This was incredibly noisy, and I didn't get a wink of sleep all night. I was really looking forward to a good rest, enjoying the sea view and warm weather, but I woke up with my head buzzing. I've stayed at your hotel before for conferences and thought it was quite good, both the facilities and the environment. This time, I specifically wanted a good night's sleep and even called ahead to request a room with a better view and on a higher floor. If it's difficult to arrange, then just say so, right? But no, the room I was given, despite my specific requests, was in a poor location, right next to the road, small, didn't have a bathtub, and the bathroom light flickered. It was completely different from my previous stay. What's the point of me requesting a specific room if you can't even give me a standard one? Is it really that hard? It feels like you intentionally targeted me. And you clearly know there's construction on the right side of the hotel, so why are you still giving those rooms to guests? From 1 AM, there was extremely loud construction noise, constant banging and roaring, making it impossible to sleep until morning. I finally dozed off because I was so exhausted, but my head was throbbing when I woke up. I will absolutely never set foot in your hotel again. I've recommended your hotel to so many people! I genuinely loved my last stay, which was just a standard booking for a double room – no special requests or anything – and I had a great experience. But today's experience was absolutely terrible. Please call me back before 5 PM.
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