully enclosed. Navigation to different entrances can be confusing, and it renders the main entrance security guard somewhat redundant. This is quite unusual for a five-star resort hotel.

Overall, it was quite good. The hotel is spacious with a great environment and stylish design. The service was good, breakfast quality was decent, and there are plenty of entertainment facilities. It's worth coming back. Highly recommended.

Arrived at the hotel at 2 PM and was able to check in early, which was a huge plus. Many family-friendly hotels often don't have rooms ready until after 3 PM. The room was clean. In the afternoon, we had afternoon tea in the lobby and bought a package for 980 yuan, which included the dinner buffet for two adults and two children. The price was great value for money. The dinner buffet had a limited selection, but the quality was decent. The kids enjoyed the crafts, fishing, and playing ball. There was also a fireworks show in the evening. Overall, it was a good experience. The restaurant and front desk/butler service were excellent. Suggestion: The buffet and breakfast could offer a wider variety of options.

The hotel service was fantastic. Each guest had a dedicated contact person, and my front desk attendant, Mati, was always responsive to my needs and proactively asked about my dining arrangements. When I encountered questions during check-in, staff were promptly sent to assist me. The hotel environment is truly comfortable, a perfect escape from the hustle and bustle. Swimming, soaking in the hot springs, and enjoying the breeze and fresh air on the balcony – it was incredibly relaxing! I slept wonderfully and felt completely at ease. I'll definitely recommend it to my family and friends!

Friends kept recommending this as the best family-friendly hotel. The hotel environment is undeniably great, with lush greenery and a comfortable atmosphere. The rooms are spacious, and the beds are huge. I really liked the hot spring area; it has many small pools, so you can have one all to yourself when it's not crowded. The hotel's breakfast buffet is very rich and varied. The kids' play area is decent, but the ball pit room was smaller than I expected. The staff were all very helpful and polite, always greeting you when you passed by. However, the room had a very strong musty smell that was quite unpleasant each time I entered and exited. Also, upon arrival in the afternoon, the room was in direct sunlight, and I almost got heatstroke because the AC wasn't on. Despite multiple prior communications and requests for a bed rail and kids' amenities, none were in the room, and I had to re-communicate everything. In this regard, it really didn't compare to the Sanyuandao hotel next door, where the AC was already on, and the bed rail and bed were prepared according to my notes before my arrival. One night, there was a power outage, and the TV rebooted twice at 2 AM. It was quite startling. Then, someone might have accidentally pressed the doorbell. I really didn't get any sleep that night. On the positive side, the butler responded promptly and offered us a late check-out so we could rest properly. Overall, my expectations might have been too high.